Job Level El

ROLE DESCRIPTION

Overall objective of the Role

To contribute and be part of the team responsible for the support and execution of payroll and/or data management/customer services activities, ensuring that output is accurate and on time. Your responsibilities may be focused on payroll and/or customer services and you will be flexible supporting either as or when required

Main Responsibilities

Delivery Key responsibilities:
Where applicable support Payroll(s) so they are delivered as per the agreed processing calendar(s) and to the agreed KPIs

Where applicable ensure Data Management is performed accurately and on time

Ensure Tickets and Calls are responded within SLA timescales and to a high standard

Follow Detailed Working Instructions (DWIs) and highlight any gaps/inconsistencies in the documentation

Working knowledge of systems and tools to perform daily tasks

Ability to recognize and deal appropriately with sensitive and confidential information

Successful completion of all learning objectives

All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate

Time Recording to be completed accurately and on time

Alight Security Standards are understood and adhered to

Contribute to team meetings and raise any issues immediately to your Service Manager

Ensure you are up to date with all Alight announcements

Participates in projects as needed and assigned

Key Criteria to monitor performance

Adherence to all Security and Compliance procedures

100% Attainment of customer SLA agreements

Adherence to quality standards

Demonstrate professionalism and act responsibly

Alight Core Competencies

Be Accountable - Take advantage of the World of Opportunity and demonstrate personal responsibility and eagerness to explore & acquire the necessary skills. Be a key team player by collaborating and sharing knowledge to accomplish personal and team results.

Solve Problems - Be a resourceful problem solver by proactively identifying problems or challenges in the workplace and put forward creative solutions to drive continuous improvement

Take Ownership - Proactively seeks clarity of role, accomplishment of individual & team objectives and future personal career opportunities

Be Client Centric - Actively responds to meeting the expectations and requirements of internal and external clients. Ensure a balanced approach between client requirements and Alight priorities

Be Effective - Demonstrate knowledge of the Alight Way, our values and levers for success. Contribute and work to agreed global standards, utilize tools & technologies to act fast to achieve maximum personal productivity. Ensure work can be carried out in a repeatable, scalable way

REQUIRED EXPERIENCE

Professional / Job Experience

Basic understanding of MS Office tools such as Excel, Word, and PowerPoint

Flexibility to support a global and fast paced environment

Attention to detail

Excellent written and verbal skills

Self-motivated and a willingness to learn

Academic Degree

Education and Training

High School diploma or equivalent

Desired but not required:
Experience in customer service or working with HR and payroll data

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

**DISCLAIMER**:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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