Talent & Development Administrator

At CPM International, we have a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.
We are now seeking a Talent & Development Administrator to join our team. In this role, you'd be responsible for coordinating and administering activities related to employee training, talent management, and organisational development. You'll need to ensure smooth execution of learning programs, maintain training records, and support broader HR initiatives aimed at employee growth and performance.
Tasks
**Your key responsibilities**:

- Schedule, organise, communicate and coordinate Learning & Development activities across the International Contact Centre, supporting with maximum attendance of training events.
- Schedule the Talent & Development calendar, partnering with the team, the business (including WFM) using the LMS (Learning Management System), ensuring records are up to date.
- Coordinate external vendors, trainers, equipment, invoicing and requirements to ensure successful training experiences, including workshop venues and travel arrangements, if necessary.
- Ensuring queries for the Learning & Development mailbox are attended to promptly.
- Regular reporting on registration, attendance, online completions, feedback and ROI to the team, Training Committee, and the wider business.
- FUNDAE administration, communicating with the Worker Council, liaising with internal trainers and vendors and being an advisor for the organisation regarding FUNDAE.
- Collaborate with the Training Committee as a Secretary, ensuring meetings are scheduled, communications are agreed internally and sent in a timely manner and supporting the Minute Taker.
- Admin support related to communication tools (e.g. SharePoint, Canva) and training materials (e.g. PowerPoint).

**Requirements**:

- Excellent written and verbal communication skills in both Spanish and English.
- Strong organisational skills and attention to detail.
- Personal efficiency, time management skills and the ability to prioritise competing demands effectively.
- Ability to collect, gather, analyse data and present results and insights.
- Problem solving, engaging with multiple stakeholders with different priorities.
- Strong interpersonal & communication skills.
- Passionate about learning new concepts and acquiring skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Experience with Learning Management Systems (LMS) & FUNDAE is a plus.

**Benefits**:
What do we offer?
- Starting date: July 2025.
- Working hours: Full-Time (39 hours per week).
- Working Schedule: Monday - Friday from 9 am to 6 pm.
- Salary: From €22,000 gross per year (based on experience).
- Hybrid working model.
- 24 holiday days per year.
- Location: Barcelona, Spain.

**Additional Benefits**:

- Employee Assistance Program - Free, confidential, and impartial guidance and support.
- Option to sign-up for Discounted Private Health Insurance.
- Referral Program: Refer a Friend and get a Referral bonus.
- Access to specialised LinkedIn training courses.
- Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation.
- Best-in-class people engagement activities and programs.
- Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.

About us
At CPM, we believe in fostering a culture of care, curiosity, and achieving together. This isn't just a slogan - it's reflected in the incredible opportunities we offer, how we do our work and the way we interact among each other, with customers and clients.
CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.
\#WeCare #WeAreCurious #WeAchieveTogether