Chief Corporate Solutions

Job Identification (Reference Number)**:16378**
Position Title**:Chief Corporate Solutions**
Duty Station City**:Valencia**
Duty Station Country**:Spain**
Grade**:P-5**
Contract Type**:Fixed-term (1 year with possibility of extension)**
Recruiting Type**:Professional**
Vacancy Type**:Vacancy Notice**
Initial duration**:1 year with possibility of extension**
Closing date**:11 September 2025**

**Introduction**:
Established in 1951, IOM is a related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to ensuring a workplace where all employees can thrive professionally, while working towards harnessing the full potential of migration. Read more about IOM's workplace culture at IOM workplace culture | International Organization for Migration

Applications are welcome from first

Antigua and Barbuda, Bahamas, Barbados, Comoros, Congo (the), Cook Islands, Dominica, Federated States of Micronesia, Grenada, Guinea-Bissau, Holy See, Iceland, Israel, Kiribati, Madagascar, Marshall Islands, Namibia, Nauru, Palau, Saint Kitts and Nevis, Saint Lucia, Samoa, Sao Tome and Principe, Seychelles, Solomon Islands, Suriname, Tonga, Tuvalu, Vanuatu

**Context**:
Under the overall supervision of the Director of the Department of Information and Communications Technology (ICT)/Chief Information Officer and under the direct supervision of the Deputy Director (Digital and Business Enablement), the Chief, Corporate Solutions leads the corporate solutions team responsible for managing IOM systems and solutions related to management enterprise platforms, associated processes, documentation, and the deployment of new technology and Artificial Intelligence (AI). Their responsibilities include maintaining and updating solutions for project management and reporting, customer relationship management, and enterprise resource planning management.

The Chief, Corporate Solutions bridges business and technology, requiring an experienced advisor who can build strong relationships and maximise technology's impact on business value.

**RESPONSIBILITIES
Strategy & Business Engagement**
- Work with business and corporate partners to create and follow a multi-year strategy for the corporate technology portfolio, aligning it with the broader ICT strategy and IOM priorities.
- Act as a trusted advisor for business partners, guiding technology selection, design, and use.
- Stay updated on business and technology trends to find opportunities for technology-driven business value.
- Represent ICT in various institutional bodies and governing forums.
- Manage relationships with owners of related solutions to ensure integration and minimize change impacts.

**Business Solutions Leadership**
- Take full responsibility for technology products and solutions in the corporate portfolio, managing risks and ensuring compliance with policies and security requirements.
- Continuously evaluate emerging technologies to meet strategic business needs and provide value to the leadership team.
- Oversee the delivery and operations of the corporate solutions portfolio and manage the associated budget.
- Track and report portfolio performance against agreed business value metrics, ensuring transparency in budget spend and value delivered.
- Drive digital transformation by integrating AI, Machine Learning (ML), and other intelligent technologies into business solutions.
- Supervise Direct a team of business relationship managers, technical staff, support, training personnel, contractors, and consultants.

**Business Solutions Delivery**
- Lead the planning, design, configuration, and deployment of systems and business solutions to support core organizational functions.
- Oversee the entire Solution Development Life Cycle (SDLC) from requirements to deployment.
- Coordinate system enhancements, upgrades, updates, patches, and fixes to ensure optimal performance, data integrity, and reliability.
- Update solution delivery approaches by incorporating new technology and AI methods, monitor and report using analytics, process simplification, AI, and innovation.
- Employ a centre of excellence approach to provide support, replicate successful approaches, and define service levels and user satisfaction across the
- Corporate Solutions Unit portfolio.
- Oversee the development of vendor contract requirements, coordinate with procurement teams to facilitate acquisition processes, and oversee the team’s daily vendor relationship management responsibilities.

**Corporate Solutions Service Management**
- Oversee the management of end-user (Tiers 1-2), solution (Tier 3), and vendor (Tier 4) service management across the corporate solutions portfolio.
- Monitor and report on Key Performance Indica