Portuguese-speaking Customer Support Representative

hace 6 días

Barcelona, Barcelona, España Nordic Jobs Worldwide A tiempo completo

Job Description

As a Customer Support Representative, you will interact with customers and assist them with their inquiries. You would be representing the company, thus you must possess a vibrant and responsible character, as well as the capacity to work in shifts

Your Responsibilities


• Effectively communicating with customers in their designated language.


• A high emphasis on quality, with particular attention to detail and accuracy.


• Providing an outstanding client experience and resolving issues on first contact.


• Resolve product and service issues by clarifying customer complaints, determining the origin of issues, identifying and explaining the best course of action, and following up to assure resolution.


• Responding to client inquiries via Webchat, Email, and Phone in a timely and professional way.


• Escalating requests where needed.


• Thoroughly investigating player concerns.


• Promoting a "Safer Gaming" philosophy.


• Staying UpToDate on rules, processes, and licensing needs.


• Contributing to a collective effort by achieving necessary results


• Go above and beyond when engaging customers


• Taking part in the Onboarding Programs.

What we are looking for:


• Portuguese/English fluency


• Proven customer service experience is welcomed but not mandatory since the company provides comprehensive in-house training.


• Strong communication/public relations along with active listening skills required.


• Customer orientation and the ability to adapt and respond to diverse sorts of characters


• Proficiency working on computers and touch typing are required.


• Ability to perform under pressure


• Accountability and conscientiousness

What's in it for YOU?


• Excellent work environment


• Attractive salary package


• Monthly incentive Bonus


• Monetary vouchers on Birthdays and other special occasions


• Fully equipped kitchen and in-house entertaining space


• Options to enroll in Company's medical insurance plan


• Possibilities to enrol in Company's pension plan


• Exciting company activities including monthly lunches, corporate gatherings, an intercompany football team, competitions, and many other activities.


• A chance to advance professionally inside one of the world's largest iGaming organizations.

Relocation Perks:


• Transportation, and free accommodation for 3-4 weeks


• Medical insurance


• They will help you with all practical matters such as finding suitable housing to get you a great start in Cyprus

About Multilingual Jobs Worldwide

We are a leading multilingual recruitment specialist agency, with businesses from all over the world, connecting talent from Germany, France, Netherlands, Belgium, Italy, Spain, and more. 

Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. We have offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.

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