Technical Writer

Strength in Trust OneTrust’s mission is to enable organizations to use data and AI responsibly. Our platform simplifies the collection of data with consent and preferences, automates the governance of data with integrated risk management across privacy, security, IT/tech, third‑party, and AI risk, and activates the responsible use of data by applying and enforcing data policies across the entire data estate and lifecycle. OneTrust supports seamless collaboration between data teams and risk teams to drive rapid and trusted innovation. Recognized as a market pioneer and leader, OneTrust boasts over 300 patents and serves more than 14,000 customers globally, ranging from industry giants to small businesses. The Challenge We’re looking for a talented Technical Writer to join our Technical Writing team. This team partners with Product and Engineering to deliver clear, accurate, and user‑friendly documentation for the OneTrust platform—including product documentation, knowledge base articles, release notes, and other publications. If you’re detail‑oriented, highly organized, and passionate about transforming complex concepts into user‑friendly and engaging content, we’d love to meet you Your Mission As a Technical Writer, you’ll be the documentation specialist responsible for creating and maintaining technical documentation for a wide range of products. You will: Develop and manage product‑specific content, including feature guides, release notes, and other publications. Collaborate with product teams, engineers, and SMEs to ensure content accuracy and clarity. Test features independently to validate documentation. Anticipate user needs, incorporate feedback, and continuously improve content. Follow and contribute to our style guide. Actively participate in meetings and create cross‑team collaboration where necessary to address team or business goals. You Are An organized, detail‑oriented technical writer with experience in software documentation and a knack for simplifying technical details for diverse audiences. Your qualifications include: Proven ability to create high‑quality documentation through direct testing and research. Excellent written and verbal communication skills in English. Ability to manage competing priorities in an agile environment. Experience working with global teams and willingness to learn new tools and processes. Your Experience Includes Bachelor’s degree in English, Technical Writing, Journalism, or a related field. 2+ years of professional writing experience. Experience with content authoring tools. Familiarity with image editing tools. Proficiency in collaboration tools (Confluence, Jira). Familiarity with HTML/CSS basics. Extra Awesome Experience in SaaS companies and agile environments. Knowledge of Paligo (CCMS). Familiarity with Salesforce. Where we Work We are embracing an office‑first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person. Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview. Benefits As an employee at OneTrust, you will be part of the OneTeam. That means you’ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company‑paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers. Resources OneTrust Careers on YouTube @LifeatOneTrust on Instagram Your Data You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview. You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form. Recruitment fraud warning: OneTrust is aware of scams involving false offers of employment with our company. The fraudulent jobs, interviews and job offers use fake websites, email addresses, group chat and text messages. Be aware that we never ask candidates for personal information, IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat, and do not require candidates to purchase products or services, or process payments on our behalf as a condition of any employment offer. Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an "@onetrust.com" email address. You may also receive legitimate emails from "@us.greenhouse-mail.io". Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a "@docusign.net" email address. For more information or if you have been targeted please reach out to askrecruiting@onetrust.com. Our Commitment to You When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career. OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws. #J-18808-Ljbffr