Customer Service Representative
hace 2 semanas
Role Summary As a Junior Customer Service Representative (Agent), you will be the first point of contact for players who need help while playing our client’s games. You will support players with questions and issues related to accounts, in-game purchases, gameplay problems and community rules. This role is ideal for someone who enjoys helping others, is passionate about video games, and is comfortable with technology and eager to learn how games and online platforms work behind the scenes. You will work closely with experienced teammates and receive training to help you grow into the role. Key Responsibilities Reply to player questions in a friendly, clear and professional way via email, chat or ticketing systems. Help players solve common issues such as login problems, missing items, purchases, or basic technical errors by following established guidelines. Collect the right information from players and elevate more complex issues to senior agents, QA or development teams when needed. Write clear and accurate notes for each case so other team members can easily understand what happened. Explain solutions to players in simple, easy-to-follow language, even when the issue is technical. Learn how to recognize recurring player problems and report them to the team. Follow company policies, security rules and community guidelines at all times. Help maintain high-quality service by meeting response-time and quality targets. Keep up to date with game updates, patches and changes through internal training and documentation. Qualifications & Skills Good written communication skills in English; additional languages are a plus but not required. Genuine interest in video games and online communities. Basic tech awareness: comfortable using computers, learning new tools, and understanding simple technical concepts (accounts, platforms, updates). Technical experience is a plus, such as familiarity with tools like Jira. Previous customer service experience is a plus, but motivated entry-level candidates are welcome. Willingness to learn, ask questions and follow processes. Positive and empathetic attitude when dealing with players who may be frustrated or confused. Ability to work well in a team and take feedback constructively. Comfortable working with ticketing tools (training provided). Availability to work flexible hours when required to support players in different time zones. #J-18808-Ljbffr
-
Customer Service Representative
hace 2 semanas
Madrid, España Lyto Immigration A tiempo completoOur company is seeking a highly motivated and enthusiastic individual to join our customer service team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing excellent customer service and support to our clients. **Responsibilities** - Responding promptly and professionally to customer inquiries,...
-
Customer Service Representative
hace 1 semana
Madrid, España Zimi Tech Inc. A tiempo completoWe are looking for a Customer Service Representative who is a team player, problem solver and can work independently in a fast paced environment. The successful Customer Service Representative is responsible in providing front end support to customers. - Respond effectively to customer’s query regarding products, services, processes and procedures. -...
-
Customer Service Representative
hace 1 semana
Madrid, España FJN Solutions A tiempo completoCustomer Service Representative - Travel and Medical Insurance - €25k Inscríbase rápido, consulte la descripción completa desplazándose hacia abajo para conocer todos los requisitos de este puesto.We are seeking a dedicated and motivated Customer Service Representative to join our clients Health and Travel Insurance team. The ideal candidate will...
-
Customer Service Representative
hace 7 días
Madrid, España FJN Solutions A tiempo completoCustomer Service Representative - Travel and Medical Insurance - €25kInscríbase rápido, consulte la descripción completa desplazándose hacia abajo para conocer todos los requisitos de este puesto.We are seeking a dedicated and motivated Customer Service Representative to join our clients Health and Travel Insurance team. The ideal candidate will...
-
Customer Service Representative
hace 1 semana
Madrid, España FJN Solutions A tiempo completoCustomer Service Representative - Travel and Medical Insurance - €25k Inscríbase rápido, consulte la descripción completa desplazándose hacia abajo para conocer todos los requisitos de este puesto.We are seeking a dedicated and motivated Customer Service Representative to join our clients Health and Travel Insurance team. The ideal candidate will...
-
Customer Service Representative
hace 2 semanas
Madrid, España FJN Solutions A tiempo completoCustomer Service Representative - Travel and Medical Insurance - €25k Por favor, verifique que tiene el nivel de experiencia y las cualificaciones adecuadas leyendo la descripción completa de esta oportunidad a continuación.We are seeking a dedicated and motivated Customer Service Representative to join our clients Health and Travel Insurance team. The...
-
Customer Service Representative
hace 1 semana
Madrid, España FJN Solutions A tiempo completoCustomer Service Representative - Travel and Medical Insurance - €25k Inscríbase rápido, consulte la descripción completa desplazándose hacia abajo para conocer todos los requisitos de este puesto. We are seeking a dedicated and motivated Customer Service Representative to join our clients Health and Travel Insurance team. The ideal candidate will...
-
Customer Service Representative
hace 2 semanas
Madrid, España FJN Solutions A tiempo completoCustomer Service Representative - Travel and Medical Insurance - €25k Por favor, verifique que tiene el nivel de experiencia y las cualificaciones adecuadas leyendo la descripción completa de esta oportunidad a continuación.We are seeking a dedicated and motivated Customer Service Representative to join our clients Health and Travel Insurance team. The...
-
Customer Service Representative
hace 2 semanas
Madrid, España FJN Solutions A tiempo completoCustomer Service Representative - Travel and Medical Insurance - €25k Por favor, verifique que tiene el nivel de experiencia y las cualificaciones adecuadas leyendo la descripción completa de esta oportunidad a continuación. We are seeking a dedicated and motivated Customer Service Representative to join our clients Health and Travel Insurance team. The...
-
Customer Service Representative
hace 1 semana
Madrid, España FJN Solutions A tiempo completoCustomer Service Representative - Travel and Medical Insurance - €25k Por favor, verifique que tiene el nivel de experiencia y las cualificaciones adecuadas leyendo la descripción completa de esta oportunidad a continuación.We are seeking a dedicated and motivated Customer Service Representative to join our clients Health and Travel Insurance team. The...
