Ai-Driven Support Optimization Specialist

**Motorola Solutions values your privacy**.Customer Support Engineer page is loaded## Customer Support Engineerlocations:Madrid, Spaintime type:Full timeposted on:Posted Todayjob requisition id:R60573## **Company Overview**At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.## **Department Overview**The Customer Support Field Engineer (CSE) will be part of Spain Services Organization, led by a group of dedicated Radio System & IP Network-based professional engineers, who bring together a wide range of skills and experience that provide critical system support to Motorola Solutions Mission Critical Customers both in Spain and across Europe. Such systems include Land Mobile Radio solutions, Software solutions such as Mission Critical Broad Band Push to Talk (MCPTT), Command and Control solutions, through to Two-way Radio products.## Job Description**The CSE** will be part of a unique engineering team that predominantly performs maintenance (Preventative and Corrective) activities, implementation of critical software patches, provides technical support during major software upgrades, as well as providing technical support with system expansions, growing either the existing system or implementing new solutions.The CSE will be expected to **travel to customer locations** to perform their duties.We’re looking for talented, motivated, and committed **Electronic/System/Computer Engineering graduates** to join us and help our customers in the **MOMENTS THAT MATTER**We’re expanding our team in **Spain and South Western Europe region** with new talented and hardworking people.We offer full training and support, so new graduates are encouraged to apply.## Basic Requirements**What we expect:*** Readiness to undergo and pass detailed security-vetting checks based on country and customer requirements* **University degree or Technical degree in Telecommunications Engineering, Computer Engineering, Software Engineering, or equivalent education*** **Experience working in a similar field would be beneficial*** Good knowledge of **IP network architecture** and its components, Server Virtualization & Operating Systems, Database Servers, Network Switches, Firewalls, and Routers* **CCNA certification, CompTIA Network+ and Security+ certification would be beneficial*** Availability & willingness to perform **On-call duty** (24/7)* Availability and **willingness to travel**, inside and outside Spain* Ability to plan, prioritize, and meet strict deadlines* Ability to apply critical thinking skills to solve problems and make decisions* High degree of independence and assertiveness; * Perfect written and oral communication skills in **Spanish and English.** Additional languages would be advantageous.* **EU citizenship with residence in Spain*** **Class B driving license.****Employment is contingent upon the successful clearance of a background check.**## Travel Requirements25-50%## Relocation ProvidedNone## Position TypeNew Grad## Referral Payment PlanYes## **Company**Motorola Solutions España, S.A.***EEO Statement***Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.#J-18808-Ljbffr