Technical Support Lead
hace 2 semanas
Calling all Technical Support enthusiasts
If you are passionate about working in a challenging, and continuously learning environment, keep reading.
We are WIRIS, a software development company headquartered in Barcelona, with an office in Long Beach, California. Our mission is to make people’s STEM work more meaningful.
We develop tools for the education, scientific, and publishing communities, working with the biggest players like Google Workspace, Moodle, Blackboard, Canvas, and Microsoft Office.
Follow us on Instagram @lifeatwiris to get a sneak peek into our vibrant company culture
Don't miss this exciting opportunity to contribute your experience as a Technical Support Lead and help shape the future of WIRIS.
All our job offers are open to people with a disability certification.
WHAT WILL YOU DO?
Team Management:
Identify and handle the team needs, flaws and blocks.
Lead the team towards goals and targets.
Define the team goals and targets and lead it to achieve them.
Team tasks assignment and prioritization.
Coordinate the team time table.
Participate in the team’s Training Plan definition.
Coach and train team members as necessary.
Provide feedback both to the team and to the reporting chain.
Conduct the team members Performance Reviews and feed them with motivation and inspiration.
Set and monitor targets for the team, focusing on improving performance and providing the necessary knowledge to ensure that SLAs are met.
Follow up closely technical escalations.
Monitor team performance and metrics.
Ensure that all customer inquiries and issues are solved correctly and professionally.
Review, maintain and coordinate (when necessary) our public documentation and all technical support related processes and internal documentation.
Supervise the communication standards and protocols to guarantee the customer service quality.
Supervise and take over customer complaints when at high risk.
Pass on any feedback or suggestions by customers to the appropriate internal team.
Assist and provide the product squads with customer feedback when required or proactively spotted an unsatisfied need or issue.
WHAT WILL MAKE YOU SUCCEED IN THIS POSITION?
Basic programming knowledge.
Basic technological infrastructure knowledge (cloud & on-premises services, client/server architecture, HTTP APIs…).
Technical writing skills to create, review and maintain technical documentation from our internal development documentation.
Communication and training skills.
Leadership and management experience.
Assertive communication when dealing and coordinating with other teams.
Advanced programming knowledge of our stack (JavaScript, TypeScript, PHP, Java, Rust, .NET, Python…) is a plus.
Fluent in Spanish and English (spoken and written). Other languages are welcome.
WHAT DO WE OFFER YOU?
Full-time permanent position.
Competitive salary + optional flex salary plan.
Flexible working hours and a hybrid work environment.
Private health insurance.
Birthday day off, in addition to your vacation days off.
Unlimited access to Udemy Business.
In-house English and Spanish lessons to improve your knowledge.
A great work environment in Barcelona city center.
All the coffee you can drink, fresh fruit, and yogurt.
WHAT DO WE CARE ABOUT?
People first: We are a people-oriented company.
Contribution: We want to leave our mark.
Courage: We are brave and determined.
Leadership: We have the aspiration to transform.
Wiris, where everyone matters, work is fun, and growth never ends.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant from underrepresented minorities, persons with disabilities, sexual minority groups, and other candidates who may contribute to the diversification and enrichment of ideas and perspectives.
#J-18808-Ljbffr
-
Technical Support Engineer
hace 2 semanas
España Technical Concept GmbH A tiempo completoWho we areWe’re Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our...
-
Lead Engineer
hace 2 semanas
España Renewable Energy Grid Solutions A tiempo completoJob Description Summary Post Sales support of customer issue. This can include repairs (both returns and field), technical support or a field service or other service request. Impacts departmental operations and responsible for planning/execution. The role has some autonomy but is focused on execution of activities within an operating discipline covered by...
-
Servicenow Technical Support
hace 3 días
España buscojobs España A tiempo completoWe share with our customers the passion and the illusion of building a better present through technology.Join Us as a German-Speaking Technical Support Advisor in Barcelona!Are you passionate about IT support and fluent in German? We're seeking a Technical Support Advisor to deliver top-notch assistance to employees via phone, email, chat, and our...
-
Head of Technical Support
hace 2 días
España David Kennedy Recruitment A tiempo completoDavid Kennedy Recruitment – Madrid, MadridDavid Kennedy Recruitment is working with an award-winning liquidity and technology solutions company who is seeking to onboard a Head of Technical Support to join their team.Position: Head of Technical SupportEmployment type: Full-timeDUTIES AND RESPONSIBILITIES:Design and implement a global support strategy that...
-
Head Of Technical Support
hace 5 días
España David Kennedy Recruitment A tiempo completoDavid Kennedy Recruitment is working with an award winning liquidity and technology solutions company who is seeking to onboard a Head of Technical Support to join their team. Position: Head of Technical Support Location: Remote/ GMT 4 timezone (- 1 HR) Employment type: Full-time Remuneration: Base salary DUTIES AND RESPONSIBILITIES: Design and implement a...
-
Technical Lead
hace 2 semanas
España Novartis Farmacéutica A tiempo completoLocation: Barcelona (Hybrid & Office)Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you.Create the detailed DD&IT solution/service design, based on functional specifications to meet quality and performance requirements and technical constraints.About the RoleMajor...
-
Technical Support
hace 2 semanas
España UNION ESPAÑOLA FOTOVOLTAICA A tiempo completoHEXING Group, established in 1992, is a multi-national company offering customized sustainable solutions for energy distribution companies with a wide range of revolutionized products. Livoltek, one of HEXING Group subsidiaries, specializes in solar inverters, Energy Storage Systems (ESS), Batteries and EV chargers. We are looking for a Technical Support...
-
Technical Lead
hace 2 semanas
España Advanced Accelerator Applications (Italy) - S... A tiempo completoLocation: Barcelona (Hybrid & Office)Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you.Create the detailed DD&IT solution/service design, based on functional specifications to meet quality and performance requirements and technical constraints.About the RoleMajor...
-
Technical Support Engineer
hace 12 horas
España Zephyrus Engineering Limited A tiempo completoJob Description At Zephyrus Engineering , we specialize in providing innovative and sustainable engineering solutions across multiple sectors, including civil, environmental, structural, and geo technical engineering. Our mission is to create infrastructure and engineering solutions that meet today's challenges while promoting environmental stewardship. We...
-
PTS Technical Support Manager
hace 5 días
España Grupos Electrogenos Europa, S.A. A tiempo completoPTS Technical Support Manager Functional area: Service Country: Spain City: Zaragoza Company name: Grupos Electrogenos Europa, S.A. Date of posting: Nov 13, 2024 Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many...
-
PTS Technical Support Manager
hace 2 días
España Atlas Copco A tiempo completoDate of posting: Nov 13, 2024Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.Join us on our journey for a better tomorrow.We are looking for a new Technical...
-
Technical Lead
hace 2 semanas
España Capgemini A tiempo completoTenemos la gran suerte de trabajar en un sector que lidera la evolución hacia un futuro sostenible e inclusivo: la TECNOLOGÍA, el catalizador de tantas soluciones que necesitamos ahora más que nunca.Somos 360.000 PERSONAS en todo el mundo unidas por una misma pasión. No importa dónde estemos, podemos estar en casa, en la oficina, a mil kilómetros de...
-
Tech Support Team Lead
hace 2 semanas
España Top Remote Talent A tiempo completoThe team of experts providing analytical services to healthcare clients is looking for a great, long-term Support Team Lead - Health-Tech, you will architect and cultivate a world-class support experience for doctors using a flagship Chrome plugin, directly influencing product strategy and user success. You will join an international team of first-class...
-
PTS Technical Support Manager
hace 3 días
España Atlas Copco A tiempo completoOur solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.Join us on our journey for a better tomorrow.We are looking for a new technical support manager in the Power...
-
System Lead Support |
hace 1 día
España Ambit BST A tiempo completoWe are looking for a "System Lead Support" to provide services to one of our clients, a multinational pharmaceutical company. TASKS / RESPONSIBILITIES: As a member of the Global Application Experience, Global IT team, the candidate will provide technical leadership for on-premise and cloud applications. This includes: Support user communities in Asian or EU...
-
Unity Technical Lead
hace 2 semanas
España Labster A tiempo completoAs a Unity Technical Lead, you will help us deliver a high-performance, robust, and scalable platform, and scenarios to our customers. This is your chance to join a successful startup/ scale-up and shape the project's future. We are using Unity as the main game engine for our product and we are looking to refine and improve a scalable technical platform...
-
Unity Technical Lead
hace 2 semanas
España Labster ApS A tiempo completoAs a Unity Technical Lead, you will help us deliver a high-performance, robust, and scalable platform, and scenarios to our customers.This is your chance to join a successful startup/scale-up and shape the project's future. We are using Unity as the main game engine for our product and we are looking to refine and improve a scalable technical platform where...
-
Technical Support Engineer
hace 3 días
España Appspace A tiempo completoYour Role as a Technical Support Engineer: Seeking a resourceful, detail-oriented, and IT savvy individual to fill the position of Technical Support Engineer. This role is responsible for providing advanced troubleshooting for Appspace customers regarding a variety of software, hardware, network, and security issues. The successful candidate will be...
-
Technical Support Detection
hace 2 semanas
España Viking EMEA A tiempo completoAiming to enhance our product support teams, we are looking for a technical support specialist focused on our detection product line. As a technical support of the detection product range, you will support our international sales teams and customers in the implementation of their projects using our fire protection solutions and system components.TasksYour...
-
Technical Support Engineer
hace 1 mes
España Infotree Global Solutions A tiempo completoOur client is a globally recognized leader in the technology sector, primarily focused on providing innovative cybersecurity solutions. This company stands at the forefront of digital security, offering state-of-the-art tools and services designed to protect against sophisticated cyber threats. With a strong commitment to research and development, they...