Team Manager | Collections
hace 10 horas
Company Description Sutherland is seeking an organized and goal-oriented person to join us as a Team Manager - Collections. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you Job Description Responsibilities: Managing Team Performance: Improve team performance on Customer Experience metrics (Resolution and CSAT) through call listening, behavioral coaching and setting effective action plans. Address Team level variation through targeted coaching for outliers and involving on Continuous Improvement activities: i. Accomplish weekly deliverables, such as: Coaching compliance inclusive of RCAs and action Plans. Weekly Audit requirement and call scrubbings. Team attendance infractions insights thru internal Sutherland attendance tool. ii. Provide ideas that can help the client improve their product, business, processes and/or policies. iii. Present Team Performance to Clients in as needed basis. Client advocate: Address team attendance and attrition through relationship building and removing barriers that affect People Metrics. Improve employee morale. i. Set up accountability discussions on attendance and performance challenges. ii. Report potential red flag on employee retention and partner with Operations Manager on stay interviews. iii. Keep employees in the loop for any internal and external updates. Have Team participate on Site and Program employee engagement activities. iv. Come up with Team level mini engagement activities to hype morale. Qualifications At least two years of Team Leader experience supporting Banking and Financial services campaigns – specifically collections. Be able to work in MS Office. Be able to work in a fast-paced environment. Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player. Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements. Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner. Amenable working onsite in Clark. Internal Qualifications Must have FY25 PDP score of Exceeds Most or Clearly Exceeds. Tenure of at least 18 months. No Active DA. Additional Information All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr
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Team Manager | Collections
hace 2 días
san fernando, España Sutherland A tiempo completoCompany Description Sutherland is seeking an organized and goal-oriented person to join us as a Team Manager - Collections. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Job Description Responsibilities:...
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Team Manager | Collections
hace 11 horas
San Fernando, España Sutherland A tiempo completoCompany DescriptionSutherland is seeking an organized and goal-oriented person to join us as a Team Manager - Collections. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!Job...
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Collections Team Lead: Elevate CX
hace 2 días
san fernando, España Sutherland A tiempo completoA prominent outsourcing company is seeking a Team Manager - Collections to lead a team in achieving customer experience goals. Responsibilities include coaching team members, managing attendance and morale, and engaging with employees. Ideal candidates should have at least two years of experience in team leadership in banking or financial services. Strong...
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Team Manager
hace 2 días
San Fernando, España Primark A tiempo completoDescripción del puesto Team ManagerPorque tú marcas la diferenciaEn Primark nos encanta hacer las cosas a nuestra manera y de esta forma continuamos creciendo y abriendo nuevas tiendas en todo el mundo. Ofrecemos a nuestros clientes moda actual a precios asequibles y lo hacemos con pasión, cercanía y compromiso. Si te sientes identificado con estos...
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Team Manager
hace 22 horas
San Fernando, España Primark Stores Limited A tiempo completoTeam Manager Porque tú marcas la diferencia En Primark nos encanta hacer las cosas a nuestra manera y de esta forma continuamos creciendo y abriendo nuevas tiendas en todo el mundo. Ofrecemos a nuestros clientes moda actual a precios asequibles y lo hacemos con pasión, cercanía y compromiso. Si te sientes identificado con estos principios, únete a...
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Team Manager
hace 11 horas
San Fernando, España Sutherland A tiempo completoCompany DescriptionSutherland is seeking a leadership-oriented and self-motivated person to join us as a Team Manager . We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!ResponsibilitiesImpact the business: By...
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Team Manager
hace 9 horas
san fernando, España Sutherland A tiempo completoCompany Description Sutherland is seeking a leadership-oriented and self-motivated person to join us as a Team Manager . We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Responsibilities Impact the business:...
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Collections Data Scientist
hace 2 días
san fernando, España Mass Markets A tiempo completoPosition Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of...
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Collections Data Scientist
hace 11 horas
San Fernando, España Mass Markets A tiempo completoPosition OverviewMCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of...
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Team Manager
hace 11 horas
San Fernando, España Primark A tiempo completoDescripción del puesto Team Manager - Temporal Porque tú marcas la diferencia En Primark nos encanta hacer las cosas a nuestra manera y de esta forma continuamos creciendo y abriendo nuevas tiendas en todo el mundo. Ofrecemos a nuestros clientes moda actual a precios asequibles y lo hacemos con pasión, cercanía y compromiso. Si te sientes identificado...
