Senior Business Architect
hace 2 días
Are you considering your next career move? At Allianz, we are seeking a Senior Business Architect to join our Contact Center Solutions Department in Barcelona. The department is responsible for implementing, supporting, and managing operational processes for Allianz Entities Corporate Contact Center platforms. Additionally, we are developing a cutting-edge Cloud-Based Platform to modernize customer call center environments, enhance the end customer experience, and streamline reporting processes.The perfect candidate should have experience in the Product Governance Framework, which ensures products and customer requests align with strategic objectives, meet regulatory requirements, and deliver customer value. They are adept at identifying key challenges related to call center technology products, approvals, and implementations. Additionally, the candidate should be open to traveling to customer or provider on-site meetings.You Will:Utilizes voice-based call center technology, encompassing CTI user interfaces, call flow design, and reporting.Creates product requirements based on input from the products and governance squads.Supports the vendor in understanding defined requirements.Verifies system and product specifications.Translates business requirements into technical system specifications.Maps and documents dependencies and influences of new system requirements.Maintains structured system-specific documentation.Works with product owners and development teams to ensure implemented functionality meets guidelines and supports the entire development lifecycle.Defines the ultimate vision for proof-of-concept and solution technical architecture, develops application designs consistent with SOA principles, and identifies relevant modules and services for future solution architecture.Makes low-level design decisions, identifies potential evolution paths, and communicates impacts of architectural decisions to stakeholders.Your SkillsBetween 5 to 10 years of work experience in Call Center environments.Experience in working with Call Center technology in Cloud environments.More than 3 years’ experience in contact centre systems analysis, in designing contact centre services, processes and environments.Understand Contact Centre ECO systems dependencies for example with PCI requirements, CRM tools or Reporting Applications, Workforce Management, Call Recording etc.Computer Science Degree or Technical Certification in Telecommunication or similar field.We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working, including up to 25 days per year working from abroad. We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location). From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered. Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.About Allianz TechnologyAllianz Technology is the global IT service provider for Allianz and delivers IT solutions that drive the digitalization of the Group. With more than 13,000 employees located in 22 countries around the globe, Allianz Technology works together with other Allianz entities in pioneering the digitalization of the financial services industry.We oversee the full digitalization spectrum – from one of the industry’s largest IT infrastructure projects that includes data centers, networking and security, to application platforms that span from workplace services to digital interaction. In short, we deliver full-scale, end-to-end IT solutions for Allianz in the digital age.D&I statementAllianz Technology is proud to be an equal opportunity employer encouraging diversity in the working environment. We are interested in your strengths and experience. We welcome all applications from all people regardless of gender identity and/or expression, sexual orientation, race or ethnicity, age, nationality, religion, disability, or philosophy of life.
#J-18808-Ljbffr
-
Senior Enterprise Architect, hibrido
hace 7 días
España HAYS A tiempo completoSenior Enterprise Architect, HíbridoBarcelonaBarcelona, Barcelona, ESHays Technology collaborates with a renowned international company for which we are setting up their Global Tech Hub in Barcelona.We are looking for a Senior Enterprise Architect to develop the holistic enterprise architecture of Omnichannel Ecommerce.Responsibilities:Create and manage the...
-
Senior Solution Architect
hace 5 días
España Zurich Australian Insurance Ltd. A tiempo completoSenior Solution Architect Our opportunityAre you ready to be at the forefront of digitalization in the insurance industry? Zurich Insurance is seeking a dynamic and innovative individual to join our team as the Senior Digital Solution/Product Architect. In this pivotal role, you will collaborate closely with our Business Units and the Digital Payments...
-
Senior Solution Architect
hace 6 días
España Zurich 56 Company Ltd A tiempo completoSenior Solution ArchitectOur opportunityAre you ready to be at the forefront of digitalization in the insurance industry? Zurich Insurance is seeking a dynamic and innovative individual to join our team as the Senior Digital Solution/Product Architect. In this pivotal role, you will collaborate closely with our Business Units and the Digital Payments Product...
-
Senior Data Architect
hace 7 días
España IQVIA A tiempo completoSenior Data Architect Location: Spain, Portugal, Italy, Greece, Poland, hybrid or fully remote Job Summary: We are seeking a highly skilled and experienced Data Architect to join the EMEA (Europe, Middle East and Africa) Regional Team. As a Data Architect, you will be responsible for designing, implementing, and maintaining the organization's data...
-
Senior Data Architect
hace 6 días
España IQVIA A tiempo completoSenior Data Architect Location : Spain, Portugal, Italy, Greece, Poland, hybrid or fully remote Job Summary : We are seeking a highly skilled and experienced Data Architect to join the EMEA (Europe, Middle East and Africa) Regional Team. As a Data Architect, you will be responsible for designing, implementing, and maintaining the organization's data...
-
Senior Data Architect
hace 6 días
España IQVIA A tiempo completoSenior Data Architect Location: Spain, Portugal, Italy, Greece, Poland, hybrid or fully remote Job Summary: We are seeking a highly skilled and experienced Data Architect to join the EMEA (Europe, Middle East and Africa) Regional Team. As a Data Architect, you will be responsible for designing, implementing, and maintaining the organization's data...
-
Senior Data Architect
hace 7 días
España IQVIA A tiempo completoSenior Data Architect Location: Spain, Portugal, Italy, Greece, Poland, hybrid or fully remote Job Summary: We are seeking a highly skilled and experienced Data Architect to join the EMEA (Europe, Middle East and Africa) Regional Team. As a Data Architect, you will be responsible for designing, implementing, and maintaining the organization's data...
-
Senior Data Architect
hace 7 días
España IQVIA A tiempo completoSenior Data Architect Location : Spain, Portugal, Italy, Greece, Poland, hybrid or fully remote Job Summary : We are seeking a highly skilled and experienced Data Architect to join the EMEA (Europe, Middle East and Africa) Regional Team. As a Data Architect, you will be responsible for designing, implementing, and maintaining the organization's data...
-
Senior IT Architect
hace 7 días
España Boston Consulting Group A tiempo completoSenior IT Architect Madrid Madrid, Community of Madrid, ES We help leaders tackle challenges and capture opportunities through total transformation, inspiring complex change and driving bottom-line impact. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. We work in a collaborative model...
-
Senior Business Architect
hace 6 días
España Allianz A tiempo completoAre you considering your next career move? At Allianz, we are seeking a Senior Business Architect to join our Contact Center Solutions Department in Barcelona. The department is responsible for implementing, supporting, and managing operational processes for Allianz Entities Corporate Contact Center platforms. Additionally, we are developing a cutting-edge...
-
Senior Solutions Architect
hace 5 días
España US012 Marsh & McLennan Agency LLC A tiempo completoDescription : Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 11,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can...
-
Architect / Landscape Architect / Horticulturist
hace 4 semanas
España Gevers Landscape Architecture A tiempo completoConstruction Supervision Positions Required: - Landscape Architects (Junior and Senior) - Horticulturist (Junior and Senior) - Architect (Junior and Senior) We were invited to support the lead consultant, ILF Consulting Engineers for the construction supervision of all landscape and horticultural aspect for the development of a large city park. The...
-
Senior Enterprise Business Architect
hace 7 días
España STADA Arzneimittel AG A tiempo completoSelect how often (in days) to receive an alert:ABOUT USAt STADA we pursue the purpose of "Taking care of people's health as a trusted partner." All our decisions and actions are driven by our purpose, vision and values. With our wide range of products: Generics, Consumer Healthcare and Specialties, we offer patients, doctors and pharmacists a wide range of...
-
Business architect PM Lead
hace 5 días
España HP A tiempo completoHPWS is driving multiple Business Transformation Initiatives to build essential foundations in processes, organizational models, and IT systems for our services and software businesses. We are seeking a highly motivated and experienced Business Architect to bridge the gap between business strategy and technology implementation. This role is pivotal in...
-
Senior Enterprise Architect
hace 7 días
España Nestlé SA A tiempo completoWe are looking for a Senior Enterprise Architect to be part of our IT innovation and Enterprise Architecture department.Position SnapshotType of Contract: PermanentStream: IT Innovation and Enterprise ArchitectureType of work: HybridWork Language: Fluent Business EnglishThe roleEnterprise Architecture is one of Nestlé IT’s key strategic roles and will...
-
Senior Enterprise Architect
hace 5 días
España Ferrovial Agroman SA A tiempo completoAbout us:Ferrovial is one of the world’s leading infrastructure operators, committed to developing sustainable solutions. Our company operates in more than 15 countries and has a workforce of over 24,000 professionals worldwide. Ferrovial is listed simultaneously on 3 stock markets: USA (Nasdaq), the Netherlands (Euronext Amsterdam), and Spain (IBEX 35),...
-
Business Architect
hace 5 días
España The Cigna Group A tiempo completoBusiness ArchitectWe are currently seeking an experienced and dynamic Business Architect to join our newly established Strategic Alignment function. The ideal candidate will be proficient in comprehending and shaping business processes and capabilities and should be confident working across all areas of the Cigna International Health Business. This role will...
-
Senior Architect
hace 6 días
España Mott MacDonald A tiempo completoWe’re a global engineering, management, and development consultancy.Our purpose is to improve society by considering social outcomes in everything we do, relentlessly focusing on excellence and digital innovation, transforming our clients’ businesses, our communities and employee opportunities. A fundamental part of this is respecting each person’s...
-
Senior IT Architect, Data Strategy Leader
hace 3 días
España Boston Consulting Group A tiempo completoSenior IT Architect, Data Strategy Leader Madrid Madrid, Community of Madrid, ES About the Role:We are seeking a highly experienced IT Architect to join our team at Boston Consulting Group. As a Sr. IT Architect, you will be responsible for assessing and coaching our clients' IT teams, defining IT strategies, and architecture solutions. You will work closely...
-
Business architect PM Lead
hace 7 días
España Hewlett Packard A tiempo completoAbout the position: HPWS is driving multiple Business Transformation Initiatives to build essential foundations in processes, organizational models, and IT systems for our services and software businesses. We are seeking a highly motivated and experienced Business Architect to bridge the gap between business strategy and technology implementation. This role...
