Junior Technical Support Specialist for RFID Systems

Technical Support Specialist page is loaded## Technical Support Specialistlocations: Barcelona, Spain - Keonntime type: Full timeposted on: Posted Todayjob requisition id: R **Build a career powered by innovations that matter** At Novanta, our innovations power technology products that are transforming healthcare and advanced manufacturing—improving productivity, enhancing people’s lives and redefining what’s possible. We create for our global customers engineered components and sub-systems that deliver extreme precision and performance for a range of mission-critical applications—from minimally invasive surgery to robotics to 3D metal printing.**About Keonn**Keonn is a manufacturer of RFID hardware and software products for different sectors, like retail, healthcare, libraries, industry, and logistics.We provide RFID systems mainly for the retail and healthcare sectors, as well as RFID UHF components, like antennas, multiplexers, and readers for any industry.Keonn’s team is comprised of experienced engineers and PhDs with deep knowledge in fields like radiofrequency, antennas, electronics, firmware, and cloud-based software.**Job Summary**The Technical Support Specialist is responsible for delivering exceptional support to customers by handling inquiries, resolving issues, and providing product or service information. The main goal is to ensure a high level of customer satisfaction and contribute to customer retention and loyalty.**Job Responsibilities*** Respond to customer inquiries via phone, email, live chat in a timely and professional manner.* Troubleshoot customer issues and provide accurate, efficient solutions.* Escalate complex cases to relevant departments when necessary.* Log and track support tickets, ensuring proper documentation of interactions.* Gather customer feedback and share insights to improve services and processes.* Stay informed about company products, services, policies, and promotions.* Meet or exceed key performance indicators (KPIs), such as response time, first contact resolution rate, and customer satisfaction scores.**We expect*** Previous experience in technical customer support or IT helpdesk roles Excellent verbal and written communication skills.* Working knowledge of SSH and CLI-based interfaces for network devices (routers, switches, firewalls, etc.).* Familiarity with common networking concepts: IP addressing, subnets, DNS, routing, and VPNs.* Comfortable using terminal/command line tools (e.g., PuTTY, OpenSSH, etc.).* Previous knowledge of RFID UHF technology is a plus.* Strong communication skills and ability to explain technical concepts to non-technical users.* Ability to work collaboratively in a team environment and remain calm under pressure.* Familiarity with support tools (e.g., Zendesk, Freshdesk, Salesforce) is a plus.* Proficiency in English (additional languages are an asset, depending on the market).**We offer*** Company that designs and manufactures worldwide RFID equipment for the retail sector* Young and dynamic work environment* New 4000sqm corporate building next to Westfield La Maquinista* Specialty coffee and table tennis* Support for online training programs* Ability to grow in a fast-paced international company#LI-UK1#BarcelonaNovanta is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by federal law or Novanta policy.Please call if you need a disability accommodation for any part of the employment process.**Solving complex challenges, delivering innovations that matter** is a leading global supplier of core technology solutions that give medical, life science, and advanced industrial original equipment manufacturers a competitive advantage. We combine deep proprietary expertise and competencies in precision medicine, precision manufacturing, robotics and automation, and advanced surgery with a proven ability to solve complex technical challenges. This enables Novanta to engineer proprietary technology solutions that deliver extreme precision and performance, tailored to our customers' demanding applications. The driving force behind our growth is the team of innovative professionals who share a commitment to innovation, the Novanta Growth System, and our customers’ success. Novanta’s common shares are quoted on Nasdaq under the ticker symbol \"NOVT\".#J-18808-Ljbffr