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hace 1 mes
We help the world run betterAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.About the TeamThe Customer Delivery Engagement (CDE) organization is the global team within SAP Enterprise Cloud Services overseeing all aspects of the Customer Engagement from the point of sale throughout the entire lifecycle. They deliver fixed-scope, proactive, and outcome-based services across the entire SAP software stack to SAP’s RISE customers.The CDE team combines all customer-facing roles inside ECS and presents SAP as "One Voice" through coordinated communication at all levels to our clients. We are dedicated to customer centricity, client intimacy, and support of client lifecycle management.We create a stable foundation for our customers’ IT operations and support customers on their digital transformation journey to the intelligent enterprise based on S4/HANA. SAP CDE helps customers accelerate their innovation adoption and adapt to business changes while optimizing operations of SAP-centric solutions.About the RoleOur Client Delivery Managers (CDM) work in close collaboration with the Technical and Project teams to serve our customers and provide quality remote and on-site services and activities to fit the customers' needs.The CDM is the primary SAP ECS contact for the client and assumes end-to-end accountability of the engagement and is responsible for the delivery and performance of the contracted ECS services. CDMs act as a partly onsite trusted advisor who grows the business by developing and supporting the growth of the client relationship for SAP ECS.Develop a strategic engagement with your client to establish client focus on the core of the services delivered.Continuously increase client trusted advisor relationship with executives and key stakeholders.Demonstrate accountability as the single orchestrator for end-to-end delivery.Set up the engagement, manage all engagement delivery lifecycle phases after contract signature (on-boarding, transition, stabilization, operations, off-boarding).Ensure operational excellence on contract administration supported by ECS functions.Create and maintain service plans for each customer to proactively manage operational risk.Identify service improvements and delivery opportunities.Track and report on business growth and upsell throughout the entire engagement lifecycle.Expected to spend up to 20% of time onsite at client location.What You BringBachelor’s degree required; advanced degree preferred in Business Administration, Computer Science, Technical Engineering, Economics or related field.SAP Basis, technology and/or functional knowledge are very important.Technical infrastructure know-how and understanding of virtualized system landscapes is critical.Strong project management skills & customer-facing experience.Strong ability to translate between technical and non-technical audiences.Strong engagement management, relationship building and de-escalation skills.Excellent presentation, communication and moderator skills.High competency in multi-tasking and managing multiple engagements in parallel.Accustomed to working in an international and global virtual matrix organization.Experienced in IT service providers and managing outsourcing engagements.Understanding of SAP’s cloud business and cloud operation processes.High proficiency in English & Spanish. Additional languages are a big plus.Knowledge and certifications in standards and methodologies for SAP IT operations are beneficial.Certification in project management methodology (e.g. PMP) is beneficial.Work Experience4+ years’ experience in project management or SAP Operations.4+ years’ experience in a customer-facing role.8+ years’ experience in SAP Basis and/or infrastructure operation/development is preferred.#SAPECSCareersBring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.We win with inclusionSAP’s culture of inclusion and flexible working models help ensure that everyone feels included and can run at their best. SAP is proud to be an equal opportunity workplace and is an affirmative action employer.Requisition ID: 410895 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
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