Program Manager
hace 1 mes
Back Market is the world’s leading refurbished electronics marketplace with a team of 650 people, powering operations in 18 countries (and counting).Named one of the World's Most Innovative Companies by Fast Company in 2019 and again in 2021, our mission is simple: empowering people to consume tech sustainably by offering folks a high quality, accessible, and more eco-friendly alternative to buying new electronics. Why? Refurbished tech helps lower our collective environmental impact. We have indeed contributed to avoid the production of more than 1,000,000 tons of CO2e worldwide since our launch in 2014.Be part of an exciting and growing international adventure that will change the way the world consumes tech.About the role:With Back Market, customers have the opportunity to purchase refurbished technology devices as well as give a life to their old devices. The latter option is made possible through our Circularity, which aims to reintegrate old tech into the circular ecosystem. Our goal is to establish a consumer habit of embracing refurbished technology, making it effortless and profitable for customers to resell their old devices, in addition to offering a recycling solution.As the Program Manager, Circularity Expansion within the Circularity team, you will be exposed to a large variety of business topics (business operations, marketing, logistics, customer care, analytics...). Your overall goal will be to help drive circularity expansion topics across the business, leveraging your strong analytical background and stakeholder background to build cross-functional consensus and support for your topics. You will have daily interactions with members of the Circularity team and many other Back Makers to lead your projects to success and you’ll take part in, and contribute, to all team meetings and reviews.YOUR MISSION (IF YOU ACCEPT IT):Structure and lead projects by setting up action plans, identifying stakeholders (business development, marketing or product), defining timelines and success factors and regularly following up on progress. Examples might include:Building and implementing (in coordination with your manager) the strategy for growth projects, including white label and recycling.Expansion country/category performance management and improvement.Partnering with the Trade-in operations teams to improve core KPIs (sending rate, counter offer rate, etc.).Working with Marketing to optimize and grow traffic by monitoring trends, providing insight and guidance, and identifying opportunities.Be involved in strategic and operational decision-making by conducting benchmarking analyses, preparing and participating in internal meetings, ensuring follow-up on decisions and project KPIs.Contribute to the continuous improvement of your project through analysis of the current organization and processes, suggest and implement initiatives to improve operational efficiency.Create and/or update reports and tools to follow up on projects’ impact and performance.YOU ARE IN THE RIGHT PLACE IF YOU HAVE:You are perfectly fluent in English.4-6 years experience in a business operations role in a fast-paced environment or as a consultant.Experience leading transversal projects across e-commerce and/or circularity topics.You have a strong background in analytics - including SQL and Tableau.Ability to communicate effectively across all levels of the organization.You have strong organizational skills, a strong sense of ownership and accountability.WHY SHOULD YOU JOIN US?- A meaningful job: you will help avoid thousands of tons of electronic waste and fight against planned obsolescence. It counts- A meaningful company: we became a mission-driven company in January 2022.- Be part of a worldwide growing company: based in Europe, the USA and Asia to face great challenges: you will have the freedom to innovate and adopt new ideas- Work alongside passionate experts: who will share their knowledge and help you develop and grow in your career.- Grow your career: with a flexible career path and a dedicated Learning & Development team. Back Market will help you evolve with personalized internal trainings and external handpicked providers from day 1- Leadership Academy by Back Market: “be a coach not a dictator” is at the core of this program We train and enable all our leaders to support their team towards achieving goals. Be a manager at Back Market is a unique experience we take by heart.- An attractive salary, equity and a host of benefits including: Lunch voucher, health insurance, relocation package, paid time off for activism in your community, parental benefits, flexible hours, etc.- Remote friendly company: up to 2 days of remote work per week- One Loving Tribe: you will have the opportunity to work in a fast-paced, open-minded and friendly environment.- Be part of one of our Employee Resource Groups created around shared identities, common backgrounds and/or special interests crafted to be a safe space and an expressive outlet.- Several internal events: The Monday Brief (weekly)/ The Somehands (monthly)/ The All Hands (annual).- We’re here to SABOTAGE: It’s our mantra. It keeps us focused on what we aspire to be: a little bit sneaky, always smart, kinda frugal and constantly conspiring to create maximum impact.Back Market is an Equal Opportunity Employer which means we pledge to not discriminate against employees based on race, color, religion, sex, national origin, age, disability or genetic information. If reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the Talent Acquisition Team.Back Market is helping to address one of the biggest challenges of our time: climate change. We take this so seriously that we were awarded status as a “Société à Mission”, or company with a social mission, by the French government. We know we can’t tackle a global problem without a globally representative team so we are committed to embedding diversity, equity and inclusion principles in every aspect of our organization. But more importantly, being One Loving & Free Spirited Tribe is in our DNA as it is one of the five foundational values of our company since we got started way back in 2014. We are committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives. We know our lofty goals cannot be reached unless everyone has a seat at the table along with the resources and opportunity to grow.
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