Contract Manager
hace 1 día
CBRE Global Workplace Solutions, a leading global provider of integrated facilities and workplace solutions is seeking an exceptional Contract Manager to oversee and elevate the delivery of Soft Facilities Management services across a strategically important client account. This is a highly demanding, commercially complex role requiring advanced financial management, deep operational expertise, resilience under pressure, and the leadership capability to manage multi-country teams across EMEA. The successful candidate will operate as a strategic partner to the client, driving performance, innovation, compliance, and service excellence across all soft-service operations. Key Responsibilities End-to-end commercial contract ownership, including expert interpretation and management of SOWs, KPIs, SLAs, and contract deliverables to ensure full compliance, performance transparency, and proactive risk mitigation. Strong experience in developing, implementing, and governing SOPs to ensure consistent, audit-ready, and compliant operational delivery across all locations. Strategic leadership of all Soft Services, including but not limited to: Front of House Mailroom Events Workplace Coordination Cleaning Waste Planting Pest Control Exceptional relationship-building and stakeholder management, acting as a trusted advisor to senior client representatives. Ability to influence, negotiate, and maintain strong partnerships even in challenging or high-pressure circumstances. Proven capability to handle difficult situations, including conflict resolution, sensitive personnel matters, escalations, service failures, and complex operational issues, with composure and sound judgement. Leadership of dispersed teams across EMEA, including direct and indirect management. Ensure high performance, competency, and robust succession planning within all teams and subcontractors. Advanced performance management, including coaching, structured performance plans, capability assessments, and embedding a culture of accountability and continuous improvement. Operational governance and risk control, ensuring timely escalation, root-cause analysis, and swift resolution of issues impacting service continuity or client operations. Delivering a 5-star customer experience, ensuring premium service standards, consistency, and service innovation across all touchpoints. Full P&L responsibility, including annual financial planning, margin optimisation, cost control, debt and WIP reduction, accurate forecasting, and identifying new opportunities for account growth. Continuous improvement and innovation, conducting regular reviews of processes, SOPs, and contingency plans to strengthen resilience, efficiency, and service quality. 5+ years of experience in a Facility Management role or client-facing position. Business English is critical (C1/C2). Conversant with Microsoft Office (Word, Excel, Outlook, PowerPoint). What we offer Language training and access to an e-learning platform. Access to Club CBRE with exclusive discounts on a wide range of products and services. #J-18808-Ljbffr
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Madrid, España Set Europa A tiempo completoOur client is a leading Group in the development of industrial infrastructures and the provision of services, and one of the major players in the renewable energy sector in Spain and Latin America. At this moment, they are seeking for a Contract Manager for their headquarters in Madrid. The selected candidate will be responsible for the comprehensive...
