Customer Service Agent Swedish

hace 2 semanas

Madrid, España MSX International A tiempo completo

MSX International Groupis theleading global provider of outsourced business solutions for the automotive industrymaking business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.

Job Description

MSX Customer Experience areaworks with a proactive and dynamic approach. Here we all contribute ideas, make decisions and collaborate so that each customer feels unique, special and fully satisfied with our service. Do you have strong communication skills, a proactive attitude, and a passion for customer service Become ourCustomer Service Representative You will serve as the primary point of contact for OEM (Original Equipment Manufacturer) vehicle owners, addressing and resolving all issues related to their vehicles. The agent will represent the OEM in interactions with customers, ensuring prompt and effective resolution of cases while maintaining high standards of service.

The duties you will perform day-to-day basis are as follows: Handle Driver Requests: manage driver inquiries through multiple channels. Case Escalation: determine when a case needs to be escalated to higher levels or specialized teams. Customer Satisfaction Assurance: Ensure that even in the most complex cases, the customer experience remains positive, and satisfaction levels are maintained according to project KPIs.

Qualifications

You have a C1 level of English and arefluent in Swedish. You are preferably available full-time. You will be working from our Barcelona office in a50% hybridposition, with the first 3 months approx. fully on-site for the adaptation period. Our office is located at C. de Albasanz 15, San Blas-Canillejas, 28037 Madrid, España What we offer: Permanent contractfrom day one.

Salary

€22,000gross per year. Telecommuting policy of up to 50%of the monthly working hours after the training period (approx. 3 months). Be part of a great team of professionals in an internationally consolidated company. Gain a global vision of the automotive sector by interacting with clients, suppliers, consultants, and dealerships.

Possibility to join the Flexible Compensation Plan (medical insurance, transport card, meal card, training...). 23 working days of vacation per year, as stipulated by the collective agreement. Additional incentives for employee referral programs, internal trainers, new business opportunities, etc. Do you think you are the ideal person for this position? We want to meet you Apply for the offer quickly and we will review your application.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender re‑assignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy. #J-18808-Ljbffr

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