Customer Success Agent

hace 3 días


Barcelona, España Click&Boat A tiempo completo

⛵ About our crew Click&Boat is a rental platform product of Boats Group , the fastest-growing digital business in the recreational boating space. We are a talented team of techies, creatives, marketers, closers and customer advocates who spend each day pushing the boundaries of technology to make buying, selling & renting boats easy. We spend each day surrounded by 500,000 boats from across the globeClick&Boat is the European leader in boat rentals . Our marketplace makes boating accessible around the world — from a day trip to a week-long adventure — while enabling private and professional boat owners to generate additional income through rentals.To support this growth, we are hiring a Customer Success Agent to join a dynamic team in our Barcelona office and continue building a world-class, creative organization by finding the best talent for our incredible culture. Job description The Team You will join Click&Boat’s Customer Care Team, a small and dynamic group dedicated to ensuring smooth communication and problem resolution between boat owners and renters.The team is made up of one Head of Customer Care, one Team Lead, and three full-time agents, reinforced by a large seasonal team during the high season. In this role, your main focus will be to manage daily customer inquiries and tickets, handling service issues, complaints, and claims between boat owners and renters. You will report directly to the Team Lead while also working closely with the Head of Customer Care to coordinate trainings, support seasonal agents, and contribute to process improvements that help maintain a consistent level of service quality.



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