Technical Support Engineer Barcelona, Barcelona, Spain
hace 2 días
DT One operates a global network for mobile top-up solutions and innovative mobile rewards. By using smarter mobile technology solutions we enable more people in emerging economies to be more connected more often - so that no one is left out.Se pueden requerir diversas habilidades interpersonales y experiencia para el siguiente puesto. Por favor, asegúrese de consultar la descripción a continuación con atención.Through our network of over 1500 partners we interconnect over 550 mobile operators in 160 countries, with a market of more than five billion consumers.We are headquartered in Singapore with regional offices in Barcelona, Dubai, London, Manila and Miami.DT One is committed to empowering people and businesses through accessible and reliable mobile top-ups and digital non-cash micropayments. As the communications and fintech landscapes evolve, DT One stands poised to play a pivotal role in shaping the future of cross-border micropayments and digital value payments.We are looking for a proactive and customer-focused Technical Support Engineer to join our Customer Care team in Barcelona. In this role, you will be the first point of contact for our global customers, resolving technical issues, ensuring smooth service delivery, and providing an exceptional customer experience. You will combine strong problem‑solving skills with clear communication to troubleshoot and resolve queries, coordinate with internal teams, and keep customers informed every step of the way. If you are passionate about technology, eager to learn, and committed to delivering excellent service, we would like to hear from you.What you’ll doTroubleshoot and respond to customer issues. Provide timely updates and resolution to customer queries, according to the SLA process.Monitor and troubleshoot system alerts, escalate critical issues, and follow up with various stakeholders throughout service restoration.Participate in on‑duty rotation during weekends and public holidays when required.Manage customer accounts and configurations.Resolve product or service issues by investigating the root cause of the problem.Escalate the issue to the relevant team internally / externally.RequirementsMinimum diploma or a degree in Information Technology, Computer Science or equivalent.Development Programming language knowledge is a must.Strong troubleshooting and analytical skills.Excellent interpersonal skills, and good English communication skills. Additional languages will be an advantage.Commitment to follow through on actions, with attention to detail.Ability to work effectively under pressure, prioritize tasks and follow processes.Demonstrate motivation to learn new skills and technologies.Good understanding of web services, API and IP based protocols.Understanding of Linux and SQL is an advantage.Proficient in MS suite of Office applications (Word, Excel). Advanced proficiency in Excel is an advantage. xcskxlj Background in Customer Service experience within the Telecommunications and/or Banking industry is preferred.#J-18808-Ljbffr
-
Technical Support Engineer Barcelona, Spain
hace 1 semana
barcelona, España Genesis Tech A tiempo completoGenesis Home Technology Architects , a leader in home technology solutions, is looking for a Technical Support Engineer to join our team in Castelldefels (#Barcelona). If you have a passion for technology, attention to detail, and enjoy working in a collaborative and dynamic environment, we want to meet you! Role Description This is a full-time role for a...
-
Technical Support Engineer Barcelona, Spain
hace 18 horas
Barcelona, España Genesis Tech A tiempo completoGenesis Home Technology Architects, a leader in home technology solutions, is looking for a Technical Support Engineer to join our team in Castelldefels (#Barcelona). If you have a passion for technology, attention to detail, and enjoy working in a collaborative and dynamic environment, we want to meet you! Role Description This is a full-time role for a...
-
C++ Software Engineer — Mobile Games
hace 2 días
Barcelona, España Gameloft Barcelona A tiempo completoA leading mobile gaming company in Barcelona is seeking a talented C++ Software Engineer to architect and implement new features for the game Asphalt Legends Unite. The role involves collaboration with design, art, and engineering teams, as well as participation in technical discussions. The ideal candidate has strong C++ skills and a good command of...
-
Technical Support Engineer Barcelona, Barcelona, Spain
hace 2 semanas
barcelona, España DT One group. A tiempo completoDT One operates a global network for mobile top-up solutions and innovative mobile rewards. By using smarter mobile technology solutions we enable more people in emerging economies to be more connected more often - so that no one is left out. Through our network of over 1500 partners we interconnect over 550 mobile operators in 160 countries, with a market...
-
Barcelona, España DT One group. A tiempo completoDT One operates a global network for mobile top-up solutions and innovative mobile rewards. By using smarter mobile technology solutions we enable more people in emerging economies to be more connected more often - so that no one is left out.Se pueden requerir diversas habilidades interpersonales y experiencia para el siguiente puesto. Por favor, asegúrese...
-
Barcelona, España DT One group. A tiempo completoDT One operates a global network for mobile top-up solutions and innovative mobile rewards. By using smarter mobile technology solutions we enable more people in emerging economies to be more connected more often - so that no one is left out.Through our network of over 1500 partners we interconnect over 550 mobile operators in 160 countries, with a market of...
-
Field Support Engineer
hace 2 días
Barcelona, España AVASO Technology Solutions A tiempo completoField Support Engineer at AVASO Technology Location: Barcelona, Spain Employment Type: Full Time Contract Experience: 4+ years Company Overview: AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top‑tier support and managed services. We are committed to delivering cutting‑edge technology solutions to our...
-
Barcelona, España Clarivate A tiempo completoA global information services provider is seeking a Technical Support Analyst to join their European Support Team in Barcelona. This role involves providing technical assistance, troubleshooting software issues, and ensuring customer satisfaction. Candidates should have at least 2 years of relevant experience, a bachelor's degree, and fluency in English. The...
-
C++ Software Engineer — Mobile Games
hace 4 días
Barcelona, España Gameloft Barcelona A tiempo completoA leading mobile gaming company in Barcelona is seeking a talented C++ Software Engineer to architect and implement new features for the game Asphalt Legends Unite. The role involves collaboration with design, art, and engineering teams, as well as participation in technical discussions. The ideal candidate has strong C++ skills and a good command of...
-
French Customer Advisor Barcelona Spain
hace 5 horas
barcelona, España JR Spain A tiempo completoSocial network you want to login/join with: French Customer Advisor - Barcelona, Spain, barcelona col-narrow-left Client: Cross Border Talents Location: barcelona, Spain Job Category: Other - EU work permit required: Yes col-narrow-right Job Reference: Job Views: 1 Posted: Expiry Date: col-wide Job Description: We are recruiting tech savvy experts to support...
