Product Owner

Product OwnerIngenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do. We are building a global HMS that orchestrates the entire device life-cycle—installation, maintenance, support, replacement and retirement—while integrating seamlessly with Salesforce, Genesys, SAP and emerging IoT platforms. You will own the product backlog end-to-end, driving three cross-functional squads to deliver customer value, accelerate adoption and unlock new revenue streams. Key ResponsibilitiesOwnership: Shape, prioritise and continuously refine the product backlog, translating strategic themes into clear, testable user stories with acceptance criteria. Own the long-term roadmap in partnership with the Product Manager. Squad Leadership: Serve as Product Owner for Scrum/SAFe squads (≈20 developers). Run backlog refinements, sprint planning and reviews; make real-time scope decisions to maximise value. SystemsIntegration: Define functional requirements for integrations with Salesforce, Genesys Cloud CX, SAP (ERP/FSM) and IoT data pipelines, ensuring secure, scalable and compliant architectures. Stakeholder AlignmentAct as the voice of the customer and business: collaborate daily with UX, Data, Operations, Engineering and Support; evangelise the product vision to senior leadership and commercial teams. Data-Driven DecisionsInstrument adoption, usage and revenue dashboards; analyse insights to inform backlog priorities and A/B experiments. Release & Change ManagementCoordinate with the Service Process Manager and Adoption Lead to transition new features into “Run” operations—training, SOP updates, early-life support KPIs. Success Metrics (first 12 months)Roadmap Delivery – epic completion rate and predictability across three squads. Adoption – Onboard 4 customers across 2 geographies. In case of migration from existing customers, reach 30% of active devices managed through HMS vs. total install base. Business Growth – incremental business directly attributed to HMS capabilities ie. New customers, new services, new features. Positive feedback – Positive scoring and testimonials from rollout customer with regards to the HMS capabilities and future plans. Required Qualifications3 – 5 years as Product Owner / Product Manager for B2B SaaS or device-centric platforms. Knowledge of field-service or asset-management domains (e.g., ITIL, predictive maintenance). Proven experience delivering products under Scrum or SAFe, coordinating multiple squads. Experience with backlog & DevOps tools (Jira, Confluence, Git). Strong analytical skills; comfortable defining KPIs, writing product documentation. Excellent stakeholder management and communication skills in fluent English (written & spoken). Nice-to-HavesHands-on experience integrating Salesforce (Service / Field Service), Genesys, SAP (ERP, FSM) and IoT data streams through APIs or middleware. Experience with ServiceNow, AWS/Azure IoT, or real-time telemetry analytics. Ingenico is an equal opportunity employer and welcomes applications from people with disabilities. We are committed to diversity and inclusion, and we encourage applications from all qualified candidates.#J-18808-Ljbffr