Italian-speaking Customer Support Agent

hace 1 semana


Bari, España AetherCore A tiempo completo

OverviewItalian-speaking Customer Support Agent position in Lisbon, Portugal with relocation assistance. We are looking for a candidate with native proficiency in Italian and at least a B2 level in English to join our support team. The role focuses on providing excellent customer service, troubleshooting issues, and ensuring customer satisfaction.ResponsibilitiesRespond to customers’ inquiries via phone, email, or chatTroubleshoot and resolve general and technical issues (e.g., video uploads, account issues, bug troubleshooting)Document all actions taken and escalate complex issues as neededMaintain high customer service standards with empathy and attention to detailRequirementsLanguage: C2 proficiency in Italian and B2 level in EnglishExperience: Senior or Junior level (experience in customer support is a plus)Soft Skills: Strong communication, proactive attitude, teamwork, time management, and empathyTechnical Skills: Basic proficiency in Google products (Gmail, Chrome, Google Drive) and troubleshooting abilitiesLocationOn-site in Lisbon, Portugal (relocation available)If you are passionate about customer service and ready to contribute to an international company, we would love to hear from you #J-18808-Ljbffr



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