Senior Engineer

hace 2 meses

España Sportserve A tiempo completo

Sportserve forms part of a remarkable group of B2C sports betting and B2B sportsbook technology companies, focused on delivering first-class sports betting experiences and casino products for our users worldwide.
Since launching our global hiring initiative, we now employ over 2,000 people worldwide, offering exciting career paths in Technology, Trading, Operations, and Media.
What you'll be getting up to:
We are looking to hire an Enterprise Services Engineer to join our global team in Technology. This is a challenging, fast-paced and exciting environment, with plenty of opportunities to influence and grow in the technology area.
The Enterprise Services Engineer will drive consistency, operational excellence, and excellent customer service to our internal customers.
The key values that we strive towards in Technology are:

Ownership
Continuous Improvement Mindset
Trust
Honesty

Key Responsibilities

Provide technical support and troubleshooting assistance for IT systems, infrastructure, and services, including servers, networks, and end-user devices.
Monitor and maintain the performance, availability, and security of IT end-user systems and services, proactively identifying and addressing potential issues and vulnerabilities.
Configure, deploy, and manage IT systems and services to support business operations, ensuring scalability, reliability, and security.
Collaborate with other IT teams, departments, and stakeholders to implement IT projects, initiatives, and enhancements, ensuring alignment with organisational goals and objectives.
Participate in the planning, design, and implementation of IT solutions, including hardware, software, and cloud-based services.
Document technical configurations, procedures, and troubleshooting guidelines for IT systems and services.
Assist with user training and support activities to help end users effectively utilise IT systems and tools.
Stay current with emerging technologies, industry trends, and best practices related to IT systems, infrastructure, and services.
Provide technical expertise and guidance to other IT team members, serving as a subject matter expert in specific areas of IT systems and services.

Required Qualifications
List of skills we think you need:

Working knowledge in end-user computing & networking troubleshooting (TCP/IP, DNS, and SMTP).
Strong expertise in IT infrastructure, systems administration, network management, and end-user support services.
Working Experience with Google Workspace.
Working Experience with Service Management or Ticketing Tools.
Proven communication skills, written and verbal.
Ability to read & analyse business processes, procedures, training material.
Strong analytical & problem-solving abilities.
Good understanding of Client-server & web-based application architectures.
Service-oriented demeanour is a must.
Driving change and handling difficult situations.
Strong problem-solving skills, attention to detail, and ability to work independently and collaboratively in a fast-paced environment.
Proficiency in deploying and managing IT systems and services in a heterogeneous environment, including Windows, Linux, and cloud-based platforms.

List of skills we'd love you to have:

Experience with Service Delivery, Incident Management, Change, and Problem Management Process.
Experience with ITIL methodologies, end-to-end support and/or related practices.

We warmly invite applications in English.
Diversity & Inclusion at Sportserve
At Sportserve, we are deeply committed to fostering a diverse and inclusive workplace. We believe in building a team that reflects a wide array of backgrounds, skills, and perspectives.
If you’re passionate about technology and looking to start your career in an international, forward-thinking Sports Betting company, we’d love to hear from you. Apply now to become part of our exciting journey

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