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Ofertas de empleo Serbian Customer Service Representative - Travel IndustryPublicada: 04.12.2024. Actual hasta: 18.12.2024Un poco sobre la empresa Teleperformance Spain - SevillaForma parte del equipo de Teleperformance. Desarróllate como profesional y alcanza tus sueños. Somos la compañía líder mundial en soluciones de gestión omnicanal de experiencia del cliente.Serbian Customer Service Representative - Travel Industry, BarcelonaSalario: a convenirSummary informationPuesto: Serbian Customer Service Representative - Travel IndustryPublicada: 04.12.2024. Actual hasta: 18.12.2024Área: Staffing/Agencias de EmpleoJornada laboral: completaSexo: indeferenteEmpresa: Teleperformance Spain - SevillaDescripción de la ofertaIf you are an empathic person, a good listener, who has a problem-solving mindset and enjoys being a team player, we have the right job for youJob responsibilities:Understand and identify customer needs.Listen, respond, and mediate between international travellers and accommodation suppliers worldwide.Clarify inquiries about service, payment, and technical requirements.Provide accurate information and follow set processes via email and phone.Requirements:Serbian: C2 level and advanced English.Excellent communication and inter-personal skills both written and spoken.User-friendly PC skills: Office 365, CRM Database, and other internal platforms.A problem-solving and solution-driven mentality.A positive, motivated mindset that will help you deal with some tricky customer problems.Goal-oriented work approach.An open mind to changing priorities and business processes.Affinity with accommodation platforms.Experience within customer service or contact center environments will be valued.Availability to work from the office and from home (within 100km from the office).Offer:38.5h/week contract (Monday to Sunday) with fixed working hours and 2 days off per week.Available shift: 09:00-20:00h (Rotatory).Starting with a Temporary Contract that will evolve into a Permanent contract based on business needs.Holidays: 27 working days of holidays/year.Benefits: Feel Good program which includes Spanish lessons, quizzes with prizes, free group activities such as running, beach volleyball, roller skating, and much moreFree private health insurance if interested when getting a permanent contract.Flexible remuneration in nursery school transport if interested after the probation period.A multicultural and international working environment.Modern office spaces, well connected by public transport and close to Glories shopping mall (Westfield).Free coffee every day and free fruit once a week.Be part of an exciting industry-leading department with great opportunities to learn and grow your career.3 weeks of Initial training and continued personal coaching.
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