Customer Service Representative With German

hace 3 semanas


España buscojobs España A tiempo completo

The Wise Seeker is the leading HR technology company in unbiased talent evaluation.With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.We are efficient, evaluate talent objectively without bias, and close hiring times in record time, delivering optimal results.Job Title: German-speaking Customer RepresentativeLocation: Porto, PortugalWork model: On-siteEmployment type: fixed term (6 months) with possibility of extension / permanent contractRemuneration: Base salary + bonusesDUTIES AND RESPONSIBILITIES:Handle all incoming contacts from bank clients via phone, chat and email (appointments, income statements, PIN/TAN orders for online banking, implementation of card blocking, mediation between the customer and other bank branches, feedback)Provide excellent and nimble customer service experience and seek continuously for initiatives to enhance service and improve the overall customer experienceUse adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete informationPresent the product range in a sales-oriented way, support of central marketing campaignsREQUIREMENTS:Native/fluent in German both verbal and written (C2 level). Fluent in English (minimum B2 level)Ability to listen actively, identify, apply and explain your product and/or service expertise with clarity and solve issues in the first contact with customersAbility to take stressful situations wellOFFER:A relocation supportWorking hours Monday - Friday 8 AM - 5 PM with a possibility of change to 8:00 am – 8:00 pm in the future2 weeks of training + 1 week of nesting (100% on site)A dynamic and creative team with positive and friendly atmosphereFood vouchersGuidance and tools to reach your full potential
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