Front Desk Receptionist

About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital - within walking distance of all the key attractions - seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian‑Mediterranean cuisine at our award‑winning modern cocktail bar and restaurant Isa, and a four‑level Wellness Centre with a sun‑splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike. About the role Four Seasons Hotel Madrid is looking for a Front Desk Receptionist to join our team in the night shift. The Front Desk Receptionist is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience. As the first and last impression of the Hotel, this high‑profile department carries a special responsibility. The Front Office is also the natural place where guests direct comments, questions, suggests and concerns. What you will do Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested, credit or method of payment is established, the correct rate is charged and issues correct keys to the guest. Arranges for luggage to be delivered to guest room. Checks guest out of the hotel, preparing and explaining the bill. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists guests inquiries in connection with hotel services, hours of operations, key hotel personnel, in‑house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Review late arrivals, next day early arrivals and departures to plan for the next day’s activities to ensure proper handling of Special Attention Guests, Return Guests, and Groups. Assure that all financial and credit procedures are followed. When taking a shift at the desk, follows up on credit problems. Review all paid‑outs, rebates, Petty Cash disbursements and Direct Billings. Check cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements. Utilize a variety of computer systems to check guests in and out, run daily reports, run night audit reports, and review room allocations for arriving guests. What you bring Our ideal Front Desk Receptionist candidate has excellent personal presentation and interpersonal skills. Good problem‑solving ability and proficiency in Hotel property management systems. Applicants are required to have at least one year of experience in a Front Office position, preferably in a luxury environment. Knowledge of Opera is preferred. Fluency in reading, writing, and spoken English and Spanish is also required. Must have the legal right to work in Spain. What we offer Competitive Salary, wages, and a comprehensive benefits package. Excellent Training and Development opportunities. Complimentary Accommodation at other Four Seasons Hotels and Resort (Employee Travel Program). Complimentary Dry Cleaning for Employee Uniforms. 50 natural days of vacation, and the day of the birthday free. Complimentary Private Health insurance. Complimentary Employee Meals. Schedule & Hours This is a full‑time position. This role will operate in a night shift (11pm‑7am). #J-18808-Ljbffr