Concierge Supervisor

About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
The Four Seasons Resort Mallorca is perched on the spectacular Formentor Peninsula and backed by panoramic vistas of the Mediterranean and the surrounding landscapes. The hotel was originally opened in 1929 within an expansive private estate. Currently undergoing restoration and renovation, this stunning historic property is scheduled to open its doors as a Four Seasons resort in June 2024.
Key Responsibilities:

Oversee and coordinate the daily operations of the concierge team, ensuring high-quality guest service.
Provide personalized guest services, including reservations, recommendations, and information about local attractions.
Assist guests with transportation arrangements, event bookings, and special requests.
Maintain up-to-date knowledge of the property, amenities, and surrounding areas to offer accurate information.
Handle guest inquiries and complaints promptly, ensuring a positive experience.
Collaborate with other departments to fulfill guest needs and enhance overall satisfaction.
Train, mentor, and evaluate concierge staff, promoting a culture of excellence in service.
Implement and enforce policies and procedures to maintain service standards and guest satisfaction.
Manage staffing schedules to ensure adequate coverage during peak times.
Act as the primary point of contact for concierge staff in the absence of the Concierge Manager, making decisions and resolving issues as needed.

Our Ideal Concierge Supervisor candidate will have:

Exceptional Customer Service Skills: Strong ability to lead and inspire the team to anticipate and fulfill guest needs with a friendly and welcoming demeanor.
Local Knowledge: Extensive knowledge of the local area, including attractions, restaurants, entertainment, and events, to provide guests with valuable recommendations.
Excellent Communication Skills: Proficient in both verbal and written communication, ensuring clear and effective interactions with guests, staff, and external partners.
Leadership and Team Management: Proven ability to motivate, guide, and develop a team, fostering a positive work environment.
Problem-Solving Skills: Ability to think quickly and creatively to resolve guest inquiries or issues efficiently and effectively.
Multitasking Ability: Capable of managing multiple requests and tasks simultaneously without compromising service quality.
Attention to Detail: A keen eye for details to ensure accuracy in bookings, reservations, and special requests.
Professionalism and Discretion: Maintains a high level of professionalism and confidentiality when dealing with sensitive guest information.
Strong Networking Skills: Ability to build and maintain relationships with local businesses and service providers to facilitate guest requests.
Technological Proficiency: Familiarity with hotel management systems and reservation platforms to manage guest requests and bookings efficiently.
Flexibility and Adaptability: Willingness to work flexible hours, including weekends and holidays, to accommodate guest needs.
Cultural Awareness: Understanding of diverse cultures and customs to provide personalized service to international guests.
Sales and Upselling Skills: Ability to promote hotel services and local experiences effectively, enhancing revenue opportunities for the property.
Team Collaboration: Works well with other departments, such as front desk, housekeeping, and food & beverage, to ensure a seamless guest experience.
Positive Attitude: Maintains an enthusiastic and upbeat demeanor, creating a welcoming environment for guests.
Commitment to Excellence: A genuine desire to exceed guest expectations and contribute to creating memorable experiences during their stay.

Work Experience: 3-4 Years
Degree: Professional / Technician
Languages: Spanish / English
Language Ability: High
Language Proficiency: Fluent
Time: Full Time
Position Worker Type: Seasonal
What we offer:

Competitive Salary, wages, and a comprehensive benefits package.
Excellent Training and Development opportunities.
Complimentary Accommodation at other Four Seasons Hotels and Resort.
Complimentary Dry Cleaning for Employee Uniforms.
Complimentary Employee Meals.


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