Merchant Credit Specialist

hace 23 horas


España American Express Services Europe Limited A tiempo completo

Job Description - Merchant Credit Specialist - Dutch & English Speaking (24022150)You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.This role as Merchant Credit Specialist, permanent position in the Merchant Credit team, will involve servicing the EMEA markets (Austria, Finland, France, Germany, Netherlands, Spain, Sweden, Belgium & Multicurrency). The team deals with merchant debit balance collections, insolvencies and write-off prevention. This is a role in the collections function.How will you make an impact in this role?Responsible for contacting clients with overdue accounts to secure the settlement of the account.Manage the collection of overdue payments.Understand customers financial arrangements and requirements.Use negotiation and relationship management skills to provide win-win outcomes.Strategic decision making to drive customer loyalty and growth for the business.Outbound and Inbound calls with some back-office tasks.Secure repayment of overdue funds and avoid potential losses/write-offs.Work to the highest standards with a balanced delivery of both customer experience and shareholder value.Minimum Qualifications:Strong analytical mindset.Strong numeric skills.Excellent interpersonal, relationship building and communication skills (English and Dutch speaking).Ability to work both independently and in a team environment.Ability to take a professional approach to challenging situations.Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.JobCreditPrimary LocationSpain-Madrid-MadridScheduleFull-time
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