KYC Product Expert

At ING we are looking for KYC Product ExpertYour role and work environment:We are looking for a talented and enthusiastic KYC Product Expert to join our Delivery Team of KYC Tribe.The responsibility of this team is to ensure a proper KYC IT landscape to support our running processes and to implement strategic transformation initiatives.Your key responsibilities:As a KYC Product Expert you will:Provide a broad knowledge on ING products and services.Be part of the delivery team to define functional requirements, participate in testing and support before the Go-live.Control the process, solve incidents in case of errors, and provide information and help to support teams or providers.Identify the products or services that best meet the customer's stated needs and use personal expertise to propose quantities and product configurations. Represent the voice of the customer (External and internal) to improve processes.Analyze data to extract operational information for decision making, create reports for Operations areas (MicroStrategy, Excel, Power Point, etc.). Analyze evolutions, trends, and volumes seeking improvements that increase customer satisfaction and cost efficiency.Collaborate with suppliers day-to-day. Detect incidents in the processes of external providers, report incidents, and track them. Propose improvement measures and measurements that establish the effectiveness of the actions implemented.Be responsible for improving the service with an end-to-end mindset, for day-to-day performance, building reliable business operations and services, and connecting with internal or external parties.Work with Risk, Compliance, and Legal stakeholders to ensure our products and services comply with regulations and policies.Facilitate Cross-Regional Collaboration among teams across different geographies to ensure a unified approach to customer experience innovation.What are we looking for?Want to know if this job is made for you? These are some of the qualities that we value the most for this role. And if the shoe fits… don’t hesitate to applyYou will need to:Experience: A minimum of 4 years in the banking sector with a focus on technology and operations.Global Expertise: Proven track record in leading international project implementations with a strong tech component.KYC Know-How: Deep understanding and hands-on experience in anti-money laundering practices.Agile Practitioner: Strong experience in agile methodologies, with a passion for empowering and growing high-performing teams.Prioritization: Strong prioritization skills to ensure the team focuses on delivering high-impact results.Deadlines Management: Efficiently manage time and deadlines to keep development on track and deliver the product within scheduled timelines.Stakeholder Management: Engage and manage stakeholders effectively for successful project outcomes.Tech: Although not mandatory, some technical knowledge to facilitate effective communication and understanding between the Product Owner and the development team.Innovative Mindset: A forward-thinker who can anticipate industry trends and proactively adapt strategies to ensure we remain at the forefront of AML practices.Problem-Solver: Ability to tackle complex challenges with creative solutions, demonstrating resilience and adaptability in the face of change.Effective Communication Skills: Excellent verbal and written communication skills to collaborate effectively with diverse teams and stakeholders.Collaboration Champion: Proven ability to work collaboratively in cross-functional teams to drive customer-centric initiatives.Adaptability: Ability to adapt to changing environments and evolving technologies, continuously seeking improvement in customer interactions.Language Skills: Fluency in English, both spoken and written; additional languages are a plus.Education: Relevant academic qualifications in Finance, Engineering, Technology, or related fields.Customer-Centric Focus: Strong focus on understanding and addressing customer needs, ensuring their satisfaction throughout the journey.Ethical Integrity: A strong commitment to upholding the highest standards of ethical behavior and corporate responsibility.What do we offer?The time you spend at work, the challenges you face or the lessons you get are very important, but… What about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details.Check out what is waiting for youBe flexible my friend.Our model is all about flexibility and accountability. Keeping both our customers and our colleagues needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self.Restaurant card.So that thinking about what to have for lunch doesn’t take up your time or your cravings.Our house will be your home.In our offices you can find electric mobility solutions, doctor, hairdresser, gym, The Good Service (to help you with your errands) and much moreHealth insurance.For you and all your family (spouse/partner and children).Life insurance.We help you protect what matters most to you.Flexible remuneration.In addition, you will enjoy our flexible remuneration model, through a more tax-advantaged way, you will be able to access other services such as nursery, transport card, training aids…Free company shuttle.It doesn't matter where you live. We have 6 routes (North, Central, South, A5, A42 and A6) to get you to our ING office in Madrid comfortably.Banking benefits.Special loans with more beneficial conditions.Special mortgage conditions after 6 months working at the bank.And you can benefit from our pension plan after 1 month with usMore vitality and more belonging360º care of the employee (physical, mental, social connection & purpose).Physiotherapy service on site.Runners club with your own trainer.Clinics with professional, world-class athletes.Gympass service.Employee Networks: Rainbow Lions (LGBTQI+) & Leonas.Get to know UsWe are a team of more than 1600 people sharing one idea: doing our bit in helping our clients create a better future for themselves, by providing them with the tools they need to get where they want to go.A fully online bank where technology, innovation, simplicity and transparency are the main ingredients, and the first one to work with agile methodologies.And although we are based in Spain, we are lucky to work in an international bank with presence in more than 40 countries.We are proud to have a diverse team and we are committed to continue developing a culture of Diversity, Inclusion and Belonging to foster a culture of collaboration and innovation that represents all collectives in the society.And even though we look orange on the outside, we are green on the inside. Our ambition in Sustainability is Empowering (y)our Sustainability journey. We are embarking on our path, for us, but we are also there for when our clients decide to embark on this journey.Making things happen, helping others be successful, always being one step ahead—that’s our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working…we are looking forward to meeting you
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