Customer Service Representative in Barcelona
hace 2 semanas
Wil jij verhuizen naar Valencia en werken als Klantenservice Medewerker om klanten de beste oplossingen te bieden? Klinkt dat niet geweldig?
Wonen in de gezondste stad ter wereld met volop kansen om zowel persoonlijk als professioneel te groeien. Omringd door prachtige natuur en zonnig weer. Kortom, werken in een internationale omgeving met een vlakke hiërarchie.
Ben jij klaar voor deze spannende stap in je leven?
Jouw verantwoordelijkheden als Klantenservice Medewerker:
Ondersteunen van klanten door het beantwoorden van inkomende verzoeken en het documenteren van relevante casus informatie
Gebruikers assisteren met pre-sales, algemene vragen en technische ondersteuning via telefoon/e-mail/social media kanalen
Productinformatie verstrekken aan klanten (bijv. abonnementen, betalingen en technische vereisten)
De stem en toon van het merk aanpassen voor interacties op zowel privé (telefoon/e-mail/chat) als openbare (social/forums/e-commerce beoordelingen) kanalen
Zorgen voor uitstekende klanttevredenheid door op een passende en vriendelijke manier te reageren
Vaardigheden, kwalificaties en interesses die je nodig hebt om te slagen in deze functie:
Vloeiend in Nederlands, met een goede beheersing van het Engels
Toegewijd, vastberaden en servicegericht
Sterke communicatieve en luistervaardigheden, teamspeler en in staat om conflicten constructief op te lossen
Enthousiast over interculturele communicatie en de expat lifestyle
Geen ervaring nodig
Wat zijn de voordelen voor jou?
Contract van onbepaalde tijd met 39 uur per week (ma-vr 09:00 – 20:00; za 09:00 – 18:00)
Maandelijkse bonus tot wel €250
Training van 2 – 4 weken en werken met een buddy-systeem
Hybride werksysteem, slechts een paar dagen op kantoor
Spaanse lessen, voortdurende on-the-job training en een internationale werkomgeving
Ondersteuning van het bedrijf bij papierwerk (NIE en SSN).
Jouw toekomstige bedrijf:
Dit Belgische Business Process Outsourcing bedrijf staat bekend om het leveren van kwalitatieve service op het gebied van klantervaring en bedrijfsadvies voor hun klanten. Als trotse mensen organisatie die zich constant aanpast om een veilige werkomgeving voor hun werknemers te behouden, zoeken nieuwe leden om hun meertalige team in Barcelona en Valencia te versterken.
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