Senior Client Success Manager
hace 1 semana
Global Payroll – Enterprise or Mid-market Client Success Senior Client Success Manager (Sr. CSM) The Client Success team within the ESI Global Payroll organization is the client voice and leader of the client relationship to ensure client value realization of our solutions to achieve meaningful outcomes for our global clients. This division is paramount to the success of the Multi-Country Payroll business, impacting client growth, engagement, and retention by driving successful and measurable client outcomes through the adoption, utilization, and optimization of ADP solutions. The Senior Client Success Manager (Sr. CSM) serves as an advocate of ADP’s Global Payroll Solution and Service capabilities, while driving ADP’s message as a world leader in the Global Payroll industry into the client base. Within either the Enterprise or Mid-market Client Success market segments, this role is 100% dedicated to our ADP Global Payroll Clients, which can include all the following services: GlobalView, Streamline, Celergo, EeTime/WFMgr services (and BoB as needed). This could evolve based on ADP Global Payroll strategies. Key areas of focus include: Ongoing management of strong, productive relationships with key & designated client contacts. Alignment with Client Success Leaders. Collaborative efforts with other ADP Client Success colleagues, ADP Sales, Service and Implementation teams and any other functional team as required to retain assigned clients, deliver best in class services to our client and influence additional business. Adherence to defined & agreed processes and achieve targets established annually. The position demands a strong combination of account management / relationship building skills together with use of tools & process to address this market segment specificities. Success in this role can be defined by year over year increases in metrics related to: customer satisfaction indexes, client retention rates, contract renewals, referencability, client footprint and revenue growth. Job Responsibilities: Client Focus Effective management of a client’s portfolio of Global Payroll client accounts to ensure client satisfaction, retention & growth. Develop a strong relationship with clients to influence their propensity to partner with ADP. Address & resolve escalated client issues or concerns. Oversee and support effective and mutually beneficial contract (re)negotiations and understands financial impact. Ensure appropriate utilization and consistent execution of tools, communications, processes, client satisfaction and retention activities, and metrics. Manage multi country/multi region/multi product portfolios of clients (manage across multiple time zones). Responsible for the overall health of the client influencer relationship and position of ADP as the provider of choice for our clients. Client Communication Demonstrate strong “listening”, presentation, meeting management and relationship management/servicing skills. Compile and deliver monthly, quarterly, or as agreed Service Reviews (which include KPI analysis) for all services in scope for that client. Educate client on new products and enhancements, encouraging client adoption of these products. Confident with ability to challenge the current state and make a compelling case for change (internal & external). Lead and drive continuous improvement and operate with flexibility. Significant understanding of Global Payroll concepts with the ability to represent a broad range of ADP disciplines and solution platforms. Exceptional verbal and written communication skills – to be applied equally with external audiences and internal constituencies. Facilitate and encourage client participation in ADP events as appropriate. Opportunity Focus Success in the role is defined by year over year increases in metrics related to customer satisfaction indexes and client retention rates, targeted revenue growth and share of wallet per client, within assigned client base. Facilitate client reference opportunities. Lead and support all activities related to retention efforts, contract renewals and new opportunities. Adhere to all administrative aspects of monitoring retention, client satisfaction and revenue growth. Develop and implement strategies to improve client retention and satisfaction. Analyze client feedback and performance metrics to identify improvement areas. Internal Communication Key liaison with all ADP entities to proactively communicate and monitor implementation, service, and product issues for the client. Builds "one client team". Ensures appropriate proactive internal communication and escalation of issues that impact the overall client relationship and retention. Own and manage escalations, action logs/plans, and remediation efforts across internal teams. Support all activities related to internal processes. Education and Certification Requirements: Degree or Equivalent in Business Administration, Human Resources, Finance or another related field. Accreditation from appropriate organization (CPP, CEBS, PHR) is an asset. Knowledge, Experience, and Skills Required: 3-5 years of related implementation, project management, account management or operational experience with benefits, HR, payroll, HRIS and/or system implementation. Extensive experience building relationships with clients is essential. Advanced MS Suite software capabilities. Limited travel required. YOU'LL LOVE WORKING HERE BECAUSE YOU CAN: Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights. Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences. Grow your career in an agile, fast-paced environment with plenty of opportunities to progress. Continuously learn. Ongoing training, development, and mentorship opportunities for even the most insatiable learner. Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones. Balance work and life. Resources and flexibility to more easily integrate your work and your life. Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another. Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live. Get paid to pay it forward. Company-paid time off for volunteering for causes you care about. What are you waiting for? Apply today Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic. Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws.
#J-18808-Ljbffr
-
Client Success Manager
hace 1 semana
España Tech Guru LLC A tiempo completoRole Overview As a Client Success Manager at Tech Guru, you’ll work directly with accounting firm clients, acting as their trusted advisor and ensuring their IT solutions align with business goals. While this is a non-technical role, success requires a strong grasp of technology’s role in driving business objectives. You will own the client journey from...
-
Senior Client Success Manager: Global Enterprises
hace 1 semana
España Gartner A tiempo completoSenior Client Success Manager - Global Enterprises Egham, UK or Barcelona, Spain About the role: The Client Success team focuses on customer service and client retention versus business growth and development. Associates have an aligned portfolio of clients with whom they partner ensuring each client receives value far exceeding their investment in Gartner...
-
España Gartner A tiempo completoSenior Client Success Manager - Global Enterprises Egham, UK or Barcelona, Spain About the role:The Client Success team focuses on customer service and client retention versus business growth and development. Associates have an aligned portfolio of clients with whom they partner ensuring each client receives value far exceeding their investment in Gartner...
-
Client Success Manager
hace 1 semana
España ADP, Inc. A tiempo completoGlobal Payroll – Digital Client Success - Client Success Manager(CSM) The Client Success Manager (CSM) serves as an advocate of ADP’s Global Payroll Solution and Service capabilities, while driving ADP’s message as a world leader in the Global Payroll industry into the client base. Within the Digital Client Success market segment, this role is 100%...
-
Senior Customer Success Manager
hace 3 semanas
España Nextail Labs S.L A tiempo completoWe’re looking to add a Senior Customer Success Manager to our Operations team. This new team member will be instrumental in managing and expanding accounts with well-known brands as we continue to make the retail world a better, more sustainable place. At Nextail, we empower retailers to create better experiences while using fewer of the world's resources....
-
Seo Client Success Manager
hace 6 días
España Sagan A tiempo completoJob Title: SEO Client Success Manager Location: Remote (CST Time zone) Salary Range: up to 2500 USD Work Schedule: Monday - Friday, 9:00 AM to 5:00 PM (CST) NOTE: INDEPENDENT CONTRACTOR POSITION Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent....
-
Senior Manager of Customer Success
hace 3 semanas
España Workiva Inc. A tiempo completoSenior Manager of Customer Success - Spanish SpeakerAs a Senior Manager of Customer Success, you’ll be responsible for managing the Iberia & Emerging Markets Customer Success Team in EMEA. Ensuring our Customers get the best experience, understand best practice and continue to grow with Workiva. You will manage a team of Customer Success individuals...
-
Client Success
hace 1 mes
España Ntt Data A tiempo completoMake an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive. Your day at NTT DATA The Client...
-
Customer Success Manager
hace 3 semanas
España Timup A tiempo completoEmpresa del sector AV, donde su misión es la de digitalizar espacios físicos busca un perfil de SaaS Customer Success Manager (CSM). Profesional clave en la empresa, encargado de garantizar la satisfacción y retención de los clientes que utilizan el software como servicio (SaaS). Su función principal es colaborar estrechamente con los clientes para...
-
Customer Success Manager
hace 3 semanas
España RightHand A tiempo completoDesde RightHand, compañía especializada en atracción del talento digital y contratación, estamos colaborando en la búsqueda de un Customer Success Manager en Madrid con nuestro cliente, plataforma tecnológica especializada en campañas publicitarias digitales fuera del hogar (DOOH). Buscamos un Customer Success Manager con talento para acelerar el uso...
-
Senior Procurement Manager
hace 5 días
España Kenton Black Ltd A tiempo completoSenior Procurement Manager / Senior Category Manager - Data CentresMadridPackage negotiable DOEAs a result of the continued success of its European Data Centre business, this leading international consultancy is looking for a Senior Procurement Manager in Madrid.Responsibilities:All applicants should have:Degree preferred in Supply Chain Management,...
-
Senior Manager of Customer Success
hace 3 semanas
España Workiva Spain, S.L. A tiempo completoAs a Senior Manager of Customer Success, you’ll be responsible for managing the Iberia & Emerging Markets Customer Success Team in EMEA. Ensuring our Customers get the best experience, understand best practice, and continue to grow with Workiva. You will manage a team of Customer Success individuals focused on our Iberia, Italy, and emerging EMEA markets,...
-
Client Success Manager
hace 1 semana
España Gartner A tiempo completoEgham, UK or Barcelona, Spain About the role : The Client Success team focuses on customer service and client retention versus business growth and development. Associates have an aligned portfolio of clients with whom they partner ensuring each client receives value far exceeding their investment in Gartner services. They surface the client’s business...
-
Customer Success Manager
hace 3 semanas
España sesametime A tiempo completo¡Hola! Estamos buscando al nuevo fichaje estrella para nuestro equipo como Customer Success Manager. Somos Sesame HR, **la solución digital que ayuda a equipos de Recursos Humanos **, managers y empresas a optimizar los procesos de gestión de personal, centralizándolos en una sola plataforma. Antes de que te contemos lo que estamos buscando, hemos...
-
Customer Success Manager
hace 1 semana
España Loyal Guru A tiempo completoAbout Loyal GuruLoyal Guru is the leading Customer Data Platform for retailers to collect and activate their omnichannel customer data in a single view. This data can be used to create micro-segments based on purchase behavior and to launch hundreds of 1:1 personalized offers and loyalty programs, improving consumer-retailer relationships across every...
-
Customer Success Manager
hace 6 días
España Sagan A tiempo completoJob Title: Customer Success Manager Location: Remote (EST Time zone) Salary Range: up to 3000 USD Work Schedule: Monday - Friday, 9:00 AM to 5:00 PM (EST) NOTE: INDEPENDENT CONTRACTOR POSITION Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We...
-
Customer Success Manager
hace 3 semanas
España Noatum HOLDINGS A tiempo completoNoatum es una multinacional líder en servicios marítimos, logísticos y portuarios reconocida por sus más de 50 años de actividad, su excelencia en el servicio y su personal especializado. Noatum ofrece servicios tanto a armadores y operadores de buques como a exportadores e importadores y se encuentra presente en 26 países contando con una sólida...
-
Sr Customer Success Manager
hace 3 semanas
España SAS A tiempo completoSr. Customer Success Manager - Hybrid Nice to meet you! We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic,...
-
Customer Success Manager
hace 2 semanas
España Recruitment Room A tiempo completoWhat we are looking for We're looking for a Customer Success Manager who will be the first point of contact with our customers and whose mission is to make our users' experience enjoyable. What does the job involve As a Customer Success Manager, your general missions will be to: Be accountable for a dedicated seller portfolio, Upsell our different solution:...
-
Customer Success Manager
hace 1 semana
España Recruitment Room A tiempo completoWhat we are looking for We're looking for a Customer Success Manager who will be the first point of contact with our customers and whose mission is to make our users' experience enjoyable. What does the job involve As a Customer Success Manager, your general missions will be to: Be accountable for a dedicated seller portfolio, Upsell our different solution:...
