Solutions Engineer

Job Title: Solutions Engineer La siguiente información tiene como objetivo proporcionar a los posibles candidatos una mejor comprensión de los requisitos para este puesto. Location: Madrid, Community of Madrid, Spain About HappyRobot HappyRobot is the AI‑native operating system for the real economy—a system that closes the circuit between intelligence and action. By combining real‑time truth, specialized AI workers, and an orchestrating intelligence, we help enterprises run complex, mission‑critical operations with true autonomy. Our AI OS compounds knowledge, optimizes at every level, and evolves over time. We’re starting with supply chain and industrial‑scale operations, where resilience, speed, and continuous improvement matter most—freeing humans to focus on strategy, creativity, and other high‑value tasks. We’re backed by top investors such as Y Combinator, Andreessen Horowitz, and Base10 and have raised $62 M to date. The Role As a Solutions Engineer , you are the technical front line in our enterprise sales motion. You partner with Account Executives to run discovery, tell the technical story, deliver credible, tailored demos, answer security/architecture questions, and scope high‑signal POCs. Beyond deal support, you’re helping us tell a compelling GTM story at scale, owning a “demo library” that turns successful one‑off demos into reusable assets organized by use case. Responsibilities Technical Discovery & Narrative — translate pain into solution architecture; frame integration patterns and data flows; whiteboard with senior ICs and execs. Demo & Prototype — build and deliver tailored demos/sandboxes (lightweight, non‑POC builds) that showcase value for logistics use cases (e.g., carrier sales, track & trace, appointment scheduling, shipment exceptions). Security & Architecture — lead security/IT reviews (authN/Z, data privacy, logging, SOC2/ISO posture) and guide customers through questionnaires and diligence. POC Scoping — co‑define success criteria, timeline, and resourcing with AEs and Deployment Strategists; produce clear Statements of Work/Success Plans. RFPs & Technical Content — own the technical sections of RFPs/RFIs; maintain one‑pagers, reference architectures, and FAQ libraries. Enablement — run the Demo Factory: standardize environments, scripts, and sample datasets; coach AEs on high‑level demos. Feedback Loop — capture field signals; partner with Product & FDEs to turn bespoke work into reusable components. Industry Fluency — build strong working knowledge of brokerage, carrier, shipper ops; speak credibly to impact and ROI. Travel — expected approximately 25% to 50% of the time for customer discovery, workshops, demos, and onsite collaboration. Qualifications Strong communication skills and executive presence—comfortable presenting to CXOs. Customer‑obsessed with a knack for translating technical details into business impact. Comfortable building light prototypes: stitching APIs, webhooks, basic data transforms; enough JS/Python/scripting to craft compelling demos. Solid grasp of cloud & integration basics: REST/gRPC, OAuth/OIDC, eventing/queues, databases, observability, networking fundamentals. Security literacy: enterprise security reviews, data residency, audit logging, least privilege, vendor risk questionnaires. Excellent storytelling & whiteboarding skills; can tailor message to VP Ops, CIO, and hands‑on engineers. Strong program sense: can turn discovery into a scoped POC with crisp success metrics and resourcing plan. Domain curiosity for logistics & supply chain; you don’t need to be an expert, but you want to learn fast. Thrives in a startup environment: resourceful, adaptable, and proactive in creating solutions. Nice to Have Voice/telephony or contact‑center experience (SIP/SIP proxies, Twilio/Telco), or agentic AI/LLMs in production contexts. Prior work with enterprise customers in transportation, warehousing, or manufacturing. Experience collaborating with forward‑deployed engineers or professional services. Experience in Field Engineering, Solutions Architecture, Pre‑Sales, or Consulting for enterprise software. Benefits Opportunity to work at a high‑growth AI startup, backed by top investors. Ownership & Autonomy—take full ownership of projects and ship fast. Top‑Tier Compensation—competitive salary + equity in a high‑growth startup. Comprehensive Benefits—healthcare, dental, vision coverage. Work with the best—join a world‑class team of engineers and builders. Seniority Level: Mid‑Senior level Employment Type: Full‑time Job Function: Engineering and Information Technology; Software Development EEO and Data Privacy Statement The personal data provided in your application and during the selection process will be processed by HappyRobot, Inc., acting as Data Controller. By sending us your CV, you consent to the processing of your personal data for the purpose of evaluating and selecting you as a candidate for the position. Your personal data will be treated confidentially and will only be used for the recruitment process of the selected job offer. In relation to the period of conservation of your personal data, these will be eliminated after three months of inactivity in compliance with the GDPR and legislation on the protection of personal data. If you wish to exercise your rights of access, rectification, deletion, portability or opposition in relation to your personal data, you can do so through subject to the GDPR. 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