Sales Cluster Manager

hace 1 semana


España buscojobs España A tiempo completo

Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420,000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.At Teleperformance, we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work and Top Employer), is looking for a Sales Cluster Manager.Your Main Responsibilities Will Be:Designing, implementing and coordinating the sales strategy of Managers and sales professionalsPerformance Management: Analysis and presentation for the performance and forecast figures to all stakeholdersEngaging and managing different stakeholdersWorking with the Head of Business to lead the operational efficiency of the business by exploring ways to improve the processes, employee satisfaction, hiring methodologies, etc.Monitoring the performance and development of the operational teamsInspiring, motivating, providing guidance to all team managers and ensuring the achievement of targets and KPIs (121, coaching)Minimum Requirements:Minimum 12 months experience as Team Manager or similar roleConsistent QoQ winning attitude, strong people orientation, structured strategyUniversity degree or equivalent experienceExcellent level of EnglishStrong presentation, analytical and problem solving skillsExecuting complex operations and solving problems persistently and at lightning speedStrong written and verbal communication skills, proficient in business writingAbility to work with multiple projects simultaneously in a complex environmentAdditional Information:Full time position (39h per week, Monday to Friday)Permanent Contract - Competitive SalaryReferral Program: Bring a Friend and get a Referral fee (up to 2,000€ depending on the language/project)A permanent presence of coaches who will facilitate your personal and professional developmentEstablished career path to grow within the projectEmployment with the world's largest provider of contact center servicesExcellent work environment, great colleagues, social arrangements and personal developmentDynamic business casual environment with colleagues of all ages gathered in a highly-motivated team
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