AIFM - Client Service Manager

FundRock is a pan‑European independent UCITS management company and AIFM (Alternative Investment Fund Manager). Our clients are established blue‑chip companies and leaders in their domestic market. We invest in people, enabling you to develop your skills and build on your experience. If you like the idea of working for an ambitious, growing, multicultural company, this is the place for you. Client Service Manager – Valencia, Spain Location: Valencia (Spain) Department: Client Service Management Employment Type: Permanent Sector: Finance / Alternative Investment Fund Management Job Description FundRock LIS S.A. (part of Apex Group) is a successful third‑party AIFM headquartered in Luxembourg, delivering fund solutions to world‑renowned investment managers and fund initiators. We focus on private equity, real estate, infrastructure and debt asset classes, with more than 100 professionals and over 200 alternative investment funds on our platform. We are seeking a highly motivated, client‑focused Client Service Manager to support our Luxembourg alternative investment fund business from Valencia. Responsibilities Work proactively on a portfolio of clients to support daily activities of funds under management. Act as main point of contact for day‑to‑day operations and resolution of fund‑related queries. Set up and lead AIFM service review calls with clients to maintain strong relationships. Establish and maintain excellent relationships with fund delegates (portfolio managers, investment advisors, administrators, depositaries) and participate in service provider quality calls. Ensure compliance with internal and external processes. Maintain the fund corporate calendar and monitor compliance with deadlines according to internal procedures. Update internal client database (static and dynamic) by liaising with counterparties to verify and collect required information. Ensure all funds have up‑to‑date policies and procedures that reflect ongoing regulatory developments and other requirements as determined by Fund Boards, including the Operating Memorandum. Prepare the Operating Memorandum and coordinate its internal and external review. Liaise with internal teams to ensure compliance with procedures; populate checklists, AML forms, UBO forms, and other fund‑related reports; resolve missing information issues. Ensure all investor subscription documents, including side letters, are saved in the client folder. Manage the investor side letter matrix and resolve gaps or approaching deadlines. When Fund Rock LIS acts as corporate secretary, collect Board‑pack relevant reports from internal departments and lead through the Board Meeting agenda. Present the AIFM report at the Board Meeting. Coordinate and review fund financial reports and long‑form reports. Prepare reports for the Senior Management Committee (Conducting Officers), Board of Directors, and other stakeholders. Prepare cash payment instructions for review and signature by the Client Service Manager. Upload investor reports and target fund documentation to the investor portal. Prepare presentation materials for physical client visits. Calculate and review client fees, create invoices, and manage timely payment. Identify opportunities to enhance client relationships. Support ad‑hoc projects. Qualifications & Skills Required Academic degree, preferably in Finance or Economics. Experience in the financial sector is an advantage. Desire to further develop knowledge of laws and regulations applicable to financial services, both in Luxembourg and other jurisdictions. Strong commercial awareness, analytical and communication skills. Good working knowledge of MS Office suite. Fluent in English with excellent written and oral communication skills. What you will get in return A unique opportunity to be part of an expanding global business. A friendly, cooperative and supportive environment. Training and development opportunities. Benefits will be tailored to each location to safeguard our people and respect local cultures. Our people are our greatest asset, and we invest in talent development. Join our global network to benefit from education support, sponsorship, and in‑house training programs. Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and, where agency assistance is required, the Talent Acquisition team will engage directly with exclusive recruitment partners. #J-18808-Ljbffr