Service Delivery Lead

hace 2 semanas


España Michael Page A tiempo completo

New challenge in an International company. SSC. English. Barcelona. Agile. DevOps. Service Delivery Manager. End to end delivery.Are you looking for a place to work that inspires and challenges you? A place to unleash your potential? Then the PageGroup Barcelona Shared Service Center (SSC), with its flexible, open culture and meritocratic structure is the place for you.Company ProfileResponsibilities:Support and oversee the delivery of the roadmap for a value stream in the Digital hub team.Manage the day-to-day development and support services provided by offshore 3rd party teams.Lead and drive all aspects of project delivery ensuring that key time, quality, and cost milestones are achieved.Conduct regular project team meetings with key internal and external stakeholders to ensure that projects stay on track.Use appropriate Agile methodologies (Scrum or Kanban), lead Agile ceremonies, continually learning and iterating, and coaching the team in Agile DevOps practices.Define and agree on delivery plans and roadmaps for all the projects planned throughout the year.Manage team resources, create project plans, track costs, monitor progress, track metrics (SPs and tickets), and identify risks early on before they become serious problems.Lead the collaborative, dynamic planning process - prioritising the work that needs to be done against the capacity and capability of the team, balancing the interests of product owners, team, and the business.Continuous learning and growth in Agile DevOps.Identify areas for improvement and develop a plan to ensure that performance gaps are addressed and closely monitored.Focus on the deliverables, the business needs, the team's productivity, and the removal of all blockers to ensure the project's success.Produce governance reports, manage budgets, and handle risk management - reporting monthly on the performance of the value stream.Oversee the day-to-day operations of live services, ensuring their availability, reliability, and performance meet expected standards.Collaborate closely with operational leads to address operational issues, manage SLAs, and mitigate risks.Identify opportunities to implement efficiency improvements.Collaborate closely with Product owners to deliver the product roadmap and coordinate with the technical teams. Plan projects on the roadmap and track delivery from start to end of the project.Ensure close collaboration with the team for continuous improvements and escalate poor performance in the vendor team when required.Work closely with the Operations lead in implementing and ensuring key controls are in place for the value stream.Benefits:Food VoucherHealth InsuranceLife InsuranceBonusHybrid Model: 2 days from homeOffice based in Plaza EuropaInternational environment
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