Data Center Technician

hace 3 semanas

España (0166) IBM Global Services Espana, S.A. A tiempo completo

Responsible for IT infrastructure solution construction, implementation, systems integration and management. Delivery of high-quality technical solutions to clients in response to their business requirements. Tasks performed require integrating hardware, software and network solutions in Cloud, Hybrid Cloud and legacy IT infrastructure environments. Work with IBM teams which may include clients, vendors, subcontractors and other partners. Technical Specialists primarily apply their technical skills in an internal or external client billable services and implementation environment. Will work in shift rotations at the IBM Data Center. Remote work not available.Key Responsibilities:Rack, build, cable, configure, and provision serversRack, cable, and deploy networking equipmentTroubleshoot, test, quality assurance of server hardwareProfessionally resolve hardware issues via trouble ticketTroubleshoot and resolve problems with basic network and operating system installations and configurationsMonitoring and managing datacenter infrastructureMonitor and assist our automated provisioning system for new server ordersMonitor and escalate issues with customer’s servers as necessaryMonitor and escalate any abnormalities in datacenter through regular walkthroughIntroduction:A Technical Support Representative at IBM is a front-line position supporting our products and making sure they are at their best for our customers. With over 100 years in technology, IBM has built a strong reputation of quality service and this role ensures we continue to deliver on that promise. If you enjoy helping people with technical issues, you’ll love your career at IBM.Required Technical and Professional Expertise:1 to 2 years of experience working in a 24/7 data center environment, preferably with IBM CloudExperience in Operating System Installation (Windows Server, Linux, Unix, VMWare, etc.)Experience in racking, cabling, and deploying servers and networking equipmentGood knowledge of PC hardware concepts and component installationGood knowledge of various internet-related services and software (mail, web, trouble ticket system, etc.)Solid understanding of RAID technologiesAble to work in shift rotations that may include day, evening, overnight and/or during weekends, holidaysMust be willing to learn quickly, multi-task, and work in a fast-paced environmentMust be fluent in English.Preferred Technical and Professional Experience:Applicable IT certifications: CompTIA (A+, Server+, Network+), Cisco (CCNA)Customer focused attitude with previous customer service experience.Able to work independently with minimal supervision and/or with a teamFormer experience in a similar position in IBM DCsRequired Education:Technical DiplomaPreferred Education:Technical DiplomaAbout Business Unit:IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.About IBM:IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason, and science, we can improve business, society, and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics.Country/Region: SpainState / Province: MadridCity / Township / Village: MadridIBM Business Group: InfrastructurePrimary job category: Product ServicesSecondary Job Category: Other Product ServicesRole ( Job Role ): Technical Support RepresentativeEmployment Type: Full-TimeContract type: RegularTravel Required: No Travel
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