Salesforce Service Cloud Voice Developer

hace 2 semanas

Madrid, Madrid, España buscojobs España A tiempo completo

Omega CRM is a Merkle & Dentsu company, a leader in the development of Customer Experience services, with over 20 years of experience in leveraging technology for marketing and fostering unique customer relationships. We are seeking a Salesforce Service Cloud Voice Developer.

Main Responsibilities
  • Requirements analysis
  • Participate in the technical design of projects
  • Collaborate with the Omega team and/or clients to achieve project objectives
  • Provide support and resolve technical issues to ensure system security and performance
  • Coordinate with technology providers as needed
  • Document processes and monitor system performance metrics
  • Validate and test technical solutions against business requirements
  • Adhere to quality standards established by Omega's Technical Management
  • Create technical documentation for completed projects
  • Apply best practices to ensure timely and high-quality project execution
Mandatory Skills
  • Minimum of 1+ years experience as a Salesforce Service Cloud Voice Developer
  • Experience with CTI solutions like Genesys or Avaya is a plus
  • Experience with Amazon Connect
  • Development experience on Salesforce projects
  • Knowledge of REST and SOAP services standards
  • Understanding of DevOps/Agile (SCRUM) and Waterfall methodologies, SDLC, and coding principles is advantageous
  • Excellent spoken and written English skills
What We Offer
  • Permanent contract
  • Flexible scheduling to balance professional and personal life
  • Training & certifications from our main partners
  • Home office options
  • Flexible benefits (public transport tickets, meal vouchers, etc.)
  • Health insurance
  • Omega in Action: our commitment to societal betterment
About Us

Omega CRM, a Merkle company, specializes in enhancing the Business Experience (BX) of clients through customer-centric solutions, technology, data, and AI. As part of the dentsu group, we are the largest Customer Experience Management agency in Spain, offering integrated media, creativity, content, technology, and strategy solutions to generate real business impact.

With over 23 years of experience, a diverse team of 580+ professionals from 24 nationalities, and over 2,500 certifications, Omega CRM is a recognized leader in the Salesforce ecosystem in Spain.

We serve various industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.

Client satisfaction is our priority (rating: 4.9/5), and we have received awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

At Omega CRM, we believe in growth through our people, guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.

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