EMEA Data Management Client Services Consultant
hace 3 semanas
EMEA Data Management Client Services Consultant
Broadcom offers a position in Europe for an experienced IBM Mainframe Specialist.
We are looking for candidates with expertise (SME) in the following domains:
IBM Mainframe expert in Db2 for z/OS and tools used to manage various aspects of Db2 for z/OS such as performance and database administration.
Knowledge of, or willingness to learn other Broadcom data management products such as IDMS and Datacom.
Knowledge of Open Mainframe Project ZOWE and utilization of modern integration technologies using RESTapi is a definite pre.
Candidates must have excellent command of English, both spoken and written. In addition to English, candidates are preferred that speak one other major European language and have the expected Education Degree (Bachelor diploma at least).
This position must be seen by Broadcom customers as bringing tangible value in terms of experience, knowledge and expertise. This is achieved through a combination of broad real-world experience and IT industry-specific certifications.
The candidate will be responsible for Broadcom Software Adoption using techniques such as Presentation, Demonstration, Installation, Configuration, Deployment and Proof of Concept.
Key Responsibilities
Customer Focus: Effectively and compellingly communicate Broadcom's key capabilities to address customer and partner needs.
Financial Targets: Meet or exceed Broadcom's stated financial quotas and targets.
Internal Business Processes: Demonstrate mastery with Broadcom's internal processes, systems and support structure.
Professional Development: Demonstrate high-level proficiency and skill.
Leadership, Teamwork and Planning: Collaborate with, and effectively run virtual team(s).
Customer Focus
Assist the Broadcom sales team in technically qualifying solutions, specifically Broadcom MAINFRAME Solutions, and their benefits to customers and/or partners.
Work closely with the account team and the customer or partner to obtain a deep understanding of the customer's technology needs or partner's offerings and architect a solution to meet them.
Build relationships across customer's or partner's IT silos and offerings to understand, build, document and share our knowledge of their infrastructure, challenges and potential technical impact of planned projects.
Understand and act as a valued resource early and often within the customer's decision-making process.
Execute complex product integration demonstrations and proofs of concept, customizing the demonstrations as necessary to address the customer's specific needs and environment.
Maintain a deep technical knowledge of the products developed by the business unit.
Provide technical specifications and requirements documentation as necessary to support the proposed solution.
Effectively position and present the benefits of Broadcom's solutions and specifically how our solutions will support the client's technical and functional requirements.
Provide technical leadership and oversight during Trials, Proof-of-Concept (POCs), complex demos, etc., as warranted.
Ensure technical requirements required by the proposed solution are clearly communicated to and understood by the client and meet the client's expectations.
Effectively communicate Broadcom's key competitive differentiators.
Foster and build relationships with customers and partners to develop references.
Strive to constantly improve the quality of all customer interactions.
Financial Target
Directly assist account teams in achieving financial targets via the opportunity planning process.
Assist sales in accurately assessing and forecasting opportunities.
Evaluate alternative options to execute opportunities by the most cost-effective means without negatively impacting deliverable quality or customer's perceptions.
Ensure long-term stability and sustainability of book-of-business.
Broadcom’s Internal Business Processes
Coordinate internal/external resources to effectively pursue opportunities.
Disseminate feedback to business units gained from client experiences and issues to facilitate product improvements or enhancements.
Mastery of processes and tools for:
Proposal Development
Solution Architecture Overview
Statement of Work (SOW) Development
Need-based Sales Methodology
Enterprise Management tools and accelerators (Profilers, Maturity Modeler, and Blueprints)
Contribute constructive feedback for improvement and enhancement of above processes.
Assist in the Partner Enablement process (partner selection, technical training and opportunity engagement).
Understand and adhere to compliance requirements and Code of Ethics.
Typical Role Definition
Sr Professional Staff. A seasoned, experienced professional with a full understanding of area of specialization. Resolves a wide range of issues in creative ways. Complete understanding and wide application of principles, theories, and concepts in the field. General knowledge of other related disciplines. Strong competence with the various tools, procedures, programming languages used to accomplish the job.
Business Travel and Physical Demands
Business travel of approximately 50 or more percent yearly is expected for this position.
Physical demands: Office environment. No special physical demands required.
Preferred Education
Bachelor's degree or global equivalent in Computer Science or a related degree.
Work Experience
Typically has 10 or more years of detailed MAINFRAME technical industry related experience. Experience working with customers, sales personnel and/or customer services. Experience in the related industry disciplines and technologies and related application experience.
Languages
Native language with English (Proficiency) or English (Native) and proficiency of Major European Languages.
The candidate must be eligible to permanently reside and work unrestricted in Spain.
Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law.
Welcome Thank you for your interest in Broadcom We are a global technology leader that designs, develops and supplies a broad range of semiconductor and infrastructure software solutions.
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