Customer Service Manager
hace 6 días
Leon Cycle is an e-bike business that was established in Germany in 2014 and has since developed business operations in over 10 countries across Europe, North America and APAC. ¿Todo listo para enviar su solicitud? Asegúrese de comprender todas las responsabilidades y tareas asociadas a este puesto antes de continuar. Leon Cycle offers a range of e-bike models from mountain bikes, folding e-bikes, trekking e-bikes and step‑thru e-bikes. Our products are sold via our own online website as well as on E‑Commerce platforms and through our dealers and retail stores worldwide. With strong growth and expansions in place, we are now seeking sales professionals to join us as Customer Service Manager for Europe and North America. Responsibilities Build, manage and lead a team of customer services to handle all after‑sales support and customer enquiries. Write, set up and create SOPs for after‑sales customer support and service excellence. Daily tracking of customer service inquiries, providing mentoring and training to staff as needed. Business partner with technician team, logistics, warehouse, retail sales manager and BD manager to ensure any escalations are resolved in a timely manner. Work to improve customer satisfaction ratings on E‑Commerce, Facebook, Twitter, Instagram, website, shop front and B2B dealers to target 5‑star ratings across all channels. Provide efficient and reliable after‑sales service support, working with technicians to ensure any returns are tended to in a speedy and efficient manner while providing frequent updates to customers on pick‑up and delivery timelines. Qualifications 10 years or more of customer service experience in a retail and online business with a product that requires after‑sales support (electronics, white goods, electrical, auto, motorbikes). Experience in a call center support role highly regarded. Experience in training and mentoring customer support team in call etiquette and phone handling skills, including responding to online inquiries and emails. Experience in tracking customer satisfaction and evaluating teams for customer support excellence. Experience working with various department heads to follow up on customer support issues from delivery/logistics, faulty parts, invoicing and sales inquiries. #J-18808-Ljbffr
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Customer Service Supervisor
hace 6 días
Ceuta, España Farmasi A tiempo completoFarmasi is a family owned beauty, skincare and wellness company based in Turkey with operations in the U.S. Our North American HQ is located in Doral, Florida. We are one of the fastest growing beauty brands in the network marketing industry, helping people live their most beautiful lives through high‑quality, affordable products. We pride ourselves on...
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Customer Service Supervisor
hace 6 días
ceuta, España Farmasi A tiempo completoFarmasi is a family owned beauty, skincare and wellness company based in Turkey with operations in the U.S. Our North American HQ is located in Doral, Florida. We are one of the fastest growing beauty brands in the network marketing industry, helping people live their most beautiful lives through high‑quality, affordable products. We pride ourselves on...
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Customer Service Supervisor
hace 1 semana
Ceuta, España Farmasi A tiempo completoFarmasi is a family owned beauty, skincare and wellness company based in Turkey with operations in the U.S. Our North American HQ is located in Doral, Florida. We are one of the fastest growing beauty brands in the network marketing industry, helping people live their most beautiful lives through high‑quality, affordable products. We pride ourselves on...
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Global Customer Service Supervisor — Madrid
hace 1 semana
Ceuta, España Farmasi A tiempo completoA global beauty brand is looking for a Customer Service Supervisor to oversee operations in Madrid. This role bridges communications between customers, distributors, and various teams across Europe and Mexico. Ideal candidates will have experience in customer service operations, be bilingual in German and English, and possess strong organizational skills....
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Global Customer Service Supervisor — Madrid
hace 6 días
Ceuta, España Farmasi A tiempo completoA global beauty brand is looking for a Customer Service Supervisor to oversee operations in Madrid. This role bridges communications between customers, distributors, and various teams across Europe and Mexico. Ideal candidates will have experience in customer service operations, be bilingual in German and English, and possess strong organizational skills....
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Customer Service Agent
hace 2 semanas
Ceuta, España Rank International A tiempo completo**Company Description** Rank International (Part of Rank Group) is a leading online gaming operator in the Spanish markets with an expanding online and offline portfolio focused on bingo, casino and sports betting with 4 leading brands: YoCasino, YoBingo, YoSports and Enracha. Our goal is to provide entertainment to our customers with our websites and apps...
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Spanish Customer Service Host
hace 6 días
Ceuta, España Betway Group A tiempo completoKick-start your career in the online gaming world and experience the very latest in technology and innovation. Do you see yourself as one of those “out-of-the-box thinkers”, “Technical masterminds”, “Outstanding creatives”, or “Mind-boggling number crunchers”? If so, we want to welcome you to the Betway family and celebrate what makes you...
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Customer Specialist
hace 3 días
Ceuta, España HOLA CONSULTORES SL A tiempo completoHola Consultores, S.L somos una empresa especializada en la provisión de Servicios TIC e Ingeniería para la gestión empresarial. Somos una empresa 2.0 innovadora donde las personas son muy importantes para nosotros. We are excited to announce an opening for the position of Customer Response Agent.¡, (not Call Center Agent) in a Company Airline. SPANISH /...
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Head of Customer Experience — Europe
hace 6 días
Ceuta, España LEON CYCLE A tiempo completoUna empresa de bicicletas eléctricas está en búsqueda de un Customer Service Manager para Europa y América del Norte. En este rol, serás responsable de construir y liderar un equipo que maneje el soporte post-venta y las consultas de los clientes. Deberás mejorar continuamente las calificaciones de satisfacción del cliente mientras trabajas en...
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customer response agent
hace 3 días
Ceuta, España HOLA CONSULTORES SL A tiempo completoHola Consultores, S.L somos una empresa especializada en la provisión de Servicios TIC e Ingeniería para la gestión empresarial. Trabajamos diseñando soluciones a medida de las necesidades de nuestros clientes. Somos una empresa 2.0 innovadora donde las personas son muy importantes para nosotros. La ética, transparencia, imparcialidad e independencia...
