Technical Support Manager
hace 5 días
About Energy SystemsWe help customers navigate the complex transition to a decarbonized and more sustainable energy future. We do this by assuring that energy systems work safely and effectively, using solutions that are increasingly digital. We also help industries and governments to navigate the many complex, interrelated transitions taking place globally and regionally, in the energy industry.GreenPowerMonitor, a DNV company, is at the heart of the global energy transformation. We use data-driven digital solutions to optimize the performance of renewable energy installations around the world. Our work contributes to a more diverse, more sustainable global energy mix.Step into a role where leadership meets innovation in the renewable energy sector. As the Line Manager for our technical support team, you’ll lead a dedicated team of 10 professionals who are the go-to experts for our customers. Your team plays a critical role in turning customer challenges into success stories, delivering world-class technical support for our cutting-edge solutions that monitor and manage solar, wind, and storage assets. This is your chance to lead a team that ensures seamless operations for clients worldwide while making a tangible impact in a fast-growing, dynamic industry.The primary tasks will include:Drive operational excellence by ensuring adherence to organizational processes, optimizing workflows, leveraging digitalization and automation, and implementing initiatives that boost departmental efficiency.Lead, inspire, and develop a high-performing technical support team while maintaining high levels of engagement and alignment with organizational goals.Foster a positive team culture emphasizing collaboration, continuous improvement, and customer-focused values. Encourage open communication, teamwork, and actively support diversity, equity, and inclusion.Conduct performance evaluations of team members, providing constructive feedback, identifying areas for improvement, and setting clear goals to ensure alignment with team and organizational objectives.Coach, mentor, and support the team by creating individual development plans, and offering guidance for professional growth to help employees reach their full potential.Manage team workload by assigning tasks effectively, ensuring balanced distribution and alignment with individual skills and business priorities.Allocate and prioritize resources, including budget and personnel, to optimize operational efficiency and achieve timely, high-quality outcomes.Collaborate with cross-functional teams, negotiate effectively, and influence key stakeholders to deliver tasks on time and maintain high-quality standards.Address escalations promptly and effectively, ensuring critical issues are resolved while maintaining positive customer relationships.Monitor and report on key KPIs and metrics related to the technical support function and identify areas for improvement.The team awaiting you…You will join Cloud Solutions, where we design, develop, and operate the best-in-class cloud-based platform for renewable energy assets such as wind, solar, and storage. Our expertise lies in delivering modular digital solutions and advanced analytics enabling both our internal and external customers, and strategic partners, to seamlessly consume and produce innovative data-driven solutions and services. Our goal is to empower asset owners and managers in remote monitoring, performance assessment, predictive diagnostics, and operational optimization of their diverse renewable energy portfolio.Benefits include:The possibility to be a part of the passionate team with a start-up mindset within a robust corporate group.The opportunity to work for a company that is providing state-of-the-art monitoring solutions for the renewables industry.Flexible working (hybrid home-office work).Attractive salary.Medical scheme.Commuting allowance.Life insurance.Pension plan.Kindergarten allowance.40 Hours per week with flexible schedule.Continued learning and growth opportunities.Truly international and diverse environment.Minimum requirements:Minimum of a bachelor’s degree in a technical field.At least 5 years of experience as a line manager, leading teams in technical fields with customer-facing functions or direct client interactions (e.g. technical support, customer support, project management, or similar), preferably in an international and diverse environment.Proven track record in team leadership, maintaining high levels of engagement, effectively allocating tasks and resources, and managing performance and people development.Demonstrated expertise in operational excellence, including driving process efficiency, facilitating change management, and fostering a culture of continuous improvement.Experienced in driving automation and digital transformation with a strong ability to identify inefficiencies, streamline workflows and implement robust, scalable processes to enhance productivity, and deliver consistent, high-quality outcomes.Proficiency in written and spoken English, with exceptional communication skills to interact effectively across diverse teams and stakeholders.As a leader, you motivate and influence teams towards shared goals while prioritizing their well-being. With a strong customer-centric approach, you ensure client satisfaction and long-term relationships. Your excellent communication skills allow you to engage effectively with teams and stakeholders, while your ability to negotiate, mediate, and influence helps align diverse perspectives. You are empathetic and people-oriented, fostering a positive team environment and addressing conflict constructively. Always focused on continuous improvement, you consistently seek ways to enhance processes and drive operational excellence.
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