Customer Service Representative

hace 3 semanas


España Cigna Health and Life Insurance Company A tiempo completo

Customer Service Representative (CSR) at Cigna Global Health - Arabic (or French)Our Company & Mission:Cigna Corporation is a global health service company. We provide healthcare products and services, group disability, life and accident insurance, and international insurance – directly to individuals and through employers and intermediaries.Cigna’s mission is to improve the health, well-being, and peace of mind of those we serve.Cigna’s Customer Service Team:Our customer service team manages customer queries through different communication channels (mainly email and phone) providing timely resolutions and pleasant customer experiences.The Role & Responsibilities:We are currently looking for a customer service representative (CSR) to join our young and dynamic team. The responsibilities of the role include (but are not limited to):Managing day-to-day queries from Cigna’s customers whilst putting the service experience at the center of all activities.Adhering to the productivity and quality standards set by the management team.Taking full ownership of all cases and following through up to the end. When required, scheduling follow-ups to keep the customer informed of the progress of their query.Keeping comprehensive records of all customer interactions in the customer relationship management (CRM) tool.Handling and processing of medical reports and other highly confidential information in line with all relevant data privacy guidelines (GDPR in particular).Obtaining & maintaining expert knowledge about all relevant tools, processes, and documentation, but seeking advice from supervisors and higher management when needed.Liaising with other departments where required to resolve a query (claims analysts, medical advisers, finance department, etc.).Shift from Monday to Friday from 15:15h to 23:00h What we are looking for:Education & Work experience:Previous Customer Service experience desired (ideally Contact Center, Reception, or similar).Good knowledge of Microsoft 365 and ability to learn new software applications quickly.Active knowledge of English is a must (C1 level or higher).Proficiency in Arabic (Alternatively: French).Other skills and characteristics of a successful candidate:Decision-making ability: Quickly understands new situations and takes the right decisions for a fast and accurate resolution of incoming requests. Ability to navigate through ambiguity.Communication: Excellent communication skills with colleagues and external customers are highly desirable. The ability to emotionally connect with customers in distress is also highly desirable.Accuracy: High attention to detail and a desire to work faultlessly.Efficiency: Ability to work quickly through customer requests maintaining high quality standards.Team player: Embraces and promotes a cooperative and friendly work environment in an international and inclusive team.Discreet: Works discreetly with confidential (medical) information.High resilience to work under pressure & ability to multi-task.About Cigna Healthcare:Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.
#J-18808-Ljbffr



  • España Cpj Recruitment A tiempo completo

    Customer Service Role with market leading service provider Dynamic, friendly, collaborative company culture Excellent career prospects Customer Service Representative (Nottingham office based) 8am-5pm Monday to Friday - this role is office based - NOT REMOTE The Role of Customer Service Representative As a Customer Services Representative you will be based...


  • España Sagan A tiempo completo

    Apologies for missing that detail. Here's the revised job description: Job Title: Customer Service Representative Location: Remote (PST/CST Timezone) Work Schedule: Monday to Friday, 7 AM to 4 PM PST/CST Job Description: The Customer Service Representative plays a pivotal role in ensuring customer satisfaction by booking service appointments and handling...


  • España Sagan A tiempo completo

    Apologies for missing that detail. Here's the revised job description: Job Title: Customer Service Representative Location: Remote (PST/CST Timezone) Work Schedule: Monday to Friday, 7 AM to 4 PM PST/CST Job Description: The Customer Service Representative plays a pivotal role in ensuring customer satisfaction by booking service appointments and handling...


  • España buscojobs España A tiempo completo

    Dutch Customer Service Agent in BarcelonaFull timeBarcelona, Catalonia26.11.2024Dutch Customer Service Agent in BarcelonaFull time Barcelona, Catalonia Recruit4Work SL 26.11.2024Thinking about moving abroad? Take a look at Barcelona! Barcelona is a city where there is lots to do and experience. When moving there you will be able to visit a good number of...


  • España Nezda Global A tiempo completo

    Join Nezda as a Customer Service Representative and start your career in October with our quick and virtual hiring process. Don't miss this opportunity! Qualifications: At least 1 - 2 years experience in US Medical Billing (Healthcare / RCM background) Excellent oral and written communication skills required Job Description: Customer service representatives...


  • España Nezda Global A tiempo completo

    Join Nezda as a Customer Service Representative and start your career in October with our quick and virtual hiring process. Don't miss this opportunity! Qualifications: At least 1 - 2 years experience in US Medical Billing (Healthcare / RCM background) Excellent oral and written communication skills requiredJob Description: Customer service representatives...


  • España Vandenbosch A tiempo completo

    We are currently looking for a proactive customer service representative for our location in Barcelona, Spain. In this position, you will be responsible for your own customer base. You are the main link between the internal customers (your colleagues) and the external customers.As a customer service representative, you are the first point of contact for your...


  • España Carburos Metálicos A tiempo completo

    Descripción del puesto de trabajo y cualificación necesaria En Carburos Metálicos, grupo Air Products, nuestro mayor propósito es reimaginar que es posible y reunir a las personas que colaboren e innoven para ofrecer soluciones a los mayores retos energéticos y medioambientales. Actualmente buscamos incorporar un/a Customer Service Representative a...


  • España Werfenlife SA. A tiempo completo

    The Customer Service Representative is responsible for day-to-day order management, including receiving customer orders, cleansing orders, removing order blocks, processing change requests, resolving customer complaints, answering customers’ questions via different communication channels such as phone or e-mail, and managing order releases. This role works...


  • España Recruitment Apple Lovers A tiempo completo

    Recruitment Apple Lovers is a leading recruitment agency based in Portugal. We specialize in connecting top talent with innovative companies in various industries. Our team is dedicated to finding the best candidates for our clients and providing exceptional service. We are currently seeking a Customer Support Representative to join our Spanish team. The...


  • España Recruitment Apple Lovers A tiempo completo

    Recruitment Apple Lovers is a leading recruitment agency based in Portugal. We specialize in connecting top talent with innovative companies in various industries. Our team is dedicated to finding the best candidates for our clients and providing exceptional service. We are currently seeking a Customer Support Representative to join our Spanish team. The...


  • España Sagan A tiempo completo

    Job Title: Customer Service Representative Location: Remote (PST Time Zones) Salary Range: up to 1400 USD Work Schedule: Monday - Friday / 08:00 AM to 05:00 PM (PST) NOTE: INDEPENDENT CONTRACTOR POSITION Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international...


  • España Axionova Engineering Limited A tiempo completo

    Job Description About Us Axionova Engineering Ltd. is a forward-thinking engineering company committed to delivering high-quality solutions across diverse engineering sectors. We pride ourselves on precision, innovation, and seamless collaboration with our clients. Our dynamic team is growing, and were excited to welcome a Customer Service Representative to...


  • España David Kennedy Recruitment A tiempo completo

    David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a French speaking Customer Service Representative for their Barcelona office. Position: Customer Service Representative Location: Barcelona, Spain Employment type: Full-time Work model: on-site DUTIES AND RESPONSIBILITIES: Handle incoming customer inquiries...


  • España Motion Industries (MOT) A tiempo completo

    SUMMARY:Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.JOB DUTIES:Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.Places customer orders via telephone, fax, email, electronic methods, or walk-in...


  • España Allen Lund Company, LLC A tiempo completo

    Our StoryWith $1,000 in his pocket, Allen Lund made the brave decision to start his own transportation brokerage company. It was 1976, when Allen Lund Company formally opened the first office in Los Angeles. Now, we have 41 offices and continue to grow!We are always looking for exceptional people to join our fast-paced, challenging, team-oriented work...


  • España David Kennedy Recruitment A tiempo completo

    David Kennedy Recruitment is working with a leading multinational technology BPO company that is looking to recruit a Dutch speaking Customer Service Representative for their Barcelona office. Position: Customer Service Representative Location: Barcelona, Spain Employment type: Full-time Work model: on-site DUTIES AND RESPONSIBILITIES: Handle incoming B2C...


  • España David Kennedy Recruitment A tiempo completo

    David Kennedy Recruitment is working with a leading multinational technology BPO company that is looking to recruit a Dutch speaking Customer Service Representative for their Barcelona office. Position: Customer Service Representative Location: Barcelona, Spain Employment type: Full-time Work model: on-site DUTIES AND RESPONSIBILITIES: Handle incoming B2C...


  • España Nezda Global A tiempo completo

    Nezda Technologies Inc. is hiring a Customer Service Representative (Telco).Salary: P 21,000 Basic Pay + P 4,000 Allowance.Location: Ortigas, PasigQualifications:Generic BPO profiles and Telco experience in Billing is preferred.At least 1 year minimum experience.Undergraduate is okay; open to HS Graduate (old curriculum).Should be okay to report onsite fully...


  • España David Kennedy Recruitment A tiempo completo

    Customer Service Representative (German)David Kennedy Recruitment – Madrid, MadridDavid Kennedy Recruitment on behalf of our client, is seeking to onboard a German-speaking Customer Representative to join their teams in Lisbon.Position: Customer Service RepresentativeLocation: Lisbon, PortugalWork model: On-site, hybrid remoteEmployment type:...