Operations Support Specialist
hace 2 días
Elevate Aviation Experiences with ImmflyAt Immfly, we believe flying should be more than just a journey.…it is a wonderful experience. Headquartered in Barcelona since 2013, we have been redefining in-flight connectivity, entertainment, and retail, working alongside 50+ airlines across Europe, Latin America, North America, and Asia Pacific.With a strategic global presence and scalable digital solutions, our customizable offerings encompass In-Flight Entertainment, Connectivity, and Onboard Retail, reaching millions of passengers across hundreds of destinations and making every flight one to remember.Join our dynamic team and become part of a community committed to innovation, excellence, and transforming the passenger experience.The RoleWe are looking for a motivated Operations Support Specialist to join our team and be responsible for providing technical and operational assistance to our customers by managing and resolving issues reported by users through the Jira platform or phone calls. The role involves close collaboration with development, product, and technology teams to ensure that problems are resolved, minimizing the impact on daily operations.What your day-to-day will look likeAcquire a deep understanding of how our solution worksTicket Management: Receive, categorize, and prioritize tickets in Jira related to technical issues, change requests, and operational inquiries.Incident Resolution: Diagnose and resolve system issues or elevate them to the appropriate team when necessary, ensuring proper procedures are followed.Case Follow-Up: Continuously monitor open tickets, ensuring they are resolved within established timeframes, and maintain constant communication with affected users.Documentation: Keep detailed records of incidents, solutions implemented, and best practices in the company’s Confluence knowledge base.Communication: Facilitate communication between users and the development teams, ensuring all parties are informed about the status and progress of tickets.Continuous Improvement: Identify patterns in incidents to suggest improvements in processes and tools used, aiming to reduce the recurrence of issues.Training and Support: Provide guidance and training to users on the proper use of internal systems and tools, helping to prevent common issues. Train our customers’ employees when necessary onsite.Support the area Manager on administrative tasks.One week per month, you should participate in the on-call support service.On a biweekly basis, it is required to visit and work from our customers' facilities in Madrid (airport area). #J-18808-Ljbffr
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Support Operations Improvement Specialist
hace 1 semana
Barcelona, España Amadeus Hospitality A tiempo completoSupport Operations Improvement Specialist page is loaded## Support Operations Improvement Specialistremote type: Hybridlocations: Barcelona: San Jose: Manila, Metro Manila: Bangkoktime type: Full timeposted on: Posted Todaytime left to apply: End Date: January 27, 2026 (12 days left to apply)job requisition id: R30611**Job Title**Support Operations...
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Support Operations Improvement Specialist
hace 2 días
Barcelona, España Amadeus Hospitality A tiempo completoSupport Operations Improvement Specialist page is loaded## Support Operations Improvement Specialistremote type: Hybridlocations: Barcelona: San Jose: Manila, Metro Manila: Bangkoktime type: Full timeposted on: Posted Todaytime left to apply: End Date: January 27, 2026 (12 days left to apply)job requisition id: R30611**Job Title**Support...
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Operations Support Specialist
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Global Support Operations Optimizer
hace 2 días
Barcelona, España Amadeus Hospitality A tiempo completoA leading technology and services provider is looking for a Support Operations Improvement Specialist in Barcelona. The role involves managing support services improvements to enhance efficiency and performance, requiring 7-8 years in customer service or IT support, and a degree in a relevant field. Ideal candidates will have experience in customer support...
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Support Operations Improvement Specialist
hace 2 semanas
Barcelona, Barcelona, España Amadeus A tiempo completoJob TitleSupport Operations Improvement SpecialistSummaryAs the Support Operations Improvement Specialist you will be responsible for managing continuous support services improvements to meet customer and/or market demands. You will identify, formalize, and improve business processes by mapping workflows, measuring key performance indicators, and promoting...
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