French & English Customer Service Advisor

hace 2 semanas


España Computacenter A tiempo completo

French & English Customer Service Advisor Location: Spain - Barcelona | Job-ID: 42605 | Business Unit: Service Desk Computacenter is a leading independent technology partner, trusted by large corporate and public sector organisations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business worldwide. In Spain we are a Global Service Desk. We tailor IT related knowledge and services, and assist every employee and business partners of our customers as an individual, by finding practical solutions to their IT problems. We are looking for a French-speaking First Line Analyst, fluent in English, to join our team at Computacenter in Spain. Your daily tasks will be: Answering and supporting queries via tools, phone, chat, and email,Keeping daily contact with our users contacting us from all over the worldResolving IT issues of our partners to facilitate their office workDocumentation and logging of calls on the ticketing toolDelegation of complex problems to the competent teamsMaintaining and improving customer satisfaction levelsCommunication with your direct team members and different departments You are the ideal candidate if: You are native or fluent in French, with an advanced English levelYou are interested in learning about ITYou have a positive, can-do attitude and enjoy problem-solvingYou have logical thinking and enjoy helping others solve issuesYou have outstanding communication skills and a customer-focused mindsetYou enjoy working in a teamYou respect the time schedule and are punctual What do we offer you? Remote work 80% of the time - 4 days/month on-siteShifts Rotation: 7AM - 7PM, Monday to FridayFully paid trainingTicket restaurant (1100€ per year) after 3 months and private health insurance with Sanitas after 6 monthsCareer development and leadership program opportunitiesFree online language classes (GER, FRE, SPA & ENG)An international environment where people support and respect each otherFast recruitment process Apply today or get in touch if you wish to receive more information About us Computacenter is a leading independent provider of IT infrastructure services. We have about 15,000 employees worldwide who are accompanying our international customers on their path to digital transformation. Our team of professionals serves corporate and government clients in a variety of industries. We support around 4.2 million users from our Global Service Desk. They are in more than 70 countries and speak 30 languages. At our service desk locations, you can expect a dynamic, international, and informal work environment with flexible work schedules and various offers for professional and personal development. Our informal atmosphere and the strong feeling of belonging makes you feel like being part of a great community. Interested in joining a company with a strong sense of community? We’re growing. We’re hiring. We encourage. We empower. We support.
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