Data Scientist – AI and Automation in Customer Success

hace 2 semanas


España UNIT4 NV A tiempo completo

Data Scientist – AI and Automation in Customer SuccessFull-timeCompany DescriptionWe are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive, and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high-value work they live for.Job DescriptionWe are looking for an experienced and highly motivated Data Scientist specializing in Artificial Intelligence and Machine Learning to drive the automation of business processes across the LAER lifecycle. This hands-on role will focus on leveraging data science techniques to reduce manual tasks, streamline workflows, and integrate data across systems to optimize customer outcomes. You will work closely with cross-functional teams to create, implement, and monitor automation solutions that directly enhance customer experience and operational efficiency.Key ResponsibilitiesData Integration & Automation: Develop and deploy machine learning models to automate processes and integrate customer data across multiple systems of record.Process Optimization: Analyze and improve customer workflows, identifying opportunities for automation to remove manual effort within the LAER lifecycle stages.Predictive & Prescriptive Analytics: Build predictive models to anticipate customer needs, enabling proactive support and decision-making within the Customer Success team.Tool Development: Create tools and frameworks to enable Customer Success Managers (CSMs) to interact with automated insights, reducing repetitive tasks and enhancing customer interaction efficiency.Collaborative Solution Design: Work closely with the Product, Data Engineering, and Customer Success teams to ensure that AI solutions are well-aligned with customer outcomes and business objectives.Continuous Improvement: Regularly evaluate the performance of deployed models and adjust them to ensure they meet evolving customer and business needs.Key AccountabilitiesProcess Automation Implementation: Design, test, and deploy machine learning models and automation solutions.Performance Monitoring & Adjustments: Track the success of automation tools and adjust algorithms to optimize their effectiveness and align with customer outcomes.Data Accuracy & Integration: Ensure data consistency across systems and work to enhance data integration for a seamless end-user experience.Stakeholder Communication: Regularly report on automation initiatives and impact metrics to stakeholders, demonstrating value and return on investment.Key Metrics for SuccessAutomation Coverage: Percentage of LAER processes automated with minimal manual intervention required.Reduction in Manual Tasks: Measured decrease in time spent on manual, repetitive tasks by Customer Success Managers (CSMs).Model Accuracy & Performance: Precision and recall metrics for deployed predictive models, with targets specific to business requirements.Customer Experience Improvement: Improvement in Net Promoter Score (NPS) and Customer Satisfaction (CSAT) due to more streamlined processes and faster response times.QualificationsBachelor’s or Master’s degree in Data Science, Computer Science, Statistics, or a related field.Proven and hands-on experience in data science, preferably in SaaS or enterprise software.Proven expertise in machine learning, natural language processing, or automation specific to business processes.Proficiency in Python, SQL, and experience with AI/ML frameworks (e.g., TensorFlow, PyTorch).Strong understanding of data integration practices and API connectivity across SaaS platforms.Excellent analytical skills with a problem-solving mindset and the ability to translate business needs into technical solutions.Strong communication skills and experience working with cross-functional teams.Additional InformationJoin Unit4 and be part of one of the most exciting journeys in the cloud ERP software space. We’re a fast-paced, high-growth, people-centric company, delivering enterprise software for a great people experience, and offering our own people a host of benefits and development opportunities. Grow with us.At Unit4, we offer:a culture built on trust - giving you the freedom and autonomy to be successful,balance - with our uncapped time off policy, remote working opportunities and Global Wellbeing Days when the whole company can switch off and prioritize well-being,talented colleagues, role models and mentors - work, learn and be inspired by some of the best talent in the software industry,a commitment to sustainability - with initiatives such as our Act4Good program, a way for everyone at Unit4 to come together and engage in actions that benefit society and the planet,a safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all and include Women at Unit4, Pride at Unit4, Mental Health and Access at Unit4, and People of Color at Unit4.Unit4 is committed to ensuring equal opportunity for everyone. Together, we continue to build an inclusive culture that encourages and celebrates the diversity of our employees, where they all are seen as a real value to the company. We guarantee a fair consideration for employment, without discrimination. That's why we make our hiring decisions solid based on merit, qualifications, and current business needs. We invite you to be a part of this diversity and join our community
#J-18808-Ljbffr



  • España Unit4 A tiempo completo

    Job DescriptionWe are looking for an experienced and highly motivated Data Scientist specializing in Artificial Intelligence and Machine Learning to drive the automation of business processes across the LAER lifecycle. This hands-on role will focus on leveraging data science techniques to reduce manual tasks, streamline workflows, and integrate data across...


  • España UNIT4 NV A tiempo completo

    We are in Business for People, empowering people in service organizations with innovative Enterprise andBusiness software solutions. We’ve innovated and taken a new approach to delivering ERP that works forpeople. Self-driving, adaptive, and intuitive software that is changing the way people work. Our solutionsempower people and deliver a better people...


  • España BBVA A tiempo completo

    Excited to grow your career? BBVA is a global company with more than 160 years of history that operates in more than 25 countries where we serve more than 80 million customers. We are more than 121,000 professionals working in multidisciplinary teams with profiles as diverse as financiers, legal experts, data scientists, developers, engineers and...


  • España Hewlett Packard A tiempo completo

    Location Global (Based in Barcelona, Spain) Division Industrial Print SW & Solutions Job Description Your mission at HP Industrial Print Are you ready to shape the future of the printing industry with the power of AI&ML? HP Industrial Print, a division of HP Inc., is at the forefront of providing innovative printing solutions and services for the graphic...

  • Expert Data Scientist

    hace 3 semanas


    España BBVA A tiempo completo

    BBVA is a global company with more than 160 years of history that operates in more than 25 countries where we serve more than 80 million customers. We are more than 121,000 professionals working in multidisciplinary teams with profiles as diverse as financiers, legal experts, data scientists, developers, engineers, and designers.Learn more about the area:At...


  • España Amazon A tiempo completo

    Data Scientist, AWS Generative AI Innovation CenterAmazon launched the Generative AI Innovation Center (GenAIIC) in June 2023 to help AWS customers accelerate the use of generative AI to solve business and operational problems and promote innovation in their organization. This is a team of strategists, data scientists, engineers, and solution architects...


  • España ACCS - ARES Customer Care Solutions GmbH A tiempo completo

    The fashion industry is responsible for 5-10% of global greenhouse gas emissions (GHG). More and more companies are using Carbon Management Platforms to measure and create CO2 reduction plans. However, most of these solutions are generalist, so they are not tailored for a fashion brand, which requires detailed insights on the impacts of materials,...

  • Ai/bi Data Analyst

    hace 6 meses


    España Hewlett Packard A tiempo completo

    **About Customer Experiences**: The Customer Experiences is the epicenter of HP's executive engagement strategy. Our organization prioritizes ensuring that customers and partners have the best experience when visiting one of our Customer Welcome Centers (CWCs) across the globe. The Customer Experiences team is dynamic and international and offers a...

  • Data Scientist

    hace 1 mes


    España Storytel A tiempo completo

    At Storytel we believe that powerful stories add an extra dimension to life. Storytel is one of the world's leading audiobook and ebook streaming services that offers unlimited listening to consumers in 25 markets. Our vision is to make the world a more empathetic place with great stories to be shared and enjoyed by anyone, anywhere, anytime. We are now...


  • España buscojobs España A tiempo completo

    Founded in 2016 by a small team, Quantexa was built with a vision of enabling better decision making through better data-driven intelligence. Seven years, twelve locations and 700+ employees later we recently gained “Unicorn” status with our Series E funding round. We’ve just completed our first acquisition, combining Aylien’s advanced AI and Natural...

  • Customer Success Manager

    hace 3 semanas


    España Sagan A tiempo completo

    Job Title: Customer Success Manager Location: Remote (EST Time zone) Salary Range: up to 3000 USD Work Schedule: Monday - Friday, 9:00 AM to 5:00 PM (EST) NOTE: INDEPENDENT CONTRACTOR POSITION Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We...

  • Data Scientist Madrid

    hace 4 semanas


    España Intelygenz A tiempo completo

    At Intelygenz, we envision a future where processes accelerate performance. For the companies we work with, this means finding ways to optimize their data using cutting-edge technologies like AI-enabled automation. This mindset is a huge part of our culture. We thrive on pooling our skills, collaborating on projects, helping one another learn and creating...


  • España Amazon A tiempo completo

    Applied Scientist, AWS Generative AI Innovation CenterJob ID: 2781267 | Amazon Web Services, Inc.Machine learning (ML) has been strategic to Amazon from the early years. We are pioneers in areas such as recommendation engines, product search, eCommerce fraud detection, and large-scale optimization of fulfillment center operations.The Generative AI team helps...


  • España Amazon A tiempo completo

    DESCRIPTIONThe Community Feedback organization powers customer-generated features and insights that help customers use the wisdom of the community to make unregretted shopping decisions. Today our features include Customer Reviews, Content Moderation, and Customer Q&A (Ask); however, our mission and charter are broader than these features. We are focused on...


  • España BBVA A tiempo completo

    Excited to grow your career? BBVA is a global company with more than 160 years of history that operates in more than 25 countries where we serve more than 80 million customers. We are more than 121,000 professionals working in multidisciplinary teams with profiles as diverse as financiers, legal experts, data scientists, developers, engineers and...

  • Data Scientist

    hace 3 semanas


    España Data Privacy A tiempo completo

    Ebury is a rapidly growing FinTech firm that relies on the contributions of its Data Science team to support its strategic growth plan. In this role, the Data Scientist will collaborate with business stakeholders to gather requirements and provide data-driven insights that foster growth across various verticals. The position focuses on driving innovation in...

  • Data Scientist

    hace 1 mes


    España Preply A tiempo completo

    At Preply, we are unlocking human potential through learning. We believe learning with a great tutor is life-changing. That’s why we match online tutors from across the globe with learners and empower them to create live language classes with AI-powered tools and learning materials. This is how we deliver progress, create engagement and keep our global...

  • Data Scientist

    hace 1 semana


    España Jobsanywhere A tiempo completo

    What does a Data Scientist do?A Data Scientist, in a startup setting, is an expert who utilizes their skills in data analysis, machine learning, statistics, and programming to extract meaningful insights and actionable information from complex data sets. They are responsible for designing and implementing data-driven systems and strategies, enabling...


  • España SAS Institute Inc. A tiempo completo

    Sr. Customer Success Manager - HybridNice to meet you!We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling...

  • Senior Data Scientist

    hace 2 días


    España Preply Inc. A tiempo completo

    Senior Data Scientist - Customer Support InsightsAt Preply, we are unlocking human potential through learning.We believe learning with a great tutor is life-changing. That’s why we match online tutors from across the globe with learners and empower them to create live language classes with AI-powered tools and learning materials. This is how we deliver...