Customer Service Associate

hace 2 semanas

España Dow Jones A tiempo completo

Job Description:The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people.Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including, The Wall Street Journal, Barron’s, MarketWatch, Dow Jones Factiva, and Dow Jones Risk & Compliance. You will find that we are a collaborative group, focused on delivering excellence during every customer interaction.Customer Service Associate - B2BBased in: Barcelona (EMEA)Reports to: Customer Service SupervisorPosition Summary:The position resides in the Customer Service Team, reporting to the Customer Service Supervisor. We are currently looking for a Customer Service Associate. Someone who has a passion for helping people and truly has a can-do attitude. Please note that this role includes working on select weekends and public holidays.Key Responsibilities:Provide high-level telephone, email, and web chat support for the Dow Jones suite of B2B products; including Factiva, Dow Jones Risk & Compliance, and Dow Jones Newswires.Answer global customer queries concerning content/data, product navigation, billing/account administration, and more.Provide professional-level support to retain Dow Jones customers and increase customer loyalty.Strong ability to multitask, prioritize, and enthusiastically investigate and resolve customers' queries while consistently providing superior levels of customer service.Ensure all relevant procedures are followed from beginning to resolution.Ensure all key performance indicators and service levels are met.Actively seek out opportunities for self-improvement, and participate in new product and procedural training.Work with other Dow Jones departments to ensure escalated issues are handled efficiently and correctly.Qualifications:Required:Highly proficient in German and English for both written and verbal communication within a corporate environment (the majority of the customer interactions are in English).Commitment to customer satisfaction with the ability to build and develop relationships to identify problems, assess needs, and find solutions.Ability to listen, empathize, and effectively handle challenging customer inquiries in a professional and pleasant manner.Ability to maintain a positive attitude in an often busy and stressful environment.Ability to understand new technical systems and applications quickly.Attention to detail and the ability to multitask, prioritize, and meet deadlines.Ability to follow a large set of procedural guidelines and to be independently resourceful when investigating/researching complex customer queries.A positive outlook on change and a flexible approach to team-based work environment and structure.Preferred:Experience in a contact center and/or customer service environment.Desired:Salesforce experience is a plus.Desire to grow within the company.College degree desired.Previous research experience desired.Fluency in German/Russian/Spanish/Japanese a plus (in addition to the language applied for).Our Benefits:Comprehensive Healthcare Plans.Paid Time Off.Retirement Plans.Comprehensive Insurance Plans.Family Care Benefits.Subscription Discounts.Employee Referral Program.Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/AA/M/F/Disabled/Vets.Business Area: Dow Jones - Customer ServiceJob Category: Customer Service & Contact Center OperationsUnion Status: Non-Union role
#J-18808-Ljbffr

  • Customer Service Associate

    hace 4 semanas

    España News Corporation A tiempo completo

    Customer Service Associate (German) - News CorpThe Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people.Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands...

  • Customer Service Associate

    hace 1 mes

    España Dow Jones & Co. A tiempo completo

    Customer Service Associate (German) in BARCELONA, SpainJob Description:The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people. Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced...

  • Customer Service Associate

    hace 4 semanas

    España Dow Jones & Co. A tiempo completo

    Customer Service Associate (German) in BARCELONA , SpainJob DescriptionThe Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people.Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced...

  • Customer Service Associate

    hace 1 mes

    España Dow Jones & Company, Inc. A tiempo completo

    Customer Service Associate (German) in BARCELONA, SpainJob Description:The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people. Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced...

  • Customer Service Associate – B2B

    hace 4 semanas

    España Dow Jones A tiempo completo

    Job DescriptionThe Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people.Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including, The Wall Street...

  • Inbound Sales Customer Service Associate

    hace 3 semanas

    España buscojobs España A tiempo completo

    Job Title : Inbound Sales Customer Service Associate - LATAMLocation : Remote (CST Time Zones)Salary Range : up to 2000 USDWork Schedule : Monday to Friday, 9 : 00 AM to 05 : 30 PM (CST)NOTE : INDEPENDENT CONTRACTOR POSITIONCompany Overview :Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the...

  • Customer Service Associate

    hace 4 semanas

    España buscojobs España A tiempo completo

    WebCargo digitizes global freight sales for over 2,000 of the world’s largest logistics providers and carriers. Or, in plain English, we help move the world, offering incredible technology that powers almost a third of the global air cargo market.We’re not alone either. WebCargo is a proud part of the Freightos Group, a logistics technology company that...

  • Customer Success Associate

    hace 2 meses

    España ACCS - ARES Customer Care Solutions GmbH A tiempo completo

    The fashion industry is responsible for 5-10% of global greenhouse gas emissions (GHG). More and more companies are using Carbon Management Platforms to measure and create CO2 reduction plans. However, most of these solutions are generalist, so they are not tailored for a fashion brand, which requires detailed insights on the impacts of materials,...

  • Customer Service Associate

    hace 4 semanas

    España Freightos (Tradeos, Ltd) A tiempo completo

    WebCargo digitizes global freight sales for over 2,000 of the world’s largest logistics providers and carriers. Or, in plain English, we help move the world, offering incredible technology that powers almost a third of the global air cargo market.We’re not alone either. WebCargo is a proud part of the Freightos Group, a logistics technology company that...

  • Associate Customer Success Manager

    hace 2 meses

    España Mapp Digital A tiempo completo

    Internal Applicants Only WHAT YOU WILL DO: The Associate Customer Success Manager will manage our customers' journey at Mapp. This includes a Mapp customer's experience, adoption of product functionality and services, routine product support, programme optimization and revenue expansion opportunities. Mapp's Customer Success team is the primary interface for...

  • Customer Service Associate

    hace 3 semanas

    España Freightos Group A tiempo completo

    WebCargo digitizes global freight sales for over 2,000 of the world’s largest logistics providers and carriers. Or, in plain English, we help move the world, offering incredible technology that powers almost a third of the global air cargo market.We’re not alone either. WebCargo is a proud part of the Freightos Group, a logistics technology company that...

  • Guest Service Associate

    hace 3 semanas

    España Accor Hotels A tiempo completo

    Job Description Department: Food & Beverage Service Designation: Guest Service Associate Reports To: Team Leader – F & B Service/ Restaurant & Bar Manager Prime Function: Ensure to provide proficient and professional Food & Beverage service to the guests by meeting and exceeding their expectations. Welcome the guests by greeting them as per the...

  • Customer Service Associate

    hace 4 semanas

    España Freightos (Tradeos, Ltd) A tiempo completo

    WebCargo digitizes global freight sales for over 2,000 of the world’s largest logistics providers and carriers. Or, in plain English, we help move the world, offering incredible technology that powers almost a third of the global air cargo market.We’re not alone either. WebCargo is a proud part of the Freightos Group, a logistics technology company that...

  • Customer Service

    hace 1 mes

    España Elite Staffing Network Llc A tiempo completo

    Position: Customer Service Representative (remote) Elite Staffing Network LLC is a leading staffing agency that provides top-notch talent to businesses across various industries. We are currently seeking a dedicated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be...

  • Customer Service Associate

    hace 4 semanas

    España Freightos A tiempo completo

    Web Cargo digitizes global freight sales for over 2,000 of the world’s largest logistics providers and carriers. Or, in plain English, we help move the world, offering incredible technology that powers almost a third of the global air cargo market. We’re not alone either. Web Cargo is a proud part of the Freightos Group, a logistics technology company...

  • Customer Service Representative

    hace 1 mes

    España Zephyrus Engineering Limited A tiempo completo

    About Zephyrus Engineering At Zephyrus Engineering, we are committed to excellence in civil, environmental, structural, geotechnical engineering, and construction management. As a customer-oriented company, we prioritize delivering high-quality services to clients across various industries. Our team thrives on collaboration, problem-solving, and creating...

  • Italian Speaking Customer Service Representative

    hace 3 semanas

    España W. L. Gore & Associates, Inc A tiempo completo

    Gore Associates, please login to view internal opportunities and refer candidates.Italian Speaking Customer Service Representative (f/m/d)About the Role: We are looking for a dedicated Customer Service Representative (f/m/d) to join our Medical Products team to deliver functionally excellent customer service in different languages.This position will be...

  • Customer Service Associate

    hace 3 semanas

    España Freightos Group A tiempo completo

    WebCargo digitizes global freight sales for over 2,000 of the world’s largest logistics providers and carriers. Or, in plain English, we help move the world, offering incredible technology that powers almost a third of the global air cargo market.We’re not alone either. WebCargo is a proud part of the Freightos Group, a logistics technology company that...

  • Customer Service Representative

    hace 1 mes

    España Cpj Recruitment A tiempo completo

    Customer Service Role with market leading service provider Dynamic, friendly, collaborative company culture Excellent career prospects Customer Service Representative (Nottingham office based) 8am-5pm Monday to Friday - this role is office based - NOT REMOTE The Role of Customer Service Representative As a Customer Services Representative you will be based...

  • Customer Service B2B E-Commerce American Native Speaker

    hace 4 semanas

    España buscojobs España A tiempo completo

    The Spanish clothing brand is looking for an American customer service candidate. The eCommerce Online Sales Associate is accountable for providing the highest level of American customer care. This person will handle all aspects of order management, focusing on providing sales and customer service to American customers via phone, email, and chat. Note that...