Customer Success Advisor, D&M

OverviewJoin Autodesk's CSA Scaled Customer Success team, where we create impactful experiences for our customers while supporting increased revenue and overall company growth. As we transform our business model, driving continuous adoption of our industry-leading technology is key to success for both Autodesk and our customers. We’re looking for a customer-focused team member to support organizations in the Design and Manufacturing (D&M) industry, helping them unlock the full potential of Autodesk solutions such as Fusion 360, Inventor, AutoCAD, Vault, and Product Lifecycle Management (PLM) tools.You will be part of the EMEA Scaled Customer Success team, supporting customers through the Onboarding and Adoption stages of the customer lifecycle. Your goal is to help product design and manufacturing companies achieve business success through digital transformation, automation, and innovative workflows such as generative design, smart manufacturing, and additive manufacturing. Our guiding principles are to be collaborative, foster a growth mindset, reimagine what is possible, and be unstoppable in our pursuit of impact and results. We build trust through every interaction and are committed to creating a diverse and inclusive workplace.ResponsibilitiesProactively engage with customers through outbound calls, emailsGuide customers through effective onboarding and adoption strategies tailored to D&M workflows, driving value realization from tools like Fusion 360, Inventor, AutoCAD, and VaultProactively engage with Design & Manufacturing customers through outbound calls, emails, and meetings, leveraging industry-specific knowledge in CAD, CAM, PLM, and digital prototypingBuild strong relationships with key stakeholders across customer organizations from IT administrators and engineering managers to C-level executives and innovation leadsEstablish and execute onboarding and adoption strategies to increase customer value. Monitor customer usage data and other health indicators, and translate these into a customer success engagement approach to increase Autodesk product usage and adoptionIdentify and engage with at-risk accounts using strong discovery and consultative skills to mitigate risk and realign them to successUncover cross-sell and upsell opportunities by identifying customer needs aligned with Autodesk’s manufacturing solutions, including simulation, CNC machining, and digital factory workflowsCollaborate cross-functionally with Sales, Channel Partners, Support, and other Autodesk stakeholders to drive customer milestonesMinimum QualificationsProfessional working proficiency in English and German0-2 years relevant experience or education in the Design & Manufacturing Industry or similar fieldsUnderstanding of Industry Workflows and how CAD solutions impact businesses. Strong communication skills such as relationship building, interpersonal skills, empathy, active listening, influencing and negotiating, objection handling and storytellingProficiency or familiarity in time management, account management, business acumen, problem solving, data analytics, strategic thinking, and planningAbility to drive cross-functional collaboration and stakeholder managementAI savviness is a plusExperience working in diverse teams and a commitment to fostering an inclusive workplaceAbout AutodeskWelcome to Autodesk Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk – it guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world. When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join usSalary transparencySalary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Sales CareersWorking in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Learn more about Autodesk careers in sales.Diversity & BelongingWe take pride in cultivating a culture of belonging where everyone can thrive. Learn more about Autodesk’s diversity and belonging efforts.NotePlease search for open jobs and apply internally if you are an existing contractor or consultant with Autodesk. #J-18808-Ljbffr