Complaints Manager

hace 2 semanas

Palma, España Bahia Principe Hotels & Resorts A tiempo completo

We put all our effort into service excellence, genuine hospitality and constant innovation. Our purpose is to create unforgettable experiences for our guests, being highly aware of the importance of sustainable development in harmony with the environment and society at large, understanding the management of our hotels from a global perspective. We are passionate about what we do and work exemplarily through collaboration and respect in a cross-cultural environment.

As a Legal Manager, you will lead, coordinate and oversee all legal advisory activities for Bahia Principe. Your mission is to ensure regulatory compliance, safeguard the organization’s interests, and support strategic decision‑making through expert legal analysis. You will also play a key role in privacy, contracts, dispute resolution, and the alignment of legal standards across the company.

Coordinate, draft and review a wide variety of contracts (hotel management, construction, suppliers, asset acquisition, data protection, etc.) ensuring legal compliance and favorable terms.
Oversee the analysis, management and resolution of claims and disputes involving clients or public authorities, collaborating with internal departments as needed.
Plan and monitor compliance with data protection regulations, developing internal policies and procedures aligned with privacy requirements.
Analyze the legal viability of corporate projects, identifying risks and providing recommendations to support strategic decision‑making.
Ensure compliance with national and international regulations, monitoring legislative changes and assessing their impact on the business.
Provide legal advice to internal teams on a wide range of issues, enabling efficient resolution of incidents.
Identify and mitigate legal risks associated with Bahia Principe operations.
Coordinate with external law firms, ensuring high‑quality legal services.
Conduct internal audits to ensure legal compliance and identify improvement areas.
Support legal tasks involving executive committees or the Board of Directors, drafting and reviewing required documentation.
Develop and deliver training programs on legal compliance and data protection.
Functionally coordinate legal teams across hotels to ensure consistent application of legal policies and standards.
Lead team management activities: workload distribution, performance evaluation, scheduling, motivation, and adherence to internal policies.

postgraduate studies in Commercial Law and/or Data Protection valued.
~5+ years of experience in legal roles within multinational environments, plus at least 2 years in team management.
~ Strong knowledge of commercial law, corporate governance, and company formation.
~ Experience drafting and applying Hotel Management Agreements (HMA).
~ Expertise in: jurisprudence, contracts, HMAs, claims, data protection, intellectual property, and hotel sector legalities.
~ Fluency in English and Spanish .
~ Proficiency in office tools and management systems.
~ Our purpose is to be a global benchmark that inspires, transforming every interaction into an opportunity to create unique and memorable experiences;

  • BAR MANAGER

    hace 2 semanas

    Palma, España EBS MatchStaff A tiempo completo

    Duties Reporting to the F&B Manager, the Bar Manager will be responsible for overseeing the daily operations of the bar outlets, ensuring an exceptional guest experience, and managing a dedicated team of bar staff. Furthermore, your duties will include: Ensuring that approved service sequences and standards are established and maintained at all times Perform...

  • Front Office Manager

    hace 7 días

    Palma, España Turijobs A tiempo completo

    Empresas: Jumeirah MallorcaSea uno de los primeros solicitantes, lea la descripción completa del puesto a continuación y luego envíe su candidatura para que sea considerada.About The Role An opportunity has arisen for a Front Office Manager position to join our Front Office Department in Jumeirah Mallorca. The Main Duties And Responsibilities Of This Role...

  • BAR MANAGER

    hace 2 semanas

    palma de mallorca, España EBS MatchStaff A tiempo completo

    Duties Reporting to the F&B Manager, the Bar Manager will be responsible for overseeing the daily operations of the bar outlets, ensuring an exceptional guest experience, and managing a dedicated team of bar staff. Furthermore, your duties will include: Ensuring that approved service sequences and standards are established and maintained at all times Perform...

  • Pool Manager Sarena de Muro Resort

    hace 2 semanas

    Palma, España Hyatt A tiempo completo

    Organization - Sarena de Muro Resort Mallorca Sarena de Muro Mallorca Resort Destination by Hyatt is seeking a dynamic F&B Pool Manager. In this role you will be responsible for delivering superior Food and Beverage Service and maximizing customer service. This position reports to the Director of F&B. Key Responsibilities Coordinating daily pool restaurant...

  • Assistant to General Manager Internship

    hace 7 días

    Palma de Mallorca, España Kimpton Aysla Mallorca A tiempo completo

    Kimpton Aysla Mallorca - Palma de Mallorca (Islas Baleares)- **Experiência**:No se requiere experiência - **Salario**:Retribución sin especificar- ** Área - Puesto**: **Administrativos y secretariado** - Secretario/a de Dirección - **Categoría o nível**:Técnico/a- ** Vacantes**:1 - **Inscritos**:1- ** Contrato**:Contrato Prácticas -...

  • Sales Executive

    hace 1 día

    Palma, Baleares, España SaniIkos Group A tiempo completo

    Your main purposePerform hotel site inspections and host Fam / Press trips with partners, with the aim to turn visitors into brand ambassadors.Coordinate Fam / Press trips and groups' arrangements in collaboration with the Sales Team, the Operations Team, and the IPP Sales Manager prior to arrival.Support the Sales Team (trade requests, complaints, etc.),...

  • Restaurant Manager

    hace 2 semanas

    Palma, España Mandarin Oriental A tiempo completo

    OverviewMandarin Oriental Punta Negra, Mallorca is looking for a Restaurant Manager to lead the opening of Matsuhisa Mallorca, our signature dining destination in partnership with the world-renowned Chef Nobu Matsuhisa. Matsuhisa Mallorca will bring the famous Japanese Peruvian cuisine of Nobu Matsuhisa to this idyllic setting, combining artistry, flavor,...

  • Front Desk Manager

    hace 2 semanas

    Palma, Baleares, España Marriott Hotels Resorts A tiempo completo

    Description ABOUT THE PROPERTYW Ibiza luxury beach hotel strikes a pose on the palm-fringed, sand-drenched beachfront of Santa Eulalia. Located on the east coast, only a 20 minutes' drive to Ibiza Town, it's Ibiza's third largest town offering a unique blend of relaxed island living and cosmopolitan energy. As one of the most luxurious hotels in Ibiza, this...

  • Restaurant Manager

    hace 1 semana

    Palma de Mallorca, España Mandarin Oriental Hotel Group Limited A tiempo completo

    Mandarin Oriental Punta Negra, Mallorca is looking for a Restaurant Manager to lead the opening of Matsuhisa Mallorca, our signature dining destination in partnership with the world-renowned Chef Nobu Matsuhisa. Matsuhisa Mallorca will bring the famous Japanese Peruvian cuisine of Nobu Matsuhisa to this idyllic setting, combining artistry, flavor, and...

  • Assistant Outlet Manager

    hace 7 días

    palma de mallorca, España Jumeirah A tiempo completo

    Assistant Outlet Manager – In Room Dining – Jumeirah Mallorca – Season 2026 Join to apply for the Assistant Outlet Manager – In Room Dining – Jumeirah Mallorca – Season 2026 role at Jumeirah . Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties across the Middle East,...