Customer Payments Analyst

Overview Reconciliation, Investigation, Funding, Verification, Communication, Attention To Detail, Research Skills, Teamwork, Proactivity, Time Management, Problem Sol Client Management, Payment Processing, SWIFT, Financial Operations, Language Skills Ebury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward‑thinking financial solutions. Since our founding in 2009, we’ve grown to a diverse team of over 1,700 professionals across 40+ offices and 29+ markets worldwide. Joining Ebury means becoming part of a collaborative and innovative environment where your contributions are valued. You’ll play a key role in shaping the future of cross‑border finance, while advancing your own career in a dynamic, high‑growth industry. Customer Payments Analyst – Malaga Office Hybrid: 4 days in the office, 1 day working from home per week. Our Global Operations Centre is the perfect place for graduates and early‑career talent to grow. You’ll gain hands‑on experience in financial operations, develop in‑demand skills, and have access to clear career pathways in a supportive and collaborative team. What you’ll do Reconcile client funds and outbound payments received across Ebury’s network of bank accounts, across all back‑office systems, in accordance with internal processes. Investigate unallocated and/or non‑received funds, and reject or escalated as required. Fund client trades where manual funding is required. Verify remitter bank account data. Assign currency accounts to clients as requested, in accordance with internal guidelines. Instruction and verification of client payments, in accordance with internal processes and in line with internal SLAs. Complete and verify payment beneficiaries, in accordance with internal processes. Complete allocated tasks with focus, and in a timely manner. Communicate the status of tasks to colleagues and managers, and escalated problems swiftly, as needed. Adhere to all internal policies, processes and procedures. Manage payment issues and queries relating to SWIFT and domestic payments, including processing of SWIFT query messages (MT199, MT192, MT195/6 and MT999), in line with internal processes and SLAs. Investigate non‑received, short or returned payments, and process or escalated as required, in line with internal processes. Process payment returns and rejections, in line with internal processes. Check and confirm status of payments in third‑party banking and payment platforms, including SWIFT GPI. What you’ll need University degree. Working knowledge of desktop‑based office software such as MS Office – Excel, Word, Outlook and other applications. Proactive, with the ability to work within strict time‑frames and under pressure. Diligent, with good attention to detail. Effective research skills with an ability to find solutions independently. Good communication skills as well as a good level of English, both written and verbal. Co‑operative, and comfortable working in a team environment. Curious and eager to learn, and actively asks questions to confirm understanding of processes and procedures. Motivated, with a desire to make Ebury a success. Why Ebury? Competitive starting salary with an annual discretionary bonus that truly rewards your performance from day one. Dedicated mentorship: learn directly from experienced managers who are invested in your success. Cutting‑edge technology: leverage state‑of‑the‑art tailor‑made tools and systems that enable you to perform at your best. Clear, accelerated career progression: defined pathways to leadership and specialist roles within Ebury. Dynamic & supportive culture: work in a collaborative environment where teamwork and personal growth are prioritized. Generous benefits package: access competitive benefits tailored to your location, which typically include health care and social benefits. Central Malaga office: a fantastic location with excellent transport links. About Us Ebury is a FinTech success story, positioned among the fastest‑growing international companies in its sector. Founded in 2009, we are headquartered in London and have more than 1,700 staff with a presence in more than 29 markets worldwide. Cultural diversity is part of what makes Ebury a special place to be. From São Paulo to Dubai, Vancouver to Auckland, we enjoy sharing team experiences and celebrating success across the Ebury family. We are committed to building a workplace where everyone feels valued, supported, and empowered to thrive. We’re proud to have active employee networks and ESG initiatives that reflect our inclusive culture, including our Women’s Network, LGBTQIA+ Network, and Veterans Network. These communities provide spaces for connection, mentorship, advocacy, and collaboration across our global teams. We believe in inclusion. We stand against discrimination in all forms and have no tolerance for intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story because we want you and your uniqueness to help write our future. Please submit your application on the careers website directly, uploading your CV / resume in English. #J-18808-Ljbffr