Customer Service Representative
hace 4 semanas
Position: Customer Service Representative
Location: Barcelona, Spain
Employment type: Part Time
Work model: on-site
DUTIES AND RESPONSIBILITIES:
Handle incoming customer inquiries (via phone, email, chat, or automated alerts) and address user needs efficiently
Record call details in the call management system, ensuring timely responses and resolutions within the agreed SLA
Maintain up-to-date knowledge of services and products, particularly those tailored to individual customer applications
Escalate any potential service issues to the senior team members, as needed.
Adhere to all project processes and procedures
Ensure compliance with the contractual SLA
Provide coverage for other Agents in their absence, whether within the same team or across different teams
Collaborate with the team on specific projects, when requested
Fulfill administrative responsibilities, including managing holiday, sickness, and overtime records
Participate in regular team meetings
Perform additional tasks as assigned by the management, to ensure continued service performance, quality, and customer satisfaction
REQUIREMENTS:
Native / fluent in Polish, both verbal and written. Proficiency in English (minimum B2 level)
A minimum of 1 year of customer service experience is required
experience in the automotive industry is a plus. Familiarity with or experience driving electric vehicles is preferred
Competency in IT platforms, equipment, and applications, including Windows, MS Office, and internet configuration, is necessary
Strong aptitude for working in a customer service environment
Excellent customer care skills, with the ability to listen to and understand customer needs
Capable of taking ownership of calls and progressing them to resolution or escalating them when needed
OFFER:
Excellent remuneration package based on experience, skills and performance
Working schedule: 30H, 2PM - 09 PM
Be part of a dynamic and creative team with positive and friendly atmosphere
23 working days of paid annual leave
Guidance and tools to reach your full potential.
#J-18808-Ljbffr
-
Customer Service Representative
hace 2 semanas
España Cpj Recruitment A tiempo completoCustomer Service Role with market leading service provider Dynamic, friendly, collaborative company culture Excellent career prospects Customer Service Representative (Nottingham office based) 8am-5pm Monday to Friday - this role is office based - NOT REMOTE The Role of Customer Service Representative As a Customer Services Representative you will be based...
-
Customer Service Representative
hace 2 semanas
España Sagan A tiempo completoApologies for missing that detail. Here's the revised job description: Job Title: Customer Service Representative Location: Remote (PST/CST Timezone) Work Schedule: Monday to Friday, 7 AM to 4 PM PST/CST Job Description: The Customer Service Representative plays a pivotal role in ensuring customer satisfaction by booking service appointments and handling...
-
Customer Service Representative
hace 2 semanas
España Sagan A tiempo completoApologies for missing that detail. Here's the revised job description: Job Title: Customer Service Representative Location: Remote (PST/CST Timezone) Work Schedule: Monday to Friday, 7 AM to 4 PM PST/CST Job Description: The Customer Service Representative plays a pivotal role in ensuring customer satisfaction by booking service appointments and handling...
-
Customer Service Representative With French
hace 5 horas
España buscojobs España A tiempo completoDutch Customer Service Agent in BarcelonaFull timeBarcelona, Catalonia26.11.2024Dutch Customer Service Agent in BarcelonaFull time Barcelona, Catalonia Recruit4Work SL 26.11.2024Thinking about moving abroad? Take a look at Barcelona! Barcelona is a city where there is lots to do and experience. When moving there you will be able to visit a good number of...
-
Customer Service Representative
hace 2 semanas
España Nezda Global A tiempo completoJoin Nezda as a Customer Service Representative and start your career in October with our quick and virtual hiring process. Don't miss this opportunity! Qualifications: At least 1 - 2 years experience in US Medical Billing (Healthcare / RCM background) Excellent oral and written communication skills required Job Description: Customer service representatives...
-
Customer Service Representative
hace 2 días
España Nezda Global A tiempo completoJoin Nezda as a Customer Service Representative and start your career in October with our quick and virtual hiring process. Don't miss this opportunity! Qualifications: At least 1 - 2 years experience in US Medical Billing (Healthcare / RCM background) Excellent oral and written communication skills requiredJob Description: Customer service representatives...
-
Customer service representative
hace 1 semana
España Vandenbosch A tiempo completoWe are currently looking for a proactive customer service representative for our location in Barcelona, Spain. In this position, you will be responsible for your own customer base. You are the main link between the internal customers (your colleagues) and the external customers.As a customer service representative, you are the first point of contact for your...
-
Customer Service Representative
hace 2 semanas
España Carburos Metálicos A tiempo completoDescripción del puesto de trabajo y cualificación necesaria En Carburos Metálicos, grupo Air Products, nuestro mayor propósito es reimaginar que es posible y reunir a las personas que colaboren e innoven para ofrecer soluciones a los mayores retos energéticos y medioambientales. Actualmente buscamos incorporar un/a Customer Service Representative a...
-
Customer Service Representative
hace 4 semanas
España Werfenlife SA. A tiempo completoThe Customer Service Representative is responsible for day-to-day order management, including receiving customer orders, cleansing orders, removing order blocks, processing change requests, resolving customer complaints, answering customers’ questions via different communication channels such as phone or e-mail, and managing order releases. This role works...
-
Customer Service Representative
hace 3 semanas
España Recruitment Apple Lovers A tiempo completoRecruitment Apple Lovers is a leading recruitment agency based in Portugal. We specialize in connecting top talent with innovative companies in various industries. Our team is dedicated to finding the best candidates for our clients and providing exceptional service. We are currently seeking a Customer Support Representative to join our Spanish team. The...
-
Customer Service Representative
hace 2 semanas
España Recruitment Apple Lovers A tiempo completoRecruitment Apple Lovers is a leading recruitment agency based in Portugal. We specialize in connecting top talent with innovative companies in various industries. Our team is dedicated to finding the best candidates for our clients and providing exceptional service. We are currently seeking a Customer Support Representative to join our Spanish team. The...
-
Customer Service Representative
hace 1 semana
España Sagan A tiempo completoJob Title: Customer Service Representative Location: Remote (PST Time Zones) Salary Range: up to 1400 USD Work Schedule: Monday - Friday / 08:00 AM to 05:00 PM (PST) NOTE: INDEPENDENT CONTRACTOR POSITION Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international...
-
Customer Service Representative
hace 2 semanas
España Axionova Engineering Limited A tiempo completoJob Description About Us Axionova Engineering Ltd. is a forward-thinking engineering company committed to delivering high-quality solutions across diverse engineering sectors. We pride ourselves on precision, innovation, and seamless collaboration with our clients. Our dynamic team is growing, and were excited to welcome a Customer Service Representative to...
-
Customer Service Representative
hace 2 semanas
España David Kennedy Recruitment A tiempo completoDavid Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a French speaking Customer Service Representative for their Barcelona office. Position: Customer Service Representative Location: Barcelona, Spain Employment type: Full-time Work model: on-site DUTIES AND RESPONSIBILITIES: Handle incoming customer inquiries...
-
Customer Service Representative
hace 2 semanas
España Allen Lund Company, LLC A tiempo completoOur StoryWith $1,000 in his pocket, Allen Lund made the brave decision to start his own transportation brokerage company. It was 1976, when Allen Lund Company formally opened the first office in Los Angeles. Now, we have 41 offices and continue to grow!We are always looking for exceptional people to join our fast-paced, challenging, team-oriented work...
-
Customer Service Representative
hace 2 semanas
España David Kennedy Recruitment A tiempo completoDavid Kennedy Recruitment is working with a leading multinational technology BPO company that is looking to recruit a Dutch speaking Customer Service Representative for their Barcelona office. Position: Customer Service Representative Location: Barcelona, Spain Employment type: Full-time Work model: on-site DUTIES AND RESPONSIBILITIES: Handle incoming B2C...
-
Customer Service Representative
hace 2 semanas
España David Kennedy Recruitment A tiempo completoDavid Kennedy Recruitment is working with a leading multinational technology BPO company that is looking to recruit a Dutch speaking Customer Service Representative for their Barcelona office. Position: Customer Service Representative Location: Barcelona, Spain Employment type: Full-time Work model: on-site DUTIES AND RESPONSIBILITIES: Handle incoming B2C...
-
Customer Service Representative
hace 2 semanas
España Nezda Global A tiempo completoNezda Technologies Inc. is hiring a Customer Service Representative (Telco).Salary: P 21,000 Basic Pay + P 4,000 Allowance.Location: Ortigas, PasigQualifications:Generic BPO profiles and Telco experience in Billing is preferred.At least 1 year minimum experience.Undergraduate is okay; open to HS Graduate (old curriculum).Should be okay to report onsite fully...
-
Customer Service Representative
hace 2 semanas
España David Kennedy Recruitment A tiempo completoCustomer Service Representative (German)David Kennedy Recruitment – Madrid, MadridDavid Kennedy Recruitment on behalf of our client, is seeking to onboard a German-speaking Customer Representative to join their teams in Lisbon.Position: Customer Service RepresentativeLocation: Lisbon, PortugalWork model: On-site, hybrid remoteEmployment type:...
-
English Customer Service Representative
hace 4 semanas
España Page Personnel España A tiempo completoGestión de pedidos - Gestionar la creación de facturas y correcciones y devolución de las actividades materiales - Recibir y tramitar las consultas de los clientes sobre precios estándar, plazos de entrega, productos, disponibilidad, a través de una comunicación eficiente, rápida y amigable con el objetivo de mantener excelentes relaciones con los...