Technical Support Executive
hace 1 mes
Job Description
The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people.
Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including, The Wall Street Journal, Barron’s, MarketWatch, Dow Jones Factiva and Dow Jones Risk & Compliance.
You will find that we are a collaborative group, focused on delivering excellence during every customer interaction.
We encourage anyone that wants to join us in our mission to apply.
Technical Support Executive -
Based in : Barcelona
Reports to : Supervisor of Technical Support
Position Summary Statement :
Provide support for Dow Jones destination and Integration products. As a Technical Support Representative, you’ll represent Dow Jones as you manage and resolve complex technical issues from customers who are using our destination sites and feed related products.
Key Responsibilities / Accountabilities :
Provide technical assistance, guidance, and customer service to our global customers and sales organization.
Act as liaison for partners or integrators during installation / implementation of Dow Jones Factiva products and solutions.
Develop and maintain documentation needed by support staff, including troubleshooting steps, installation instructions, new tools overviews, and contact lists.
Attend and implement product and customer service training programs.
Perform investigation and analysis to solve problems and escalate issues to product management and development.
Notify management and customers of platform or product troubles through a tiered notification and escalation process.
Responsible for the effectiveness, quality and timeliness of trouble resolution, quality of service and implementation success, also services Tier 1 agreements.
Responsible to help with coverage for other regions or for any on call or weekend duties.
Key Relationships Internally and Externally :
Work with technical support global staff and other departments within customer service to resolve customer problems.
Work closely with the various Systems / Technology / Development groups, including Dow Jones Global Operations, Product Development Group, Product Testing Group, Email Dissemination Server Group, Information Technology and other key departments within Dow Jones as needed.
Work in conjunction with Dow Jones Sales and Consulting organizations.
Direct relationship with Enterprise champions, key business owners, and technical Owners (System Administrators, Developers, Consultants) at major corporations.
QUALIFICATIONS :
Required
Ability to follow documented troubleshooting steps and accurately log interactions into the corporate CRM. (Past experience with is a plus)
Knowledge of networking or communication protocols including HTTP, FTP, and other common protocols.
High level understanding of how to troubleshoot network connectivity issues related to a customer’s network infrastructure.
Excellent verbal and written communication skills with ability to explain complex products and technical issues in a level appropriate to the audience.
Ability to assimilate complex product knowledge and identify appropriate solutions.
Ability to effectively adapt to a changing work environment and structure.
High degree of professionalism. Sets high standards of performance; assumes responsibility and accountability for successfully completing assignments.
Customer Focus required. Ability to make customers (internal & external) and their needs a primary focus of one’s actions; develop and sustain productive customer relationships.
Preferred
Minimum 3 years Customer Service / Technical Support experience in a call center environment.
Experience supporting web and mobile applications along with a thorough understanding of troubleshooting browser related issues.
Desired
Experience working with XML and Relational Databases.
Our Benefits
Comprehensive Healthcare Plans
Paid Time Off
Retirement Plans
Comprehensive Insurance Plans
Education Benefits
Family Care Benefits
Subscription Discounts
Employee Referral Program
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.
EEO / AA / M / F / Disabled / Vets.
Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and / or interview process.
If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at TalentResourceT.
Please put Reasonable Accommodation in the subject line.
Business Area : Dow Jones - Customer Service
Job Category : IT, Telecom & Internet
Union Status : Non-Union role
#J-18808-Ljbffr
-
Technical Support Engineer
hace 1 mes
España Technical Concept GmbH A tiempo completoWho we areWe’re Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our...
-
French Technical Support Advisor
hace 4 días
España Technical Concept GmbH A tiempo completoReference: WESPYou need an EU passport to applyWe offer Performance bonuses Paid training and education Relocation package (flight ticket and one month accommodation) Discount on gym membership Potentially Spanish lessons Development opportunities (get promoted within the company) Public health insurance Social activities: strolling around the city, hiking,...
-
Servicenow Technical Support
hace 4 semanas
España buscojobs España A tiempo completoWe share with our customers the passion and the illusion of building a better present through technology.Join Us as a German-Speaking Technical Support Advisor in Barcelona!Are you passionate about IT support and fluent in German? We're seeking a Technical Support Advisor to deliver top-notch assistance to employees via phone, email, chat, and our...
-
Technical Support
hace 1 mes
España UNION ESPAÑOLA FOTOVOLTAICA A tiempo completoHEXING Group, established in 1992, is a multi-national company offering customized sustainable solutions for energy distribution companies with a wide range of revolutionized products. Livoltek, one of HEXING Group subsidiaries, specializes in solar inverters, Energy Storage Systems (ESS), Batteries and EV chargers. We are looking for a Technical Support...
-
Technical Support Engineer
hace 3 semanas
España Zephyrus Engineering Limited A tiempo completoJob Description At Zephyrus Engineering , we specialize in providing innovative and sustainable engineering solutions across multiple sectors, including civil, environmental, structural, and geo technical engineering. Our mission is to create infrastructure and engineering solutions that meet today's challenges while promoting environmental stewardship. We...
-
Technical Support Representative
hace 2 semanas
España buscojobs España A tiempo completoJob DescriptionAt Axionova Engineering Ltd., the Technical Support Representative is the primary contact for clients seeking technical help with our products and services. This role focuses on diagnosing issues, providing effective solutions, and ensuring excellent customer satisfaction. You will work closely with other teams to improve product performance...
-
Technical Support Engineer
hace 4 semanas
España Appspace A tiempo completoYour Role as a Technical Support Engineer: Seeking a resourceful, detail-oriented, and IT savvy individual to fill the position of Technical Support Engineer. This role is responsible for providing advanced troubleshooting for Appspace customers regarding a variety of software, hardware, network, and security issues. The successful candidate will be...
-
Technical Support Detection
hace 1 mes
España Viking EMEA A tiempo completoAiming to enhance our product support teams, we are looking for a technical support specialist focused on our detection product line. As a technical support of the detection product range, you will support our international sales teams and customers in the implementation of their projects using our fire protection solutions and system components.TasksYour...
-
Technical Support Engineer
hace 2 semanas
España buscojobs España A tiempo completoOur client is a globally recognized leader in the technology sector, primarily focused on providing innovative cybersecurity solutions. This company stands at the forefront of digital security, offering state-of-the-art tools and services designed to protect against sophisticated cyber threats. With a strong commitment to research and development, they...
-
Technical Support Engineer
hace 2 meses
España Infotree Global Solutions A tiempo completoOur client is a globally recognized leader in the technology sector, primarily focused on providing innovative cybersecurity solutions. This company stands at the forefront of digital security, offering state-of-the-art tools and services designed to protect against sophisticated cyber threats. With a strong commitment to research and development, they...
-
Technical Support Engineer
hace 1 mes
España Renewable Energy Grid Solutions A tiempo completoJob Description Summary Post Sales support of customer issue. This can include repairs (both returns and field), technical support or a field service or other service request. Impacts departmental operations and responsible for planning/execution. The role has some autonomy but is focused on execution of activities within an operating discipline covered by...
-
Czech Technical Support
hace 2 semanas
España buscojobs España A tiempo completoFor one of the biggest names in tech, we are looking for Technical Support Agents. In this challenging role, you will help end clients solve technical problems and answer any questions they may have.Our ideal candidate is:A natural team player - we believe in supporting and developing our people.Someone who loves to give and receive fantastic customer...
-
Technical Support Specialist
hace 2 semanas
España buscojobs España A tiempo completoWe are Looking for a Technical Support Specialist L1 or L2.Location : Shaw Blvd. MandaluyongWork Set-up : onsite / Shifting.Job Description :Provide first class customer service / support via telephone, email, chat, and any future channels.Conduct preliminary investigation: replicate, validate, and troubleshoot issues/tickets raised by customers.Triage...
-
Technical Support Engineer
hace 3 semanas
España Noatum A tiempo completoNoatum is an Abu Dhabi Ports company providing integral logistics solutions with over Eur 1.5bn revenue and over 4,000 employees.Noatum provides services to ship owners and operators as well as exporters and importers and is present in more than 30 countries with a strong presence in North America, South America, Europe, North Africa, the Arabian Gulf, and...
-
Czech Technical Support
hace 4 semanas
España Recruit4work Sl A tiempo completoFor one of the biggest names in tech we are looking for Technical support agents. In this challenging role you will help end clients solve technical problems and answer any questions they may have. Our ideal candidate is A natural team player - we believe in supporting and developing our people, Someone who loves to give and receive fantastic customer...
-
Field Technical Support
hace 2 semanas
España buscojobs España A tiempo completoBeckman Coulter Diagnostics is a leader in the field of laboratory diagnostics, with over 80 years of experience advancing and optimizing the laboratory to move science and healthcare forward.About UsWe are dedicated to creating a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Our team is passionate about providing...
-
Technical Support
hace 2 semanas
España buscojobs España A tiempo completoWe are recruiting a Technical Support (m / f) to strengthen our team in Madrid on-site.What we are looking for:Experience in technical support to end users, troubleshooting and resolving problems related to Microsoft software and systems, including the Windows operating system, Office 365 and other Microsoft applications;Experience in installing, configuring...
-
Senior Technical Customer Support
hace 2 semanas
España buscojobs España A tiempo completoSenior Technical Customer SupportMálaga, AndaluciaCompany: RavenPackDate: 09.11.2024About us: RavenPack is a leading Alternative Data analytics provider for financial services. Financial professionals rely on RavenPack for its speed and accuracy in analyzing large amounts of unstructured data.Job DetailsPosition: Senior Technical Customer SupportLocation:...
-
Head of Technical Support
hace 3 semanas
España David Kennedy Recruitment A tiempo completoDavid Kennedy Recruitment – Madrid, MadridDavid Kennedy Recruitment is working with an award-winning liquidity and technology solutions company who is seeking to onboard a Head of Technical Support to join their team.Position: Head of Technical SupportEmployment type: Full-timeDUTIES AND RESPONSIBILITIES:Design and implement a global support strategy that...
-
Head Of Technical Support
hace 2 semanas
España buscojobs España A tiempo completoDavid Kennedy Recruitment is working with an award-winning liquidity and technology solutions company who is seeking to onboard a Head of Technical Support to join their team.Position : Head of Technical SupportLocation : Remote / GMT +4 timezone (+- 1 HR)Employment type : Full-timeRemuneration : Base salaryDUTIES AND RESPONSIBILITIES :Design and implement a...