Senior UX Researcher
hace 2 días
We are looking for a senior user-experience (UX) researcher to expand our design team, someone with a passion for creative and dynamic insights to help us make an ever-more engaging and useful product. You will be our gateway to a deeper understanding of our customers with an emphasis on remote coordination of users and in-person research projects, translating research insights into actionable recommendations, and communicating findings to the team.
Responsibilities
Facilitating UX and usability studies with remote research tools (UserZoom, UserTesting, etc.)
Educating teammates and stakeholders on UX research methodologies
Crafting and leading UX research using both qualitative and quantitative research methods and analyses that inform product design and strategy.
Leading research initiatives to identify meaningful and actionable user-centered insights to help the team deliver industry-leading user experiences
Working closely with product and customer teams to identify relevant research questions
Discovering and understanding user behavior, motivations, and needs to help teams shape concepts, products, and solutions
Creating discussion guides and leading open-ended, contextual conversations to help generate answers to crucial questions
Interviewing internal and external stakeholders to gather requirements
Understanding product roadmaps and planning long-term and short-term research initiatives to inform design decisions
Designing studies that address both user behavior and attitudes
Providing actionable insights to inform product design, fuel ideation and evaluate designs
Collaborating with the Product Experience Team on the development of design deliverables, e.g., user archetypes, journey maps, user flows, prototypes, and metrics
Carrying out extensive competitive analysis showing the value of different approaches and their pluses and minuses
Utilizing ideation and storytelling skills to effectively communicate research insights and ideas with colleagues, management, and external parties both in the U.S. and other countries
Promoting best practices for user research, by remaining up to date on recent improvements in fields of user experience, user research, and product design
Education and Experience
Bachelor’s or Master’s Degree in the study of user experience, design, research, or related fields; for example, User Experience Research or Design, Behavioral Science, Computer Science, Human-Computer Interaction, or a related field or equivalent industry experience.
5+ years of work experience in conducting user research and usability testing and translating research outcomes into actionable insights using a variety of usability methods for both remote and in-person research, including card sorting, heuristic evaluation (formal and informal), cognitive walkthroughs, participatory design / co-creation workshops
Knowledge and Skills
Portfolio demonstrating UX research, conceptual thinking, creative problem solving, and deliverables (e.g., study plans, reports, and data visualization).
Team player with an ability to build relationships among peers and across departments
Ability to ask, as well as answer, meaningful and impactful questions
Able to give and receive critical feedback
Ability to work in a fast-paced, dynamic, and international multidisciplinary team environment
Strong presentation and interpersonal communication skills
Experience with various types of analysis techniques (e.g., synthesizing data, affinity diagrams, statistics, classification, clustering, etc.)
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