Transportation Specialist

Job Description for Transportation Specialist NOC (Network Operation Center) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time. Purview of a Trans Ops Specialist A Trans Ops Specialist at NOC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impact customer experience and business continuity. The role works across two verticals – Inbound and Outbound operations. Inbound Operations deals with Vendor/Carrier/FC relationships, ensuring that the freight is picked up on time and delivered at the FC as per the given appointment. The specialist addresses any potential issues occurring during the lifecycle of pick-up to delivery. Outbound Operations deals with the FC/Carrier/Carrier Hub relationship, ensuring the truck leaves the FC to deliver customer orders as promised. The specialist addresses any potential issues during the lifecycle of freight leaving the FC and reaching customer premises. A Trans Ops Specialist provides timely resolution to the issue in hand by researching and querying internal tools and by taking real‑time decisions. An ideal candidate should be able to understand the requirements, analyze data, notice trends, and drive Customer Experience without compromising on time. The candidate should have a basic understanding of logistics, communicate clearly in written and oral form, ideate process improvements, and have the zeal to drive them to conclusion. Responsibilities Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers) Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed Develop and/or understand performance metrics to assist with driving business results Scope out business and functional requirements for Amazon technology teams who create or enhance the software systems and tools used by NOC Quickly understand the business impact of trends and make decisions that make sense based on available data Escalate problems or variance in information and data to the relevant owners and teams and follow through on resolutions to ensure they are delivered Work within various time constraints to meet critical business needs, while measuring and identifying activities performed Excellent verbal and written communication in Arabic and English to support SA and Egypt Regions; may be required to create a narrative outlining weekly findings and variances to goals and present these findings in a review forum Provide real‑time customer experience by working in a 24*7 operating environment Basic Qualifications Bachelor’s degree 10–24 months of work experience Fluent in reading, writing and speaking Arabic and English with a minimum of 1 year experience Good communication skills; facilitator of flow of information between external parties Proficiency in advanced Excel and data analysis (pivot tables, vlookups) Demonstrated ability to work in a team in a very dynamic environment Preferred Qualifications Logistics background Basics in SQL and excellent Excel and data analysis skills Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status. #J-18808-Ljbffr