Underwriter Operations Technician – Outwards Associate

Underwriter Operations Technician (French Speaking) Join to apply for the Underwriter Operations Technician (French Speaking) role at Chubb. If you are interested in progressing your career within one of the largest commercial insurers in the world, then we would love to hear from you Role Purpose Manage an allocated portfolio of Multinational Programs, including instructions to the network, engagement with producing brokers, and program maintenance, demonstrating strong customer knowledge and business partnership & consulting skills. Respond to queries from brokers, network partners, and other Chubb offices, utilizing active listening and customer service support skills to ensure effective communication and resolution. Support other Chubb offices in managing complex programs handled by the country, including program maintenance on internal Chubb applications and instructions to the network, ensuring operational excellence. Complete reinsurance and premium booking instructions with attention to detail. Handle Captive premium tracking and booking instructions, applying records management skills. Conduct program tracking activities, such as chasing local policy issuance, following up on reinsurance documentation and booking, and providing reporting, using data analysis and service delivery effectiveness skills. Handle booking queries alongside Finance teams, employing troubleshooting skills to resolve issues efficiently. Responsibilities Communicate and build relationships with Underwriters, overseas offices, and other Chubb staff, functioning as a trusted advisor and demonstrating strong interpersonal skills. Manage workloads in accordance with Service Level Agreements, showcasing time management and multi-tasking and prioritization skills. Work within the framework of Chubb ethical and compliance standards, ensuring adherence to quality and service standards. Ensure multinational workbooks are prepared, maintained, and completed in accordance with the Global Services Department standards, demonstrating attention to detail and operational excellence. Assist with ongoing projects identified throughout the year for improvements to the Global Services Department, contributing to continuous improvement initiatives. Perform incidental work that may be required outside the scope of day-to-day work requirements, adapting to changing environments and priorities. Qualifications Professional language skills in English & French is essential. (C2-Native) Previous experience in an underwriting support role is a plus. Insurance background is preferred. Competent in Microsoft Office, especially Excel. Strong customer service skills and a customer-centric attitude. Strong attention to detail and a desire to deliver and improve quality. Problem resolution and decision-making skills. Ability to work in a team environment as well as on own initiative. What We Offer In Return 12 months of fixed term contract 32 days of vacation a year 2 days working from home option + additional flexible days Working from home allowance Entry time flexibility Life and accident insurance Meal allowance Pension plan Flexible compensation scheme Wellhub Comprehensive Learning & Development offer Integrity. Client Focus. Respect. Excellence. Teamwork Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive. Diversity & Inclusion At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Equal Opportunity Statement It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for positions with Chubb Spain must be legally authorized to work in Spain. Location: Madrid, Community of Madrid, Spain Seniority level Entry level Employment type Full-time Job function Management and Manufacturing Industries Insurance Referrals increase your chances of interviewing at Chubb by 2x. #J-18808-Ljbffr